Laura Fagan completed the Professional Certificate in Teaching and Learning program at Maynooth University from February to May 2015. She showed a keen interest in learning about student learning and independently enrolled in the program. During the program, Laura demonstrated excellent communication skills and was always organized and punctual. She received positive feedback from observing her teaching demonstrations. Laura also volunteered to help with a research project on student retention by administering questionnaires, which she carried out efficiently and with a welcoming approach. The reference letter writer recommends Laura for any teaching or education positions.