1. Sheena Brock
2217 Glenburn Rd Lot 5 Kingsport, TN 37660 (423)723-4873 Sheena_Brock89@yahoo.com
Objective An entry level position with a company that utilizes job training to
promote individual opportunity and professional growth while making
positive contributions to the business.
Experience Customer Care Professional
March 2012 – March 2015
United Healthcare Kingsport, TN
Awarded certificate for volunteering extra hours in order to meet
business needs
Serviced inbound calls from Tennessee residents regarding Medicaid,
Medicare Advantage insurance plans while meeting monthly business
objectives
Served as point of contact in supervisor’s absence
Assisted customer response group in resolving billing issues
Navigate several resources to provide a first call resolution quickly
Compliance with HIPAA and all applicable federal rules and regulations
Cashier, Office Assistant
March 2007 – January 2011
Evergreen Home & Garden Showplace Kingsport, TN
Trained new cashiers
Followed opening and closing procedures for all registers
Assisted with office filing and data entry into Microsoft Excel and Peachtree,
completed filing, incoming and outbound calls, deposits, accounts receivable
and accounts payable
Education Northeast State Community College Blountville, TN
August 2009 - Current
Working toward Bachelor of Science in Nursing
Sullivan South High School Kingsport, TN
August 2004 - August 2007
Received University Path Diploma
Participated in Latin Club and Key Club during sophomore and junior years.
References available upon request.