Roshan Lal Sharma's resume summarizes his personal and professional details in 3 paragraphs. It provides his contact information, education qualifications including a diploma in computer hardware and networking, and technical skills like networking protocols, operating systems, and programming languages. It also lists his work experience in 3 companies providing desktop support, systems administration, and remote technical support. The resume aims to showcase his adaptability and ability to learn new technologies quickly in order to obtain a systems administration position.

1. Resume
Name : Roshan Lal Sharma
Father’s Name : Ram Niwas Sharma
Date of Birth : 21st March 1990
Permanent Address : C/o Mr. Sunil Rajat,
Dr. Rajendra Prasad Path,
Ward No.40, Near D.A.V School Road,
Waidhan, Singrauli – 486886 (M.P.)
Present Address : House No.889/2, Venkatappa Building,
GSPalya, Konappanagrahara,
Electronic City Phase – 2,
Bangalore – 560100 (KA)
Sex : Male
Nationality : Indian
Language Known : English & Hindi
Religion : Hindu
Marital Status : Unmarried
Contact No. : +917406848055
E-mail ID : lalroshan590@gmail.com
CAREER OBJECTIVE:
To use my skills, experience and adaptability to obtain a systems
administration, troubleshooting position where I am constantly
challenged. My greatest strength is my ability to walk into a new
environment and be functional immediately. I am quick to learn and
adapt to new situations, configurations and technologies.
EDUCATIONAL QUALIFICATION:
Exam Passed Board/University Year of
Passing
Percentage Division
B. Com APSU, Rewa (M.P.) 2011 64.25% 1st
PUC ISC Board, New Delhi 2008 58.2% 2nd
SSLC ICSE Board, New Delhi 2006 51% 2nd

2. TECHNICAL QUALIFICATION:
14 months Diploma in Computer Hardware and Networking & Security System
from IACM SMART LEARN LTD., Waidhan, MASTER CONNECT Certified with an
aggregate of 70%.
TECHNICAL SKILLS:
 Networking Protocols-TCP/IP, DNS, DHCP, SMTP, POP3.
 Operating System- DOS, Windows XP,Windows7, Server 2008
 Programming Language Known- BLUEJ JAVA, TURBO C++, HTML
 Other Skills-Microsoft Office, Outlook
 Interest-Troubleshooting PC, Network configuration, Remote Desktop
Support, System Administration, Data Centre Operations Management.
HOBBIES:
Drawing, cycling, running marathons and framing technical blogs.
KEY SKILLS:
 Installation, configuration of Operating System and application software
support.
 Providing Computer Hardware & Networking related technical support
and Troubleshooting.
 Periodical up gradation of latest patches, release versions of software’s
 Call logging and online remote support
 Vendor co-ordination during higher level/critical level support, AMC’s &
assisting in procurement of spares etc.
 Inventory maintenance management (Hardware/media/printer
consumables/cables for LAN etc, spare management).
 Call Logging, Online remote technical support, mail support, Reporting
and Documentation as per the prescribed process.
 Managing and configuring Windows Server 2003 Active
Directory Services Environment and DHCP administration.
INTERPERSONAL SKILLS:
 Good communication skills & leadership qualities.
 Open to new technologies & quick learner.
 Vibrant, energetic & optimistic outlook.
 Can be molded to fit into any position.

3. ACADEMIC EXCELLENCE:
 Participated in Shriram Properties Bengaluru Full Marathon (42
Kilometers) in 2015.
 Participated in Air India Chronicle Rank Award Contest 2008-09
and ranked 1st in the District Level located in Singrauli District at
Madhya Pradesh.
 Participated in State Level Environmental Awareness
Examination 2003, Co-Sponsored by Ministry of Environment &
Forest Government of India and was awarded with Grade Rank
“A”.
WORKING EXPERIENCE:
 Worked in Fidelity National Financial, Electronic City Phase-II, Bangalore
as Process Analyst from December 2011 to March 2013.
Managing Information Management Systems and providing information
to the US clients regarding US Mortgage Process via E-mail Support.
 Worked in Nirmal Infotech Private Limited, Bangalore as Desktop
Support Engineer from October 2013 till to July 2015.
Providing onsite technical support and remote support to the clients
regarding troubleshooting, installation and up gradation of all types of
hardware and networking components.
 Worked in Sutherland Global Services, Chennai as Senior Consultant
from October 2015 to January 2016
My job role is to provide remote technical support for US clients
regarding Windows Operating System (Windows 7, 8 & 10) and MS-
Office.
DECLARATION:
I hereby declare that all the above given information are true and correct to
the best of my knowledge.
PLACE: BANGALORE (ROSHAN LAL SHARMA)
DATE: Signature