1. Bank of America
GBMWM T&O
Special Thanks and Recognition
Bank of America presents this certificate to
Sarnanka Mitra
In recognition of your outstanding achievements and your commitment
and dedication to delivering a delightful experience to every customer every time…
…and particularly on Friday, April 16, 2010, for working on a difficult Digital
Certificate problem with me (P17202454 ), persevering through many system restarts
and potential solutions, until the secret was finally unlocked and the solution
installed. Despite the fact that your regular workday had ended, and you had missed
your normal transportation home that night, you stayed until the installation was
complete, and you saw that I was able to run my normal applications successfully.
(By this time it was nearing 4:30 AM IT!)
Today the rest of the encryption process completed, and the system starts as
expected. I very much appreciate your willingness to help; thank you again!
Recognized by:
George A. Goodspeed
April 21, 2010