1. Pierre NALTET Guyancourt
March11th
2015
Team Manager after sales Incidentology
RENAULT SAS – Technocentre Guyancourt FRANCE
Recommendation letter for Mr Cyril JACQUES,
I have been working for RENAULT Group Company for 14 years. I have been responsible
for several functions in the automotive after sales field.
My team is in charge, of detecting and fixing any incident on after sales:
 Technical repair documentation
 Repair and diagnosis tools
 After sales spare parts offer
Cyril JACQUES worked in my team from June 2013 to September 2013. He was in charge of
developing Microsoft Share point Workspaces according to several needs:
1. Reengineering of the team portal through SharePoint
2. Developing a quite new application with SharePoint; this application is dedicated to
send urgent technical note concerning incident, to our commercial network (13 000
dealerships around the world). This application is still in use by my team.
3. Developing an application fort recall campaign
For every mission, I gave to Cyril, he was very effective, clever and autonomous. His I.S and
Engineer skilled abilities were also very appreciated by the whole department; .the results he
delivered were at the upper level in a very strength lead-time. Thus I highly recommend Cyril
JACQUES as a very clever and effective man. He is also polite, honest and well educated.
Best regards,
Pierre NALTET