Felicia James is an Associate Clinical Social Worker with over 10 years of experience in customer service, education, and clerical roles. She has strong communication, organizational, and interpersonal skills. Her experience includes managing retail teams, supervising classrooms, providing individual client care, and maintaining accurate records. She is passionate about helping others and providing meaningful support.

1. Felicia (Whitney) James
3703 Southborough Road 12F, Florence, South Carolina 29501 • 843-206-7253 •
livn4hymn247@yahoo.com
Professional Summary
Successful at managing multiple priorities while maintaining a strong work ethic and
exhibiting a positive attitude.
Compassionate, solutions-oriented. Dedicated to providing exceptional care
and devising creative plans for children, adolescents and adults.
Detail-oriented Associate Clinical Social Worker effective at working with clients from a
wide range of backgrounds. Passionate about providing meaningful support and
services to all clients. Versatile and adaptable. Adept at working effectively with
children, adolescents, families, couples and groups.
Skills
Public speaking ability Organized
Crisis intervention techniques Strategic planner
Team player DSM-IV knowledge
Strong interpersonal skills Calm under pressure
Superior oral and written communication skills Compassionate
Analytical thinker
Work History
Apparel Team Lead 01/2014 to 12/2015
Academy Sports (Florence, SC)
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via
telephone.
Stocked shelves and supplies and organized displays.
Developed positive customer relationships through friendly greetings and excellent
service.
Assigned employees to specific duties to best meet the needs of the store

2. Intimates/Accessories Supervisor 06/2009 to 02/2014
Kohls – Florence, SC
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via
telephone.
Stocked shelves and supplies and organized displays.
Developed positive customer relationships through friendly greetings and excellent
service.
Assigned employees to specific duties to best meet the needs of the store.
Assistant Teacher 01/2009 to 05/2009
Center For The Child at Francis Marion Univeristy – Florence, SC
Instructed small groups of students in basic concepts such as the alphabet, shapes
and color recognition.
Assisted the classroom teacher in supervising snack time and indoor and outdoor
play.
Taught an average of [20] students per class.
Supported classroom teachers in implementing a developmentally-appropriate
curriculum for a group of students.
Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
Developed and taught lessons on relevant children's books, poems, movies and themes to
promote student interest.
Babysitter 05/2007 to 07/2007
Kim McLennan – Darlington, SC
Encouraged good behaviors using the positive reinforcement method.
Established a safe play environment for the children.
Organized and engaged in recreational activities such as games and puzzles.
Made nutritious breakfasts, lunches, dinners and snacks for the children.
Engaged with children on an individual basis in a pleasant manner.
Clerical 08/2004 to 08/2009
Dr. Ned Hobbs Optometrist – Darlington, SC
Maintained accurate records of patient care, condition, progress and concerns.
Performed clerical duties, such as word processing, data entry, answering phones
and filing.
Clerical 01/2004 to 08/2005
Fitness World – Darlington, SC
Assisted with patient transfer and ambulation.
Entered numerical data into databases in a timely and accurate manner.
Scanned documentation and entered into the database.

3. Organized forms, made photocopies, filed records and prepared correspondence
and reports.
Added new material to file records and created new records.
Outlined the appropriate process and procedures necessary to fulfill and complete
inquiries.
Assisted with receptionist duties, file organization and research and development.
Assistant
Media Center at Francis Marion University – Florence, SC
Checked in, checked out and renewed library materials for teachers.
Instructed students on research techniques and the use of information technologies.
Resolved patrons' complaints tactfully and professionally.
Located print and online materials for students completing research projects.
Drove the expansion of library collections and programs in response to student and faculty
needs and special requests.
Education
Francis Marion University
Florence, SC
Bachelor of Science: Psychology
Accomplishments
Heart of the Falcon. Darlington High School, 2005. One senior out of the
graduating class receives the award for hard work, academics, etc. I received a
falcon statue, and a $500 scholarship
Commission for the Blind Scholarship
Life Scholarship
Rotary Club Scholarship
Lions Club Scholarship
David Baker Scholarship
National Honor Society
Anchor Club
Stand Award. 1999. One out of the entire school receives a plaque for academics,
hard work and leadership
Volunterr with Darlington Free Medical Clinic
Volunterr events with Kohls for Kohls Cares for Kids