Requirements elicitation techniques
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Requirements elicitation techniques. Focus on storyboarding and focus groups
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Requirements elicitation techniques
- 2. REQUIREMENTS ELICITATION ✘ Is considered the first, foremost and crucial stage of a requirements engineering process. ✘ It includes activities that intend to uncover, acquire and elaborate requirements for software systems. ✘ Requirements can be elicited from different sources ○ Stakeholders ○ Documentation ○ Existing systems ✘ Different techniques have been proposed to elicit requirements
- 4. FOCUS GROUPS ✘ Often consists of stakeholders from different backgrounds and with different skills discuss in free form about the features of the system to be developed. ✘ Focus groups helps to identify user’s expectations from the system. ✘ They often bring out spontaneous reactions and ideas. ✘ Focus groups are also a good way for time-pressed analysts to get a lot of information at once. ✘ They may be conducted in person or virtually.
- 5. PROCESS ✘ Preparation ○ Recruit participants ○ Assign moderator and recorder ○ Create discussion guide ○ Reserve location ✘ Run the focus group session ○ Moderator follows a plan/script. However, discussion must appear unstructured and free-flowing. Typically 1-2 hours in length. ✘ Reporting & Analysis ○ The participants' agreements and disagreements are objectively analyzed and documented.
- 6. PROS AND CONS PROS ✘ Rich understanding of diverse stakeholder perceptions, experiences and beliefs ✘ Saves time - as compared to individual interviews. ✘ Ability to build on ideas ✘ Useful with younger/illiterate participants. ✘ Important insights into little- understood domain CONS ✘ Getting hold of stakeholders for the same date/time. ✘ Dominant personalities ✘ Relatively expensive ✘ Misrepresentation & Generalization ✘ Possible chaotic data - difficult to analyze ✘ Requires trained moderator
- 7. WHEN TO USE? Focus groups are used when qualitative data is needed. They are used to reflect real-world bias and elicit diverse requirements.
- 9. STORYBOARDING ✘ Storyboards are a series of illustrations or images displayed in sequence to pre-visualize a system. ✘ Storyboarding uses image, text, audio, video, animation diagram to visualize the concept of the system to the stakeholders. ✘ It allows stakeholders to come into common understanding of about the functionality of the system being developed. ✘ Storyboards are used to gain an early reaction from users. ✘ The purpose is to elicit “Yes, but” reactions from users ✘ Communicates more clearly to users than use cases alone can.
- 10. STORYBOARDING
- 11. PROCESS ✘ Determine the goals and audience ✘ Determine the starting point - the features, activities, or domain of the story ✘ For each activity, identify ○ Who the players are ○ What happens to them ○ How it happens ✘ Narrative is broken down into - Trigger, Action, Reward ✘ Determine style and medium ✘ Storyboard is presented to stakeholders and modifications are made as they go along.
- 12. PROS AND CONS PROS ✘ Inexpensive ✘ User friendly, informal, interactive ✘ Easy to create and modify ✘ Early review of user interface ✘ Easy to share with large groups ✘ They don’t ‘crash’ ✘ They don’t give the impression that the system has been developed CONS ✘ High volatility ✘ They become outdated easily
- 13. WHEN TO USE? ✘ When working on the Human-to-Machine interface. ✘ When you require knowledge of data flow for tasks. ✘ Storyboards are really useful with new systems. ✘ Also when users are having trouble articulating their requirements
- 14. CONCLUSION ✘ There is no requirements elicitation technique that is exclusively ideal to elicit needs in all circumstances. ✘ The selection of requirements elicitation techniques is dependent on the problem, solution and existing requirements. ✘ It also depends on factors such as time, cost, resources and critically of the system. ✘ Most problems encountered are a result of poor implementation. ✘ It is therefore necessary to choose the techniques best-suited for a greater chance of authentic requirements.
Editor's Notes
- Moderator -promote discussion; ask open questions; facilitate interactions between group members; engage all members; keep session focused; remain neutral; be adaptable and flexible. Moderator follows a plan
- Saves time - as opposed to individual interview Dominant persons - impress their ideas, follow the crowd, least common denominator Expenses - skilled moderators, participant participation, cost of environments Misrep - data collected may not be consistent with how people actually behave - recorded/observed can lead to changed behaviour, aim to please Trained moderator to avoid bias/ cues about responses that are more desirable
- Not statistical data Which features are more popular
- story board tells a story What the system will do Stories are more specific and detailed They give users real content that is easy to digest
- Eliciting requirements by having target users describe in detail situations analogous to those shown in the storyboard For each activity, the following elements are identified - Who the players are, What happens to them, How it happens Style -drawings, textual story, videos, presentation slides, tools Storyboard - alternatives,
- Volatility - each user has different ideas Outdated - user interface defined often change over time, hard to re-use requirements
- Human-computer interaction System is graphical and user-oriented
- Critical systems - subjective