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Kirsty Allison Hayden has over 20 years of experience in office administration, customer service, reception work, data entry, and administrative assisting. She has skills in Microsoft Office, database management, event planning, and is a qualified Auslan interpreter. Her work history includes roles as a clerical administration assistant managing membership databases and payments, receptionist, purchasing officer, and freelance Auslan interpreter assisting students. She has completed several certificates in business administration and legal administration.
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- 1. Kirsty Allison Hayden - Resume 1 Kirsty Allison Hayden 14 Queen Street, Botany NSW 2019 T: 0419 298 839 | E: ragdollinterp@hotmail.com OBJECTIVE Office Administration, Customer Service, Reception, Data Entry, Administration Assistant SKILLS PROFILE - NSW Justice of the Peace - #120 903 - NSW Driver’s License - Class C - NAATI Paraprofessional Interpreter (English - Auslan) - Advanced Microsoft Word, Outlook and Excel Spreadsheets - Mail Merge and Document Design - Excellent Telephone Manner - Ability to work autonomously and in a team environment EMPLOYMENT Clerical Administration Assistant United Services Union – Sydney, NSW 2003 - 2014 - Maintain a variety of data bases including: Membership2000, Membership Today, Stratum - Process deduction payments for 8500 members from various pay officers by various methods - Format documents for mail merge - Reconcile monthly bank deposits - Design Word templates, letters and merge documents - Format payroll listings for processing using Excel formulas - Take minutes in meetings and prepare summaries - Create comprehensive employer contact lists for use by entire departments - Update annual fee rate sheets for distribution to members and organisers via mail, email, fax and website (by webmaster). Event Management - Organise the booking of meeting and conference rooms - Obtain quotes for and order catering - Book and confirm guest speakers Paraprofessional Interpreter for the Deaf TAFE NSW and Freelance – Sydney, NSW 1998 - 2003 - Interpret for TAFE, university courses and job interviews - Support HSC students with hearing and intellectual disabilities - Assist Client’s in job placements in order to be independent.
- 2. Kirsty Allison Hayden - Resume 2 Receptionist NSW Nurses’ Association – Sydney NSW 1994 - 1997 - Answer and distribute incoming phone calls - Maintain subscription and dispatch registers - Adjust membership records as required - Assist in the installation and operation of voicemail systems - Process membership payments via cheque, credit card and payroll payments. Purchasing Officer Alcatel Australia – Sydney NSW 1986 - 1994 - Process & expedite orders for Purchasing Departments - Communicate with local and international Suppliers - Co-ordinate order requirements with production departments. EDUCATION AND TRAINING - 2003 Sydney Institute of TAFE – Ultimo Campus Certificate III - Business (Legal Administration) - 2002 Sydney Institute of TAFE – Randwick Campus Certificate III - Business Administration - 1996 North Sydney Institute of TAFE Certificate in Auslan Interpretation - Credit Level COMMUNITY INVOLVEMENT - Performance with the Rockdale Opera Society - Mosman Gilbert and Sullivan Society - Waverly Lugar Brae Players - Eastern Suburbs Musical Society REFEREES Monica Clavijo Manager, Finance & Admin United Services Union 02 9265 8211 / 0417 676 164 Lindsay Young Supervisor and Database Administrator United Services Union 02 9265 8202 / 0424 142 340