This document contains the resume of John A. Parsons, which summarizes his education and professional experience in counseling, employee assistance programs (EAP), and consulting. He has a Master's degree in Counseling and Personnel from Drake University and a Bachelor's degree in Social Work from the University of Montana. For over 20 years, Parsons has worked as an EAP administrator, account executive, workplace services consultant, and counselor. His experience includes counseling, account management, administration, consulting, instructing, and critical incident stress debriefing.

1. JOHN A. PARSONS, M.S., C.R.C.
P.O. Box 7487
Kalispell, MT 59904
jparsons@sr-connection.com
Ph: (406) 240- 9118
EDUCATION
Master of Science; Counseling and Personnel; Drake University, Des Moines,
Iowa.
Honors graduate; GPA: 3.75.
Bachelor of Arts in Social Work; University of Montana, Missoula, Montana.
Course work focused on Native American and Afro-American studies. High
Honors graduate; GPA: 3.52.
Additional training and workshops include: Critical Incident Stress
Debriefing, Anger Management, Total Quality Management, Stress
Management, Level I Eye Movement Desensitization and Reprocessing-
EMDR, Professional Presentation Skills.
SUMMARY OF EXPERIENCE
2010 – Present Presiden t/CEO
Sapphire Resource Connection; P.O. Box 7487, Kalispell,
Montana 59904
2008 – 2010 EAP Administra to r
Life Care Services; 255 West Front Street, Missoula,
Montana 59807
2005 – 2008 Accoun t Executive
APS Healthcare; 3010 Santa Fe Court, Missoula, Montana
59808
1998- 2005 Work Place Services Consultan t
Employee & Family Resources; 505 5th Avenue, Suite 600,
Des Moines, Iowa 50309.
1996.1998 Counselor

2. Employee & Family Resources; 505 5th
Avenue, Suite 600,
Des Moines, Iowa 50309.
AREAS OF EFFECTIVENESS
ADMINISTRATION/MANAGEMENT (3 years): Executive Director of EAP in
Missoula, MT. Provided oversight and direction for all aspects of EAP
program. Coordinated delivery of EAP services for 30+ contracts. Managed
vendor relationships as well as relationships with 80+ professional
counselors on EAP panel. Organized and developed content for annual
workshop. Successfully marketed EAP program and expanded book-of-
business by at least 25% over 16 months.
ACCOUNT MANAGEMENT (18 years) : Conducted initial EAP supervisory
and employee orientations. Developed and provided Drug & Alcohol
trainings (DOT and State of Iowa Drug-Free Workplace) for supervisors.
Consulted with company managers and/or HR regarding troubled
employees, EAP management referral process, development and/or
refinement of drug/alcohol, harassment and workplace violence policies.
Conducted utilization review and contract renewal meetings with contracted
company officials. Reviewed annual EAP promotional plans with company
representatives. Coordinated and negotiated contractual terms to facilitate
delivery of EAP services for out-of-state EAP’s who hold Des Moines based
contracts.
COUNSELING (8 years)
Employee Assistance Counseling: Provided short- term assessment,
counseling and referral services within the context of an Employee
Assistance Program (EAP) for persons dealing with relationship problems,
chemical dependency, depression, anxiety, and a wide variety of other
presenting issues.
Vocational Rehabilitation Counseling : Provided career counseling, employer
development, job development. Job placement services were provided for a
wide array of persons with disabilities and in numerous settings (Iowa’s
Department of Vocational Rehabilitation, U.S. Department of Veterans
Affairs, Iowa’s Department for the Blind).
Critical Incident Stress Debriefer (CISD): Served as a CISD debriefer on two
different CISD teams - Head of the Lakes and Employee & Family Resources
- over the past 11 years. CISD experience includes role as both team
member and lead debriefer in response to a wide range of traumatic events
for emergency response personnel and within the business sector.
INSTRUCTING/PRESENTING (17 years) : Developed seminar and
workshop materials on "Conflict Resolution", "Stress Management", "Change

3. Management", "Meditation", "Smoking Cessation", "Step parenting",
"Assertiveness", and "Customer Service" training. Presented information to
personnel of host organization and to many local and regional contracted
businesses. Marketed Employee Assistance, Wellness, Leadership and
Executive Coaching and Organization Development with perspective clients.
CONSULTING (16 years) : Provided consultation for contracted companies
regarding conflict resolution, ergonomics and Americans with Disabilities Act
(ADA). Developed and delivered instructional seminar on "Employer
development and Job Development" for State of Iowa's Bureau of Refugee
Services. Reviewed and amended Affirmative Action plans of two (2) major
financial institutions in Des Moines. Revisions involved the development
and expansion of applicant recruitment procedures and the establishment of
appropriate Affirmative Action goals as related to the interviewing, hiring,
and promotion of persons with disabilities and other target groups.