1. CURRICULUM VITAE
G. Rajesh
Email:sidhusharma320@gmail.com
Mobile:+91 8056073295
Career Objective:
To succeedinan environmentof growthandexcellence andearna job,whichprovidesme jobsatisfactionandself-
developmenttohelpme achieve personalaswell asorganizationalgoals.
Total Experience:5 years
PresentExperience:
Organization: eG InnovationsPvt Ltd, Chennai
Designation:Technical Consultant
Duration: October 2014 to Present
Responsibilities:
 Provide web-basedandsome on-site implementationof eGmonitoringsolutions
 Team withconsultingpartnerstoprovide training,andproductimplementations
 Buildconsultingrelationshipswithcustomers andpartners
 Work withthe productmanagementteamtoprovide productenhancementideas
 Assistprospectivecustomerswhiletheyevaluate eGsolutions
 Implementingandmonitoringdevices/applications forperformance monitoring
 Log analysesandunderstandthe phase of issue
 Troubleshootissuesrelatedtomonitoring
 Simulate customerissuesandworkwithdevelopmentteamtofix the issue
 TestingeGenterprise suite forbugs,mostlyintoUI,functionalandsmoke testing
 Coordinate withdevelopmentteam;testpatchesforthe reportedissues
 Update and documenttestcasesand bugtracker
 Assessourproductfor knownvulnerabilitiesusingIBMAppScan
 Install,configure andtroubleshootissuesrelatedtothe monitoringproductonLinux andWindowsplatforms
PreviousExperience:
Concentrix Pvt Ltd, Chennai
Technical Support Engineer
January 2014 – Till Now
Rolesand Responsibilities:
 JoinedConcentrixasTechnical SupportEngineer,L2for the SymantecBackupExec programfrom Symantecusedfor
Backup andRestore forImaging,deployment,andmanagementof WindowsandLinux systemsinacorporate
environment.
 Part of the Global Frontendteamthat providestechnical supporttoEnterprisesusingSymantecBackup Exec.

2.  SupportingEnterprise CustomersthroughLive Calls,Web casesandEmails
 Followingupwiththe customersonaregularbasis,till the reportedissue isresolved
 Analyzingthe frequentlyoccurringissuesandprovidingpermanentSolutionforthose issues.
 ProvidingRemote assistance tocustomers throughWebEx
 Analyzinglogfilescollectedfromcustomersforissue identificationandresolution
 Identifyingandcommunicatingnewissuesorproductbugsto otherTeams
 CoordinatingwithClientsforidentifyingrootcausesfornew issues
 PublishingandupdatingKnowledge Base Articlesbasedonthe new resolutionsprovided
 TrackingEscalationssentto Clientsandanalyze reports
 MeetingandImprovingFirstDayResolutionRate(FDR)
Award of Excellence:
 Top PerformerforProductivity –October 2011
 Top PerformerforHighestClosure –July2012
 Top PerformerforHighestCSAT– June 2014
CSS Corp Pvt Ltd, Chennai
ApplicationEngineer
August 2011 March 2012
Rolesand Responsibilities:
Multiple productSupport for Consumerline ofBusiness
The Clientis Netgear,havingall-in-allsupportforanyproductline.
 Provide L2 support for all OS related issues.
 Network solutions for various network devices through PC or MAC environments.
 Full Scope of support regardless of product line for consumers.
 Part of the Knowledge Team for the project.
CSS Corp Pvt Ltd, Chennai
Network Engineer
March 2012 to January 2014
Rolesand Responsibilities:
Multiple productSupport for Consumerline ofBusiness
The ClientwasVonage,supportedcustomersfromUnitedStates.
 Provide L2 support for all product related issues.
 Part of the Knowledge Team for the project.

3. PERSONAL DETAILS
Nationality : Indian
Current Location : Chennai
Gender : Male
Date of Birth : 16 – April – 1988
Languages Known : English, Hindi, Telugu and Tamil