Mark Toms, the personnel director of Brown's Shoe Fit Co., wrote a letter of recommendation for Dylan Ross. Ross has worked for Brown's Shoe Fit in Iowa and Missouri since 2013, displaying excellent sales skills, a positive attitude, and strong problem solving abilities. Toms would like to see Ross own and manage one of Brown's 80 stores, believing Ross has the qualities they look for in owners. Ross was also involved in volunteering and held leadership roles in his fraternity during college, maintaining a high GPA in a double major program while working part-time. Toms gives Ross his highest recommendation and believes Ross would be successful in any career due to his strong work ethic, intelligence, and good character