The document provides templates for various business correspondence, including acknowledgments of inquiries, recommendations, and orders. It includes phrases for thanking recipients, detailing product specifications, and outlining next steps in business dealings. Additionally, it discusses the formal aspects and characteristics of order letters and forms.

1. REPLIES OF ENQUIRY

2. ACKNOWLEDGING RECEIPT OF AN
ENQUIRY/REQUEST
• Thank you for your letter of ... regarding / concerning / in connection with ...
• - I refer to your enquiry about / relating to ...
• - I have received your letter of ... requesting information about ...

3. EXPLAINING ACTION TAKEN AS A CONSEQUENCE
OF THE ENQUIRY
• - I have (reviewed our available stock) ...
• - We held a meeting on 21 January to discuss possible solutions.
• - I have checked/looked into/investigated (the possible approaches) ...

4. MAKING SUGGESTIONS / JUSTIFYING
RECOMMENDATIONS / POINTING OUT PROS AND
CONS / HEDGING
• The best choice would be ... since ...
• - I highly recommend ... as / due to the fact that ...
• - ... would probably be more suitable because ...
• - ... seems to suit you better although ...
• - Perhaps you should choose ... even though ...
• - I suggest that you (should) choose ...
• - I recommend this item since ...

5. APOLOGISING AND REJECTING PROPOSALS
• - While I appreciate your firm's need for this information, I regret that ...
• - It will not be possible to ... for legal reasons. We are bound to ...
• - Your proposal is of interest to us, and we have had consultations about it.
• - However, we feel that it will not be in our interests to ... for reasons of
(privacy).
• - We are concerned that ...

6. STIPULATING ACTION REQUESTED OR TO BE TAKEN
• - We shall arrange for ... by ...at the latest.
• - I shall see to it that ...
• - Our company will arrange for ...

7. ESTABLISHING GOODWILL AND SUGGESTING
CONTACT
• - I hope this suggestion/information will be useful to you.
• - I hope this information will prove useful to you.
• - I hope that this information will help you to make decisions on your order.
• - I look forward to hearing from you.
• - I look forward to receiving your confirmation of ...
• Do contact me on 27615432 if you need further information.
• - Please do not hesitate to contact me on 27615432 if I can be of further assistance.

8. • Jackson Brothers
3487 23rd Street
New York, NY 12009
Kenneth Beare
Administrative Director
English Learners Company
2520 Visita Avenue
Olympia, WA 98501
September 12, 2000
Dear Mr. Beare
Thank you for your inquiry of 12 September asking for the latest edition of our catalog.
We are pleased to enclose our latest brochure. We would also like to inform you that it is possible to
make purchases online at jacksonbros.com.
We look forward to welcoming you as our customer.
Yours sincerely
(Signature)
Dennis Jackson
Marketing Director
Jackson Brothers

9. Everlong Batteries ]
171, Choi Hung Road
Hung Hom, Hong Kong
Tel/Fax 2235 2449
12 Oct 2023
Mr J Wong
Purchasing Officer
Fortune Goods
317 Orchard Road
Singapore
Dear Mr Wong
Enquiry about Batteries
Thank you for your letter of Monday, 9 October 2023
regarding making copies of the sample battery you sent
us.

10. I have investigated the situation and found that your
specifications are exactly the same as the design of a
proprietary camera battery manufactured by a large
Japanese electronics company.
We feel that it would not be in our interests to supply this
type of battery.
However, I would like to thank you for considering our
company as your supplier.
I look forward to doing business with your company in the
future
Yours sincerely
David Choi
David Choi
Distributions Manager

11. ORDERS
• An order letter is a formal document that approves the purchase and sale of
a product and provides product specifications. It may also comprise order
characteristics, product specifications, quantity, colour, product, mode of
payment, and shipment/delivery date(s), among other things. Purchase orders,
or POs, are another term for order letters.

12. • An order form is a document that records one or more business transactions
between a buyer and a seller. It may also be called a business order form,
sales order form, online order form, procurement order form, inventory order
form, or service order form.

14. WHAT TO WRITE
• Thank the seller for his quotation/offers
• Give specifications of thr goods
• Give shipments or forwarding directions
• Give special direction
• State the manner of payment
• Close with emphasizing points