Andre Pulido has over 15 years of experience in knowledge management, quality assurance, and information technology. He has held various roles implementing knowledge management systems using tools like SharePoint, Lotus Notes, and wikis. His background also includes experience in quality assurance, ISO auditing, and project management. Pulido holds a bachelor's degree in water resources and is proficient in Microsoft Office, Lotus Notes, and other technologies. He aims to leverage his skills and experience to help organizations build decision support and knowledge sharing programs.

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ANDRE PULIDO
5833 SOLITUDE WAYDURHAM, NC 27713  (919) 405-2046
e-mail: apulido@mindspring.com
(http://www.linkedin.com/in/andrepulido)
Twitter: kmevangelist
---------------------------------------------------------------------------------------OBJECTIVE: To leverage my skills and experience at an organization committed to building and supporting a decision
support and knowledge management program that helps solve problems and spark innovation. Also to build a collaborative
community that values knowledge-sharing.
EXPERIENCE:
SharePoint Analyst (Contract)
March 2013 to December 2013
Microsoft , Research Triangle Park , NC
 Created Document Control system in SharePoint 2013. No system had existed previously.
 Created workflows (non-code), templates and libraries
 Worked with team in UK, Redmond and India (HelpDesk)
 Initiated Quality (Plan Do Check Act) and Continual Improvement policies.
Service Knowledge Management Analyst (Contract)
April 2012 to December 2012
GlaxoSmithKline, Research Triangle Park , NC
 Helping IT business units migrate knowledge into centralized knowledge base in ITIL framework
 Capture and create Best Practices
 Liaison between business units and IT Help Desk
 Provide(Global) training via LiveMeeting
 Heavy Lotus Notes, Excel, Yammer and SharePoint usage. Team in US, Asia and UK.
LMS Administrator -(Contract)
February, 2009 to June 2010
February, 2011 to September 2011
Talecris, Research Triangle Park , NC
 Administration of Database for LMS (Learning Management System). Ensuring information accuracy in
Learning Management System (E-Learning).
Quality Specialist /Document Control
July 2007 to October 2007 -(Contract)
January 2008 to November 2008
Nitronex Corporation, Durham, NC
 Improved information gathering skills of staff members by instilling discipline in the document control
system (MasterControl 7.0).
 Implemented knowledge management tools, such as wiki (DekiWiki) into workflow processes
 Writing Standard Operating Procedures to document processes.
 Consulted in ISO 9001:2000 certification efforts.
Knowledge Manager/Project Coordinator (Contract)
October 2007 to January 2008
AICPA, Durham, NC
 Helping revive Knowledge Management program in SharePoint 2003
 Writing process documentation
 Managing compliance activities

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Project Specialist
August 2005 to June 2006
INC Research, Raleigh, NC
 Coordinator for organizational rollout of eTimesheet application. Coordinated helpdesk tickets over three
Help Desk offices (Raleigh, NC, Austin, TX and one in the UK. Provided 24/7 help using email, phone and
Blackberry. Documented Best Practices.
 Created on-line surveys to obtain feedback from employees and investigators (Doctors) for continual
improvement of tools and interest in Clinical trials.
 Worked on Skills inventory database using MS Excel, Survey Monkey and SQL database.
 Completed tool implementation for bar-code software for document control area.
 Trained in Portfolio management software tool (ProSight).
ISO-9000 Lead Internal Auditor-(Contract)
February, 2001 to April, 2004
IBM, Research Triangle Park , NC
 Successfully passed Lead Auditor exam to gain Lead Auditor Certification.
 No major non-conformances were issued by external auditor during tenure.
 Participated in continual improvement of audit process.
Lotus Notes Developer / Document Control Coordinator
July, 1999 to November, 2000
Borg Warner Automotive, Cary, NC
 Oversaw the hard-copy to soft-copy conversion of documentation.
 Was a part of the successful audit to achieve QS-9000 Certification
 Created Portal database for Quality Management. Search time for answers was reduced significantly.
Project Administrator - (Contract)
June, 1998 to February, 1999
Quintiles, Durham , NC
 Utilized Microsoft Project and Access to track process of Y2K project.
 Heavy use of Excel to create spreadsheet to be used by Y2K Americas Management team. Was driving
force for creation of Lotus Notes Project Management Database for Quintiles Americas Y2K project. I
obtained user requests and helped create database with help of a developer. I was also the DBA for this
database.
 Created MS Project time line and MS Access database to document my assignments to completion.
Technical Specialist
November, 1988 to January, 1998
Champion International Corporation, West Nyack, NY
 Won awards for method development (fluorescent dye), ISO-9000 implementation and Air-Toxics survey.
 Conducted “wet-end” audits in several paper mills.
 Heavy User and advocate of AKM system (Applied Knowledge Management).
 Proposed idea of electronic logbook to keep track of all requests electronically.
 First person to propose postmortem/Best Practices meetings for projects.
TRAINING
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PROJECT MANAGEMENT SKILLS
ROOT CAUSE ANALYSIS
ON-LINE ANALYZERS
SYSTEM 9000 TRAINING
CONSULTING SKILLS
ISO 9000: 2000 REVISIONS
APPLICATION DEVELOPMENT 1 & 2 FOR LOTUS NOTES FOR R. 4.5
XML FUNDAMENTALS FOR DEVELOPERS
DOMINO (R5) APPLICATION DEVELOPMENT UPDATE
DOMINO (R5) APPLICATION ARCHITECTURE
R5 DOMINO APPLICATION SECURITY AND WORKFLOW
INTERNAL AUDITOR FOR ISO-9000 (ANSI-RAB)
UNDERSTANDING ISO-9000 & ISO-9002

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EDUCATION
State University of New York at Oneonta, Oneonta, NY
BS Water Resources. Graduated May 1988
Technical
History of using technology to help people save time and create new opportunities.
 Proficient in MS Office 97 (Word, Excel, PowerPoint, Access), Lotus Notes 6.0, MS Project, WordPerfect
, MS Project, Visio 5.0 , MS Outlook , Sametime, WebsphereHomePage Builder 6.0 (2 months), SmartDraw
2007, SharePoint 2003 and FrontPage 2003
 Experienced in Laboratory setting by having worked in an analytical laboratory in a R&D center for more
than nine years at Champion International.
 Introduced Adobe Acrobat to two positions (Borg Warner and IBM) to solve documentation attachment
issue.
Magazine subscriptions
“KM World”, “Bio-IT World”, “Information Week”,”Econtent”
Member of Research Triangle Lotus Notes User Group for 3 years ( WWW.RTLNUG.ORG)-Disbanded in 2004
Member of KMPro (www.kmpro.org) – For 2006-2007 Local chapter disbanded