Empower your bank to resolve issues with precision using our Complaint Management System. Enhance customer satisfaction, streamline processes, and ensure every concern is addressed promptly and effectively

1. BANKING COMPLAINT
MANAGEMENT SYSTEM
Empowering Financial Institutions with Seamless
Complaint Resolution
2023

2. What is Complaint
Management System?
2
As we all know, customer complaints are an inevitable part of the banking industry. However, how we deal with these complaints
can make all the difference in maintaining customer satisfaction and loyalty.
In today's highly competitive market, banks cannot afford to ignore the impact of poor complaint management. It can result in lost
revenue, damaged reputation, and even regulatory fines. That's why implementing a robust complaint management system is
crucial for any bank that wants to succeed in the long run.
Not only does it help to resolve issues quickly and efficiently, but it also shows customers that their concerns are taken seriously. By
addressing complaints promptly and professionally, you can improve customer satisfaction and retention, which ultimately leads to
increased revenue.
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2023

3. The Problem
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The banking industry is no stranger to customer
complaints. In fact, it's one of the most common
issues faced by banks worldwide. According to a
recent study, the top five complaints made by
customers include issues related to fees, account
management, credit and debit cards, loans, and
mortgages.
These complaints not only cause frustration and
inconvenience for customers, but they also have
a significant impact on banks. In the US alone,
banks paid out over $1.9 billion in fines related
to customer complaints in 2018. Additionally,
negative publicity and reputational damage can
lead to a loss of customers and revenue.

4. The Solution
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2023
Our banking complaint management system is the solution to the
problem of customer complaints in the banking industry. It works
by automating the complaint tracking and resolution process,
providing real-time communication with customers, and offering
valuable data analytics to help banks improve their services. This
benefits both the bank and the customer by reducing the time and
effort required to resolve complaints, improving communication
and transparency, and ultimately increasing customer satisfaction.
The system works by first capturing the customer's complaint
through various channels such as email, phone, or social media.
The complaint is then automatically assigned to the appropriate
department and tracked through to resolution. Customers are kept
informed throughout the process via real-time updates and can
provide feedback at any stage. Banks benefit from improved
efficiency, reduced costs, and increased customer loyalty. Our
system also provides valuable data insights that can be used to
identify common complaint types, customer demographics, and
satisfaction trends.

5. 5
FEATURES OF CUSTOMER PORTAL
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2023
Customer
Registration
Complaint
Logging
Feedback
Dashboard
Monitoring
Status Tracking &
Monitoring

6. 6
FEATURES OF CUSTOMER PORTAL
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2023
CUSTOMER DASHBOARD
ADD NEW COMPLAINT

7. 7
FEATURES OF ADMIN PORTAL
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2023
Customer
Management
Product
Management
Service
Management
Service Request
Management
Document
Management
Calendar
Management
Feedback
Management
Service History
Management
Automation &
Workflows
User
Management
Automated Alerts &
Notifications
Status Tracking &
Monitoring
Interactive
Dashboards
Reports &
Analytics

8. 8
FEATURES OF ADMIN PORTAL
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2023
CUSTOMERS LIST
REPORTS LIST
COMPLAINT LIST

9. Benefits of
Banking Complaint
Management System
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• Streamline complaint management and reduce costs by
improving authorization, research, and resolution times.
• Remain compliant with regulators.
• Implement an bank-wide complaint management process
with a proven SaaS platform.
• Reduce reputation risks and increase customer satisfaction
by ensuring timely and effective complaint investigation.
• Automate the process of assigning complaints and related
investigations.
• Manage the entire complaint lifecycle with real-time
complaint tracking, reporting, alerts, and escalation of
potential issues.
www.crm-doctor.com
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2023