Re-ocurring goodybag community

Considerations for the following recurring goodybag designs

• A user can only set to automatically renew a goodybag if we already have a live goodybag
or the user is in the process of purchasing a goodybag via topping-up.

• Queued goodybags will no longer be possible, however a user can always switch on & off
the re-occurrence of a goodybag at any point in time, which is will still provide the same
experience.

• A user can change the goodybag he wishes to re-occur up to the day of goodybag renewal
where editing will not be possible.

• A user can only re-occur a goodybag from credit card.

• Payment of a goodybag will occur the moment the goodybag kicks in.

• Those who have a queued goodybag when re-occurrence kicks in will not be able to switch
re-ocurrence on until their live goodybag expires as they have already paid for their next
one.

• Journeys and settings need to be applied to giffgaff.com, giffgaff.com/mobile and facebook
top-up, however we will reconsider the continuity of facebook top-up due to low usage.

Scenario: User only has one goodybag

Renew your goodybag automatically
You can switch your goodybag to
automatically renew itself every month

Scenario: User has got a queued goodybag and has recurring turned off
(this scenario would only appear in month #1)

Note: When your Live goodybag
expires you will be able to set
goodybags to renew automatically

Scenario: User has set-up its next goodybag to automatically renew itself

NEXT goodybag will automatically
renew itself every month Change

Scenario: Credit Card is not saved

My details H1
This is all the information we have about you

Payment details H2
Your credit card details Change
No credit card details have been added yet

Auto top-up: Change
OFF

Renew your goodybag automatically Change
OFF

Personal details H2
Name: Change
Kim Faura

email: Change
kim@giffgaff.co.uk

Password: Change
*******

Your address: Change
20c Lower Road, Chorleywood, WD3 5LH

Contact permissions H2
Give me info and offers about giffgaff Change
YES

Allow giffgaff to give me info and offers about our partners Change
YES

Scenario: Credit Card is not saved + user has no goodybag

My details H1

Payment details H2

Auto top-up: Cancel

To turn on Auto top-up save your credit card details.

Renew your goodybag automatically Cancel

Your need to purchase a goodybag first in order to renew it automatically

Personal details H2
Name: Change
Kim Faura

email: Change
kim@giffgaff.co.uk

Password: Change
*******

Your address:

Scenario: Credit Card is not saved + user has a goodybag

My details H1

Payment details H2

Auto top-up: Cancel

To turn on Auto top-up save your credit card details.

Renew your goodybag automatically Cancel

To turn on re-occurring goodybags save your credit card details.

Re-occur the £5 goodybag when it finishes (from 07 OCT 2011)
Payment will be taken on the day 7 of each month starting 07 OCT 2011

You will be re-occurring the £10 goodybag Change

Note: You can edit the re-occurrence of this goodybag until the 05 OCT 2011

Save re-occurring settings

Scenario: Credit Card is saved + user has a goodybag

Scenario: Credit Card is saved + user wants to change the goodybag set to re-ocurr

Scenario: Credit Card is saved + user has a goodybag + credit is below £3 + you are
on the day of expiry of your goodybag

My details H1

Payment details H2
Number: xxxx-xxxx-xxxx-9312
Billing address: 20c Lower Road, Chorleywood, WD3 5LH

Auto top-up: Cancel

Your credit is currently below £3, please buy credit first to switch auto top-up on.

Re-occur your goodybag Cancel

Sorry, you are too near the expiry date of your goodybag to edit your re-occurring settings





Scenario: Credit Card is saved + user has a goodybag + credit is below £3 + you have
a queued goodybag (this scenario will only exist in month1)

My details H1

Payment details H2

Auto top-up: Cancel

Your credit is currently below £3, please buy credit first to switch auto top-up on.

Re-occur your goodybag Cancel

Sorry, you need to wait for your current goodybag to expire in order to manage your settings.





Scenario: Re-occurring goodybag and auto top-up are switched on.

My details H1

Payment details H2

Auto top-up: Change
ON

Re-occur your goodybag Change
ON

Personal details H2
Name: Change
Kim Faura

email: Change
kim@giffgaff.co.uk

Password: Change
*******

Your address: Change

Contact permissions H2
Give me info and offers about giffgaff Change
YES

Allow giffgaff to give me info and offers about our partners Change
YES

Changing the top-up flow
depending on user behaviour
Note: these changes only impact top-up / not activation

Scenario: User does not have any goodybag in its account

Manage settings

Add

Add

Add

Scenario: User has a goodybag in its account

Manage settings

Did you know you can set your goodybag to re-occur so you don’t need to come and
purchase a new one every month? Add

Scenario: User has a queued goodybag in its account (only in month 1)

Manage settings

Add

Scenario: User has added credit only or credit & goodybag to basket and has auto
top-up turned off
(If auto top-up was turned on the user would not see this screen, he would go directly
to the next step)

Top-up Manage settings

Switch on auto top-up to automatically refresh your account when your balance falls below £3..
If you are not interested just click continue

Scenario: User has added a goodybag only to basket or goodybag and credit.
Note: If the user has added goodybag and credit (and has auto top-up turned off) he
will see both this screen and the screen before.

Top-up Manage settings

Why not switch on goodybag re-occurrence?
Re-occur your goodybag so you don’t need to come and purchase a new one every month.
If you are not interested just click continue.

Re-occur the £10 goodybag when it finishes (from 31 MAR 2012)
Payment will be taken on the day 7 of each month starting 31 MAR 2012
Note: You can edit the re-occurrence of this goodybag until the 31 MAR 2012

Scenario: User has added a goodybag and credit and enabled re-occurrence,
auto top-up or both.

Top-up Manage settings Payment details

Re-occurrence is enabled

giffgaff.com/mobile changes
Note: changes will not impact top-up flows on mobile, there
will only be a few new section payment settings to manage
automatic settings.

giffgaff.com/mobile represents today 37% of all traffic to
giffgaff.com.

https://giffgaff.com/mobile

Note: This is the view we need to predefault for all phones, but not
for tablet PCs! On tablet PCs we should display full site

https://giffgaff.com/mobile/payment/card

Kim | Logout

Card details

Save

https://giffgaff.com/mobile/payment/card

https://giffgaff.com/mobile/payment/auto

https://giffgaff.com/mobile/payment/auto

Kim | Logout

Auto top-up
Your balance is under £3 currently, please
buy credit first to switch auto top-up.

Buy credit

Auto top-up OFF

Auto top-up amount: £10

Max times per month:


https://giffgaff.com/mobile/payment/re-occur

Kim | Logout Kim | Logout

goodybag re-occurrence goodybag re-occurrence
Buy a goodybag first in order to turn on Save your credit card details to turn on
re-occurrence re-occurrence

Buy a goodybag Save card

Re-occurrence OFF Re-occurrence OFF

Goodybag to re-occur: £10 goodybag
Next goodybag start date: 31 MAR 2012

Change next goodybag

https://giffgaff.com/mobile/payment/re-occur


goodybag re-occurrence goodybag re-occurrence
Sorry, you can’t edit your re-occurrence
Re-occurrence the same day your live goodybag expires.

Goodybag to re-occur: £10 goodybag
Next goodybag start date: 31 MAR 2012 Re-occurrence

Change next goodybag Goodybag to re-occur: £10 goodybag
Next goodybag start date: 31 MAR 2012

Change next goodybag

https://giffgaff.com/mobile/payment/re-occurr


Goodybag re-occurrence Add BlackBerry Services

Buy goodybag only
No Add-on

Blackberry Add-on
Get it for £3 extra


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