Sheena Brock is seeking an entry-level position that provides job training and professional growth. She has over 3 years of experience as a Customer Care Professional at United Healthcare, where she serviced customer calls, resolved billing issues, and ensured compliance with regulations. Previously, she worked as a Cashier and Office Assistant at Evergreen Home & Garden Showplace for over 3 years, training new employees and assisting with various office tasks. Sheena is currently pursuing a Bachelor of Science in Nursing degree at Northeast State Community College.

1. Sheena Brock
2217 Glenburn Rd Lot 5 Kingsport, TN 37660 (423)723-4873 Sheena_Brock89@yahoo.com
Objective An entry level position with a company that utilizes job training to
promote individual opportunity and professional growth while making
positive contributions to the business.
Experience Customer Care Professional
March 2012 – March 2015
United Healthcare Kingsport, TN
 Awarded certificate for volunteering extra hours in order to meet
business needs
 Serviced inbound calls from Tennessee residents regarding Medicaid,
Medicare Advantage insurance plans while meeting monthly business
objectives
 Served as point of contact in supervisor’s absence
 Assisted customer response group in resolving billing issues
 Navigate several resources to provide a first call resolution quickly
 Compliance with HIPAA and all applicable federal rules and regulations
Cashier, Office Assistant
March 2007 – January 2011
Evergreen Home & Garden Showplace Kingsport, TN
 Trained new cashiers
 Followed opening and closing procedures for all registers
 Assisted with office filing and data entry into Microsoft Excel and Peachtree,
completed filing, incoming and outbound calls, deposits, accounts receivable
and accounts payable
Education Northeast State Community College Blountville, TN
August 2009 - Current
 Working toward Bachelor of Science in Nursing
Sullivan South High School Kingsport, TN
August 2004 - August 2007
 Received University Path Diploma
 Participated in Latin Club and Key Club during sophomore and junior years.
References available upon request.