The document discusses reservations in the context of front office departments in hotels. It defines reservations as handling booking requests from guests personally, through travel agents, or companies. It provides examples of reservation requests and dialogs demonstrating making reservations at a restaurant and for movie tickets. The dialogs show the receptionist or box office employee confirming details of the reservation such as time, number of guests, smoking preference for the restaurant, and payment and contact details.

2. A. DEFINITION OF RESERVATION
RESERVATION IS PART OF FRONT OFFICE
DEPARTEMENT WHICH HAVE DUTIES FOR
HANDLING
RESERVATION
BOTH
PERSONAL, TRAVEL AGENT OR BY COMPANY.
OF

3. I would like to reserve ... (a tickets,
day flight, etc.
Could I reserve a table for tomorrow
night?
Can I reserve ... .
May I reserve ... .
I would like to book a single for
tomorrow night.

4. DIALOG I (Reservation in restaurant)
Receptionist
: Good morning, how may I help you?
Mr. Davis
: I would like to have a reservation for two
at 9 o’clock in the evening tonight.
Receptionist
: May I have your name please?
Mr. Davis
: Gregory Davis.

5. Receptionist
: Would you prefer smoking or non-
smoking area, Mr. Davis?
Mr. Davis
: Non-smoking area.
Receptionist
: Okay Mr. Davis, let me repeat it :
Reservation for two, non-smoking area at 9 o’clock
tonight. Would that be all, Mr. Davis?
Mr. Davis
: Yes, that’s all, thank you.

6. C. EXAMPLE OF DIALOG
DIALOG II (Reservation tickets movie)
Deni
: Good afternoon. Theatre Royal Box Office.
Brian
: Good afternoon. I’d like to book two seats for
Friday 11th , please.
Deni
: I’m sorry we’re completely sold for 11th , Sir.
Brian
: What about Saturday 12th ?

7. Deni
: I’ve got some seats for the matinee but
nothing for the evening performance. I’m afraid.
Brian
: Oh, well. Perhaps I’d better take two matinee
seats then, please. How much are they?
Deni
: Rp 30.000 each, Sir.
Brian
: Right. I put a cheque and stamped address
envelope in the post.
Deni
: What name is it, please?
Brian
: Brian. Brian Adam