The document outlines plans for a survey of rental property owners, managers, neighborhood groups, and city departments regarding the city's rental registration program. The survey would rate ease of use, staff helpfulness, perceived benefits, and solicit suggestions for improvement. Sample questions ask respondents to rate convenience of the registration process. It also discusses potential changes to the program such as moving to a rental permit process that could revoke permits for violations, and other policy discussion points like local contact requirements. Next steps include conducting the survey, reporting results to city council, and recommending ordinance changes.

1. December 12, 2013

2. Survey Recipients
 Rental property owners and property
management companies
 Neighborhood representatives
(HOAs, Neighborhood
Associations, etc.)
 City Departments (Fire, Police, Public
Works)

3. Survey Questions
 Rate ease of registration/renewal process
 Rate helpfulness/professionalism of staff
 Rate perceived benefits of the program
 Solicit suggestions on ways to make
program more effective
 Additional comments or recommended
changes (open-ended question)

4. Sample Survey Question
How convenient is the rental registration and
renewal process?
o Extremely convenient
o Very convenient
o Moderately convenient
o Slightly convenient
o Not at all convenient

5. Civil Process/Administrative Penalty
Possible, but would require due
process, with…
 Notice to property owner,
 Administrative hearing process, and
 Right to appeal

6. Rental “Permit” Process
Move from rental “registration ” to
rental “permit” process
 Could revoke permit for good cause
▪ Certain type of violation, or
▪ Certain number of violations within a year

7. Other discussion points
 30 mile requirement for local point of
contact
 Exception for home occupied by family
member?

8. Next Steps
 Conduct surveys
 Present survey results to City Council
 Recommend changes to rental
registration ordinance based upon
survey results and direction from City
Council