1. MARY GIESCHEN 3908 West Marseilles Drive
Mequon, WI 53092
262-573-8317
meqmare@gmail.com
PROFESSIONAL QUALITY ANALYST
ACHIEVEMENTS ● Created quality review program.
● Provided QA feedback via email, edited documents and monthly
newsletter.
● Resolved multiple client issues, often earning praise from clients
and peers for my efforts.
● Collaborated with software engineers to build electronic medical
record.
● Trained QA analysts.
● Contributed to outstanding customer service.
● Received quarterly performance bonuses based on client
satisfaction and retention.
● Received outstanding performance reviews.
MEDICAL
• Active Wisconsin Registered Nurse license.
• Triage needs of critically ill patients.
• Assess needs of hospital unit and delegate tasks to peers
• Proficient in standards of care.
• Proficient on current on medical and surgical therapies.
• Compliant with all HIPAA guidelines.
• Supported families during stressful times.
ORGANIZATION
• Created 12-provider clinic template library for overseas
transcriptionists streamlining data identification process.
• Presented weekly inservice class to co-workers.
• Created, organized, publicized, and obtained financial support for
community outreach project at church.
• Published cohesive marketing materials for church.
• Website creation using Fat Cow, GoDaddy, and Google platforms.
• Typing proficiency of 75 WPM.
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2. SKILLS
• Website creation using Fat Cow, GoDaddy, and Google platforms.
• Epic, Practice Fusion and McKesson EMRs.
• Typing proficiency of 75 WPM.
• Experience with C++ and Notepad++.
• Excel.
• Proficient in written communication.
• Power Point.
• Google Analytics.
• ICD-9 diagnostic codes.
• CPT coding.
WORK SMARTMD CORPORATION
HISTORY Quality Analyst/Customer Support
September 2010 to August 2016
EXPRESS SCRIBE
Medical Transcription
2007 to August 2010
MEDASSURANT
Chart Review/Coding Analysis
2005 to 2007
ST. MARY’S HOSPITAL – MILWAUKEE CAMPUS
Staff Nurse III – Surgical Intensive Care
1980 to 2000
EDUCATION DEACONESS HOSPITAL SCHOOL OF NURSING – MILWAUKEE, WI
1974 to 1977 – Professional Nursing Diploma
MARTIN LUTHER HIGH SCHOOL – GREENDALE, WI
1970 to 1974
REFERENCES Upon request.
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