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Nilda Ritch has over 10 years of experience in management, training, sales, billing, and customer service. She has worked as a Swing Manager at McDonalds for 4 years and as a Manager/Supervisor at Andre Furs Service Center for 7 years. She has a Masters in Cyber Security Policy from Colorado Technical University and a Bachelor's in Business Administration from Cardinal Stritch University.
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- 1. Nilda Ritch 311 Serenity Court (410) 474-0649 Prince Frederick, MD 20678 nritch@gmail.com ______________________________________________________________________________ Professional Summary Over 10 years’ experience in management, training, sales and billing, and over 10 years’ experience in customer service Professional internet researcher, written and oral communication, proof reading, and editing business documents. Experienced with Microsoft Word, Excel, Access, PowerPoint, and Microsoft Project. Unix/Linux, Computer programming, C++ Programming, Computer Security, and Networking, and creating, implementing network security control. Professional Management and Customer Relations Experience Swing Manager McDonalds Corporation, Prince Frederick, MD 20678 2013-2017 Ensuring that employees follow food safety guidelines, and regulations Complying and implementing service regulations Receiving food delivery, and inventory Cash deposit, and obtaining cash through sales Scheduling, payroll, and benefits of over 40 employees Implementing everyday growth sales, and better service for the customers. Manager/Supervisor Andre Furs Service Center, Mequon, WI 53092 2003 - 2010 Conceived and implemented improved order processing and filing system resulting in 10% improvement in processing time Planned and maintained sales force schedule for staff of 7 Managed invoice billing for retail store with $250,000 in annual sale Collaborated with management and staff to resolve employee and customer concerns Created strong customer relationships through extensive product knowledge and consultative sales approach Trained new hires on processing merchandise Customer Service Representative Navy Exchange Building, Great Lakes, Illinois 1997 – 2003 Developed customers service skills, answering phone, and placing orders Resolved customers’ merchandise questions and problems
- 2. Recognized by manager for excellence in client service as employee of the year 1998- 2000 (414)-712-9095 Nilda Ritch nritch@gmail.com Education Masters of Science in Cyber Security Policy February 2016 Colorado Technical University-online Bachelor of Science Degree in Business Administration December 2012 Cardinal Stritch University, Milwaukee, WI Associates Degree in Business Management May 2010 Certifications: Project Management; Supervision Milwaukee Area Technical College, Milwaukee, WI Community Involvement 2009-2013 Volunteer Kennedy Middle School, Germantown, Wisconsin Dominican High School, Whitefish Bay, Wisconsin Elizabeth Homes, Bayside Wisconsin