The document outlines a 4 part story about addressing usability issues in a software project. It describes problems arising, a turning point when fixes were required, and the launch of the D7UX approach. The D7UX used open collaboration, skill sharing and test crowdsourcing to engage the community, share work on sites like Flickr and YouTube, and provide communication structures to improve the project through a transparent, participatory process. The outcome is uncertain but could be a "game changer" with community action.