2. AroTRON™
is a comprehensive solution for streamlined, customer-centric Collections and Recoveries
management, covering all stages of the arrears lifecycle.
AroTRON™
makes full use of advanced productivity features, such as the Decision Engine module,
management dashboards and MIS reporting, along with unified automated communication through
automated dialing, SMS and e-mail.
AroTRON™
is considered market leader in Greece, with over 30 successful implementations in
5 countries,deployed in some of the biggest and most prestigious Banks, Financial institutions,
and Legal firms, supporting over 1.500 business users.
BUSINESS BENEFITS
End-user Empowerment
Decision Engine innovative toolset provides the user with:
• Enforcement of corporate policies in a verifiable and easy
to communicate way.
• Graphical user interface to design and implement optimal
strategies through the definition of portfolio segmentation,
collection and legal strategy and tactics.
• Execution engine to simulate business decisions and
analyze online the behavior on test scenarios.
• User-defined structures to implement Champion-
Challenger functionality.
• No Coding: Independence of new releases to support
smooth adaptation to the fast-changing market conditions.
Advanced Integration Services
• Multi-tenant support: Unify data from multiple business
entities & applications hosted in legacy systems.
• Loan origination integration: your point of sales is
empowered with instant access to collections history
and scoring of any applicant. Your collection agents have
immediate access to all customer documentation.
• Customer Unification and Data Cleansing services: get
the most of AroTRON™ customer-centric business model,
putting an end to multiple customer profiles.
Collections and Recoveries Best-Practices
Gain instant advantage by utilizing our best-practices in
collections. Minimize project implementation overhead with
Real Value-Added templates for collections and recoveries.
KEY CHALLENGES
• Information resides in heterogeneous systems and under
different business models requiring special handling regarding:
• Customer-centric approach
• Data quality
• Data identification
• Decisions & strategies rely in processing large amounts of data.
• System availability must be maximized for round- the-clock
process support.
• Complex legal processes in association with lack of automation
resulting in low productivity and low recoveries from cases
in litigation.
“AroTRON™
is the leading vertical CRM for Collection
services in the Greek EMEA markets and I’ve been
using it in several commercial banks with multi-million
records to handle. Recommended for exceptional
corporate support and great insightfrom Cententia”
Noel Koutlis, Project Manager at Danaos
Management Consultants S.A..
“AroTRON™
is the best CRM for Collection services
in the Greek market. Highly recommended!”
Dimitra Pantazi, Collection manager and member
of the board at Collection Services Corporation SA
Innovative model for legal activities following
the project paradigm.
LEGAL
ACTION
ATTACHMENTS
DECISION
ASSETS/
COLLATERAL
RELATED
PARTIES
COST
PHASES

3. PRE-COLLECTIONS &
COLLECTIONS MANAGEMENT
Automates the activities of the corporate Call Center, including
viewing and monitoring the entire history of all individual
customer and company relationships, data sources, follow-up
actions, (calls, letters, e-mails, meetings etc.), future
appointments etc. It includes the following:
• 360˚ View of the Customer
• High-productivity screen design, enabling users to process
and complete most of their tasks through one screen
• Automation of Self-Cure customers
• Focus on high-risk customers
• Maximize Customer Retention
• Minimize Up-flows
DECISION ACTION CENTER &
MIS REPORTING
Integrated environment with the following unique features:
• Analyze all Business Areas: full coverage of all lines-
of-business, including call center operations, back office,
litigation, management (MIS) etc.
• Don’t wait for the next release. AroTRON™
reports can
be added or upgraded without the need for new release.
Reports support all types of tabular and graphical views
(e.g. bar-charts, pie-charts, line-plots, etc).
EXTERNAL PARTNERS INTEGRATION
AroTRON™
Collections allows external partners to stay up-to-
date with regards to information related to new assignments,
operator actions, payment promises, comments etc. More
specifically, it provides the following:
• Management of the production of daily assignment and
updating of files as well as the feedback provided by the
partners (most suitable for large debt collection agencies
or law firms)
• Web-interface to review and correct information entered
(most suitable for ad-hoc partners such as specialized
lawyers or bailiffs).
• Contract management & calculation of agreed fees
• Complete tracking of all activities, expenses and
productivity evaluation
DECISION ENGINE POWERS
USERS’ DECISIONS
MANAGES ENTIRE
COLLECTION &
RECOVERIES PORTFOLIO
FULLY SUPPORTS
CROSS-ENTITIES
OPERATION
SUPPORTS THE ENTIRE
MODERN COLLECTIONS
LIFECYCLE
FULLY SUPPORTS
INTERNATIONAL
OPERATION
MIS REPORTING – TOOL KIT
• RETAIL LOANS
• EARLY-LATE COLLECTIONS
• MULTILINGUAL
• COLLECTIONS&RECOVERIES
STRATEGIES/ANALYTICS
• EARLY WARNING
INDICATORS
• MULTI-COUNTRY
• SUPPORTS IN-HOUSE
PRODUCTION
• SME’S
• RECOVERIES – LITIGATION
• MULTI-CURRENCY
• EXTERNAL COLLECTION
AGENCIES MANAGEMENT
• CORPORATE LOANS
• LEASING
• REPOSSESSION –
SALE OF DEBT –
WRITE OFF MANAGEMENT
• MULTI-TENANT
• LEGAL OFFICES
INTERACTIONS
PORTFOLIO SEGMENTATION
CUSTOMER-CENTRIC
STRATEGY (FOR EACH SEGMENT)
SUPPORT CHAMPION - CHALLENGER
TACTICS
FOR COLLECTION & LITIGATION
AUTOMATIC ALLOCATION
TO QUEUES, AGENTS, AND EXTERNAL PARTNERS
DEFINE SETTLEMENT TYPES
ALLOWABLE & PREFERABLE

4. Relational S.A.
Pisistratou 52,
17674 Kalithea, Athens
Tel.: +30 210 9889300
Fax: +30 210 9881449
www.relationalfs.com
info@relationalfs.com
sales@relationalfs.com
marketing@relationalfs.com
DOCUMENT AUTOMATION MANAGEMENT
ON-LINE METRICS & DASHBOARDS
FOR MORE INFORMATION
It supports the generation of all company document templates
in Microsoft Word. It generates documents automatically
with the push of a button and combines all the information
that has been entered in AroTRON™ relating to a specific
customer case. The system also generates a unique code
number to ensure proper identification and matching of
Selected metrics that are defined as On-Line can be monitored
by supervisor personnel using the On-Line Monitoring Grid
and Graph environment. A number of filters are provided to
support efficient monitoring of:
• Call centre agent activity
• Specific team activity
• Specific branch / unit activity
• Specific agent activity
TELEPHONY PLATFORMS – DIALERS INTEGRATION
For the optimum execution of the outbound communications
AroTRON™ offers a fully integrated experience with the
following leading Automated Dialing Platforms:
www.relationalfs.com/products/third-party-products/arotron-collections-and-recoveries-by-cententia/
documents. Documents that can be supported include sales
documents, offer documents, mass mailing documents, etc.
• Documents are generated server-side so no full
license of MS Word is required for each agent
• Integration with i-Apply Document repository
Information regarding On-line metrics / targets can also
be presented to agents to motivate them to increase their
productivity and exceed their goals / targets.