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© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
THE RESTAURANT
BUSINESS
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
RESTAURANT – any public
place that specializes in the sale
of prepared for consumption.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
A RESTAURATEUR - A
restaurant owner
both words derive from the
French verb restaurer, meaning
"to restore"
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
CHEF – professional artisan of
cooking
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
OLDEST RESTAURANTS
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
RESTAURANTE SOBRINO DE BOTIN (Madrid,
Spain) – world’s oldest restaurant – 1725
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
TOHO – Oldest restaurant in
the Philippines - 1866
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Bawabet Dimashq Restaurant (Damascus Gate
Restaurant) – 2002 – 6014 seats; 1800
employees
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
SUBLIMOTION (IBIZA, SPAIN) – world’s
most expensive restaurant ($2,078 per
person)
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
The restaurant was opened in 2014 at Ibiza’s Hard Rock
Hotel and focuses on haute cuisine. The food course
consists of 20 food tasting entrees and can seat a
maximum of 12 patrons.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Antonio’s – most expensive
restaurant in the Philippines
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Most Expensive Meal: Certified Angus Prime
Roast Beef – P15,800*
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
A MENU is a presentation of food and
beverage offerings. A menu may be a
la carte – which guests use to choose
from a list of options – or table d'hôte,
in which case a pre-established
sequence of courses is served.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
TYPES OF RESTAURANT
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Fast food restaurants emphasize
speed of service. Operations range
from small-scale street vendors with
carts to franchised mega-
corporations like McDonalds.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Jollibee Foods Corporation abbreviated as JFC and
popularly known as Jollibee (PSE: JFC) is
a Filipino multinational chain of fast food
restaurants headquartered in Pasig, Metro Manila,
Philippines. JFC is the parent company of Jollibee,
dubbed as Asia's answer to McDonald's in the fast food
burger business.
With its success, the company bought out their
competitors in the fast food business
like Chowking, Greenwich Pizza, Red Ribbon
bakeshop, Mang Inasal and Burger King Philippines.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
TONY TAN CAKTIONG –
Founder of Jollibee
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
McDonald's is the world's largest chain of
hamburger fast food restaurants, serving
around 68 million customers daily in 119
countries across 35,000 outlets.
Headquartered in the United States, the
company began in 1940 as a barbecue
restaurant operated by Richard and Maurice
McDonald. In 1948, they reorganized their
business as a hamburger stand using
production line principles.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Mang Inasal (Hiligaynon for Mr. Barbecue) is a
barbecue fast food restaurant chain in the
Philippines established in Iloilo City in 2003. It
is one of the fastest-growing food companies in
the country, specializing in grilled chicken.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
The company was started by Edgar Sia II, a young
enterprising architect, who owned his first business
at the age of twenty. Sia engaged in the food
business at twenty-six years of age, opening the
first Mang Inasal branch in December 2003 at the
Robinsons Mall Carpark in Iloilo City.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
A casual dining restaurant is
a restaurant that serves moderately-priced
food in a casual atmosphere. Except
for buffet-style restaurants, casual dining
restaurants typically provide table service.
Casual dining comprises a market segment
between fast food establishments and fine
dining restaurants.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
 The restaurant was an instant success,
despite stiff competition from other, more
established grilled-food restaurants.
 In October 2010, 70% of Mang Inasal's
branches were acquired by Jollibee Foods
Corporation, the largest Philippine food
chain company, for ₱3 billion
 ($68.8 million).
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
EDGAR SIAII – Founder of
Mang Inasal
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Casual dining comprises a market segment
between fast food establishments and fine
dining restaurants.
Norman Brinker was the "father" of casual
dining.
EXAMPLE
Max's of Manila, popularly known as Max's
Restaurant, is a Philippine-based restaurant
serving fried chicken and Filipino dishes.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Fine dining restaurants are full service
restaurants with specific dedicated meal
courses. Décor of such restaurants
feature higher quality materials with an
eye towards the "atmosphere" desired
by the restaurateur. The wait staff is
usually highly trained and often wears
more formal attire.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Fine-dining restaurants are almost
always small businesses and are
generally either single-location
operations or have just a few locations.
Food portions are smaller but more
visually appealing. Fine dining
restaurants have certain rules of dining
which must be followed by visitors.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
VARIATIONS OF A
RESTAURANT
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
BISTRO and BRASSERIE – doubling
as a restaurant and serving single
dishes and other meals in a relaxed
setting.
- serving moderately priced simple
meals in an unpretentious setting
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
BISTRO AND BRASSERIE
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
BUFFET and SMORGASBORD - offer
patrons a selection of food at a fixed price.
