This letter of recommendation is for Ashley Seraphina's job application from her previous instructor Dr. Shaun Shao. It states that Ashley successfully completed her Information System for Service Industries course, achieving a high distinction grade. The letter describes Ashley as a quick learner, bright, self-motivated, and having excellent communication, problem solving, team working, and computer skills. Dr. Shao believes Ashley can work independently or in a team, and recommends her for future employment.