2. What is Research
How can we identify and define our
constituent groups?
How does this relate to message
design?
How does this relate to program
design?
How does it relate to media selection?
How does it relate to schedule/
timetable?
How does it relate to implementation?
3. Principles of Research
Establish clear program objectives
desired outcomes tied to business
goals
Differentiate between “outputs” and
“outcomes”
Measuring content is a first step, but
limited
No one technique can evaluate PR
effectiveness
Be wary of comparison between adv
effectiveness and PR effectiveness
4. Final Principle...
The best measurement of PR
effectiveness:
clearly identified key messages
clear target audiences
clear communication channels
PR cannot be evaluated in
isolation: must be linked to goals,
strategies and tactics