Food is served on trays around bars, from
which customers with plates serve
themselves. The selection can be modest or
very extensive, with the more elaborate
menus divided into categories such as
salad, soup, appetizers, hot entrées, cold
entrées, and dessert and fruit.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
The selection can be modest or very
extensive, with the more elaborate menus
divided into categories such as salad, soup,
appetizers, hot entrées, cold entrées, and
dessert and fruit. The role of the waiter or
waitress in this case is relegated to removal
of finished plates, and sometimes the
ordering and refill of drinks.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
BUFFET AND SMORGASBORD
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
BUFFET 101 – restaurant with the longest
buffet table in the Philippines (128 feet)
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
CAFE’ - restaurant offering a range
of hot meals and made-to-order
sandwiches. Many cafés are open
for breakfast and serve full hot
breakfasts. In some areas cafés
offer outdoor seating.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
CAFE’
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
CAFETERIA - is a restaurant serving
ready-cooked food arranged behind a
food-serving counter. There is little or
no table service. Typically, a patron
takes a tray and pushes it along a track
in front of the counter.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Depending on the establishment,
servings may be ordered from
attendants, selected as ready-made
portions already on plates, or self-serve
their own portions. Cafeterias are
common in hospitals, corporations and
educational institutions.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
CAFETERIA
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
COFFEEHOUSE - casual restaurants
without table service that
emphasize coffee and other beverages;
typically a limited selection of cold
foods such as pastries and perhaps
sandwiches are offered as well.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
Their distinguishing feature is that they
allow patrons to relax and socialize on
their premises for long periods of time
without pressure to leave promptly after
eating, and are thus frequently chosen
as sites for meetings.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
COFFEEHOUSE
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
PUB (PUBLIC HOUSE) - is
a bar that sometimes serves simple
food fare. Traditionally, pubs were
primarily drinking establishments
with food in a secondary position.
© 2007 Pearson Education, Upper Saddle River,
NJ 07458. All Rights Reserved.
Walker: Introduction to Hospitality
Management, 2nd edition
PUB (PUBLIC HOUSE)

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Restaurant

  • 1. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition THE RESTAURANT BUSINESS
  • 2. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition RESTAURANT – any public place that specializes in the sale of prepared for consumption.
  • 3. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition A RESTAURATEUR - A restaurant owner both words derive from the French verb restaurer, meaning "to restore"
  • 4. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition CHEF – professional artisan of cooking
  • 5. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition OLDEST RESTAURANTS
  • 6. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition RESTAURANTE SOBRINO DE BOTIN (Madrid, Spain) – world’s oldest restaurant – 1725
  • 7. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition TOHO – Oldest restaurant in the Philippines - 1866
  • 8. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Bawabet Dimashq Restaurant (Damascus Gate Restaurant) – 2002 – 6014 seats; 1800 employees
  • 9. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition SUBLIMOTION (IBIZA, SPAIN) – world’s most expensive restaurant ($2,078 per person)
  • 10. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition The restaurant was opened in 2014 at Ibiza’s Hard Rock Hotel and focuses on haute cuisine. The food course consists of 20 food tasting entrees and can seat a maximum of 12 patrons.
  • 11. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Antonio’s – most expensive restaurant in the Philippines
  • 12. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Most Expensive Meal: Certified Angus Prime Roast Beef – P15,800*
  • 13. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition A MENU is a presentation of food and beverage offerings. A menu may be a la carte – which guests use to choose from a list of options – or table d'hôte, in which case a pre-established sequence of courses is served.
  • 14. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition TYPES OF RESTAURANT
  • 15. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Fast food restaurants emphasize speed of service. Operations range from small-scale street vendors with carts to franchised mega- corporations like McDonalds.
  • 16. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition
  • 17. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Jollibee Foods Corporation abbreviated as JFC and popularly known as Jollibee (PSE: JFC) is a Filipino multinational chain of fast food restaurants headquartered in Pasig, Metro Manila, Philippines. JFC is the parent company of Jollibee, dubbed as Asia's answer to McDonald's in the fast food burger business. With its success, the company bought out their competitors in the fast food business like Chowking, Greenwich Pizza, Red Ribbon bakeshop, Mang Inasal and Burger King Philippines.
  • 18. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition TONY TAN CAKTIONG – Founder of Jollibee
  • 19. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition
  • 20. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition McDonald's is the world's largest chain of hamburger fast food restaurants, serving around 68 million customers daily in 119 countries across 35,000 outlets. Headquartered in the United States, the company began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald. In 1948, they reorganized their business as a hamburger stand using production line principles.
