Adryan Miners has over 10 years of experience in technology-oriented positions including with Best Buy's Geek Squad and currently as a Tier III Technical Support Technician. He holds a CompTIA A+ certification and aims to continually expand his knowledge in information technology, with a focus on networking. He invites prospective employers to view his LinkedIn profile for more information.

1. Adryan Miners
107 Farnnstead Dr. Mobile: (419) 464-6421
Northwood, OH 43619 Email: adryanminers@gmail.com
Objective
Since graduatingfrom Penta Career Center with a CompTIA A+ Certification,Ihave been in
technology-orientedpositions myentire professional life, startingwith Best Buy's Geek Squad
just four short years ago, and now currentlyat my position at Telesystem as a Tier III Commercial
Technical Support (NetworkOperations Center)Technician.
My main motivation behind myprofessionalperformance is my desire to continuallyexpandmy
knowledge in the field of Information Technology - with a focus on Networking in its many forms.
I striveto learn as much as possible within myposition to maximize myefforts at completingthe
tasks I am assigned,and enjoydoingso.
I am always lookingfor additional challenges within mycareer and lookforward to overcoming
these challenges with my knowledge and skills enhanced bythe experience.
To extend beyond the usefulness ofthis resume, I invite you to view my LinkedIn profile located
at this link: https://www.linkedin.com/in/adryanminers
Education
9/2006 – 5/2010 Lake High School Millbury,Ohio
General Studies
9/2008 – 5/2010 Penta Career Center Perrysburg, Ohio
Two-year A+ Computer
Technology program
9/2010-11/2010 Owens CommunityCollege Perrysburg, Ohio
Certifications
5/2010 – Present CompTIA A+ Certification

2. Activities & Affiliations
9/2008 – Present Business Professionals ofAmerica Member
Penta Career Center Chapter
10/2009 – 5/2010 Business Professionals ofAmerica Vice President
Penta Career Center Chapter
10/2009 – 5/2010 Penta Leadership Council Member
Awards & Honors
2/2010 Regional Competition – Business Professionals
PC Servicing and of America
Troubleshooting:3rd
Place
9/2009 – 5/2010 Academic Achievement Award Penta Career Center
Experience
8/2010-11/2010 Best Buy’s Geek Squad Perrysburg, Ohio
11/2010-3/2013 Buckeye Cablevision Toledo,Ohio
Technical Support Specialist
3/2013-7/2014 Buckeye Cablevision
Tier 2 Technical Support Specialist Toledo,Ohio
7/2014-Present Telesystem Toledo,Ohio
Tier III Support / Commercial Operations
Skills
Computers & Networking
 Installing,Operating,Management and TroubleshootingWindows 98, 2000, XP,
Vista, 7, 8 and 8.1 Operation Systems.
 Installingand MaintainingHardware and Software on Windows systems.
 Installing,maintainingand troubleshootingemail clients – both traditionaland
mobile.
 Understandingand experience installing,maintainingand troubleshootingWide
Area and Local Area Networks.

3.  Experience usingGUI and Command Line interfaces in Windows,OSX, Linux,
JunOS (Juniper),Dell Force10, Raisecom and more.
 VoIP systems using Hosted Stations,ATAs,Cable Modems and ESBCs.
 Experience creating,maintained and troubleshootingISP level Ethernet circuits
over Wide Area Network Fiber Plants using Layer 2 and Layer 3 protocols.
 Experience performingswitching,QoS functions,and Rate Limitingon Ethernet
networks using TCP/IPv4 protocols in Local Area and Wide Area networking.
 DNS Record Management
 Advanced Cable Modem knowledge using DOCSIS 2.0 and 3.0 deliveringVoice and
Data services.
 Experience usingIperia Voicemail Platforms, Safari C3 Switches, Neustar and 5E
switches to manage and troubleshoot telephonyservices.
 RF Return Path monitoringusingTrilitchicViewpoint.
 Advanced monitoringand reportingusingthe ServAssure Advanced suite.
 Experience buildingsubmissionforms (used in Outage Reportingand Call
Analysis)in Front Page, Google Docs and WordPress platforms.
 Experience managingHosted Website and Hosted Email Solutions.
CATV & Digital CableTV
 Tier I and II experience supportingResidentialand Commercial television services
in a Call Center environment.
 Experience installing,maintainingand troubleshootingCoaxialCable TVservice.
 Understandingand experience troubleshooting SD, HD, DTA and DVR settop
boxes and Cable Card and TuningAdapter equipment, with experience in
Motorola,Arris and Pace brand devices.
 Understandingand experience troubleshootingSwitched Digital Video services.
Professional & Administrative
 Extensiveproblem-solvingand troubleshootingskills
 Customer Service and Call Center experience
 Aboveaverage Communications skills;written and verbal
 Experience with Product Testing,Situation Analysis and Reporting
 Microsoft Word skills and experience includingprofessionalreporting,procedure
creation and technical product documentation
 Microsoft Excel skills includingSpreadsheet and Template design,extensiveuse of
formulas and macros.

4. References
Jason Hansen
Tier II Support
Buckeye Telesystem
Mobile:(419) 490-0706
Joshua Daunhauer
Systems Engineer (DAC Support)
Buckeye Telesystem
Mobile:(419) 944-5681
Patrick Shaffer
Tier II Support
Buckeye Cablesystem
Mobile:(419) 509-7865
Christopher Loy
IP Operations Engineer
Buckeye Telesystem
Mobile:(419) 360-1619
Christopher Stahl
Buckeye Brainiacs Manager
Buckeye Cablesystem
Mobile: (419) 509-3914
Taylor Dean
Sales Associate
Toledo Game Room
Mobile:(567) 225-8778
Todd Hall
Tier III Support
Buckeye Telesystem
Mobile:(419) 351-7029
Additional information on references and additional references available upon request.