My presentation on "Remaining Competitive in an ever-changing and increasingly digital world" at the Future of HR summit held in Johannesburg from 20-21 July 2016.

1. REMAINING COMPETITIVE IN
AN EVER-CHANGING AND
INCREASINGLY DIGITAL
WORLD
Lee.naik@accenture.com
@naikl
Lee Naik - Managing Director
Accenture Digital
#FutureofHR

2. Copyright © 2016 Accenture. All rights reserved.
vNOW-
LIVING
SERVICES
WE’VE COME A LONG
WAY
Copyright © 2016 Accenture All rights reserved.

3. LIVING SERVICES
ARE THE RESULT
OF TWO FORCES
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4. THE DIGITISATION
OF EVERYTHING
+
LIQUID EXPECTATIONS
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5. HOW WILL LIVING
SERVICES CHANGE
OUR LIVES?
• Customer insights and analytics
• Personalised and customised for the customer
• Seamless customer experience
• Co-creation of value with the customer
• On demand services for the customer that
anticipate and meet a need – before it occurs
Copyright © 2016 Accenture All rights reserved.

6. THE EMPLOYEE
EXPERIENCE
MIMICS THAT OF
THE CUSTOMER
• Employee insights and analytics
• Personalised and customised for the employee
• Seamless employee experience
• Co-creation of value with the employee
• On demand services for the employee that anticipate and
meet a need – before it occurs
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7. DO CUSTOMERS CARE
ABOUT WHAT WE DO
OR
HOW WE DO IT?
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8. INTRODUCING
THE
LIQUID
WORKFORCE
8
Robots
Platforms
Big data
AI
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9. THESE COMPANIES
ARE ALREADY
USING TECHNOLOGY
TO ACCESS SKILLS
TO INNOVATE
FASTER AND
OPERATE MORE
EFFICIENTLY
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10. WHAT DOES THIS
MEAN FOR HR?
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11. DIGITAL DRIVES
OPEN
ECOSYSTEMS OF
WORK AND NEW
FORMS OF
COLLABORATION
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12. DIGITAL RADICALLY
DISRUPTS
TRADITIONAL WAYS
OF ORGANISING
WORK
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13. DIGITAL
TECHNOLOGY-
ENABLED TALENT
TRANSFORMS
WORK PRACTISES
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14. DIGITAL DEMANDS
AND ENABLES A
FUNDAMENTALLY
DIFFERENT
WORKFORCE
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15. DIGITAL
EMPLOYERS
COMPETE ON
DEMOCRATISED
CUSTOMISED
WORK
EXPERIENCES
Copyright © 2016 Accenture All rights reserved.

16. THANK YOU
Lee.naik@accenture.com
@naikl
Lee Naik - Managing Director,
Accenture Digital
#FutureofHR