  • 21. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition
  • 22. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition
  • 23. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Mang Inasal (Hiligaynon for Mr. Barbecue) is a barbecue fast food restaurant chain in the Philippines established in Iloilo City in 2003. It is one of the fastest-growing food companies in the country, specializing in grilled chicken.
  • 24. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition The company was started by Edgar Sia II, a young enterprising architect, who owned his first business at the age of twenty. Sia engaged in the food business at twenty-six years of age, opening the first Mang Inasal branch in December 2003 at the Robinsons Mall Carpark in Iloilo City.
  • 25. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition A casual dining restaurant is a restaurant that serves moderately-priced food in a casual atmosphere. Except for buffet-style restaurants, casual dining restaurants typically provide table service. Casual dining comprises a market segment between fast food establishments and fine dining restaurants.
  • 26. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition  The restaurant was an instant success, despite stiff competition from other, more established grilled-food restaurants.  In October 2010, 70% of Mang Inasal's branches were acquired by Jollibee Foods Corporation, the largest Philippine food chain company, for ₱3 billion  ($68.8 million).
  • 27. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition EDGAR SIAII – Founder of Mang Inasal
  • 28. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Casual dining comprises a market segment between fast food establishments and fine dining restaurants. Norman Brinker was the "father" of casual dining. EXAMPLE Max's of Manila, popularly known as Max's Restaurant, is a Philippine-based restaurant serving fried chicken and Filipino dishes.
  • 29. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Fine dining restaurants are full service restaurants with specific dedicated meal courses. Décor of such restaurants feature higher quality materials with an eye towards the "atmosphere" desired by the restaurateur. The wait staff is usually highly trained and often wears more formal attire.
  • 30. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Fine-dining restaurants are almost always small businesses and are generally either single-location operations or have just a few locations. Food portions are smaller but more visually appealing. Fine dining restaurants have certain rules of dining which must be followed by visitors.
  • 31. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition
  • 32. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition VARIATIONS OF A RESTAURANT
  • 33. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition BISTRO and BRASSERIE – doubling as a restaurant and serving single dishes and other meals in a relaxed setting. - serving moderately priced simple meals in an unpretentious setting
  • 34. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition BISTRO AND BRASSERIE
  • 35. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition BUFFET and SMORGASBORD - offer patrons a selection of food at a fixed price. Food is served on trays around bars, from which customers with plates serve themselves. The selection can be modest or very extensive, with the more elaborate menus divided into categories such as salad, soup, appetizers, hot entrées, cold entrées, and dessert and fruit.
  • 36. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition The selection can be modest or very extensive, with the more elaborate menus divided into categories such as salad, soup, appetizers, hot entrées, cold entrées, and dessert and fruit. The role of the waiter or waitress in this case is relegated to removal of finished plates, and sometimes the ordering and refill of drinks.
  • 37. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition BUFFET AND SMORGASBORD
  • 38. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition BUFFET 101 – restaurant with the longest buffet table in the Philippines (128 feet)
  • 39. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition CAFE’ - restaurant offering a range of hot meals and made-to-order sandwiches. Many cafés are open for breakfast and serve full hot breakfasts. In some areas cafés offer outdoor seating.
  • 40. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition CAFE’
  • 41. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition CAFETERIA - is a restaurant serving ready-cooked food arranged behind a food-serving counter. There is little or no table service. Typically, a patron takes a tray and pushes it along a track in front of the counter.
  • 42. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Depending on the establishment, servings may be ordered from attendants, selected as ready-made portions already on plates, or self-serve their own portions. Cafeterias are common in hospitals, corporations and educational institutions.
  • 43. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition CAFETERIA
  • 44. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition COFFEEHOUSE - casual restaurants without table service that emphasize coffee and other beverages; typically a limited selection of cold foods such as pastries and perhaps sandwiches are offered as well.
  • 45. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition Their distinguishing feature is that they allow patrons to relax and socialize on their premises for long periods of time without pressure to leave promptly after eating, and are thus frequently chosen as sites for meetings.
  • 46. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition COFFEEHOUSE
  • 47. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition PUB (PUBLIC HOUSE) - is a bar that sometimes serves simple food fare. Traditionally, pubs were primarily drinking establishments with food in a secondary position.
  • 48. © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved. Walker: Introduction to Hospitality Management, 2nd edition PUB (PUBLIC HOUSE)