Uploaded byKevin Whinnery
Taking UX to the Real World
The document discusses how user interfaces are breaking through into the real world. It introduces Twilio, a company that makes it easy to integrate voice, VoIP, and text messaging into business processes. Twilio allows for immediate interactions with customers via SMS with high open rates. It also enables connecting humans to humans by letting people call businesses directly. Additionally, Twilio can enhance user security by using mobile phones for two-factor authentication. The overall message is that software like Twilio's is using technologies like voice and SMS to create interactions in the real world.
Taking UX to the Real World
- 1. TAKING UX TOTHE REAL WORLD MODEVUX MAY 2013 Thursday, May 16, 13
- 2. HI. I’M KEVIN. developerevangelist for twilio Thursday, May 16, 13
- 3. (703) 468-1841 could youdo me a solid? Thursday, May 16, 13
- 4. What is twilio? twiliopowers business communications, making it easy to integrate voice, VoIP and text messaging into business processes and workflows Copyright © twilio Inc. 2013 help me out? send a text to (703) 468-1841 Thursday, May 16, 13
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- 12. BREAKTHROUGH UX ESCAPESINTO THE REAL WORLDThursday, May 16, 13
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- 15. IMMEDIATE INTERACTIONS • Communicatetime sensitive information via SMS • Faster and more reliable than e-mail, 95% + open rates Thursday, May 16, 13
- 16. CONNECT HUMANS TOHUMANS • Let people pick up the phone and call your business • Easily program meaningful interactions that reduce burdens on support Thursday, May 16, 13
- 17. ENHANCE USER SECURITY •Secure applications with something a user knows and something a user has • Everyone has a mobile phone Thursday, May 16, 13
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- 19. USE SOFTWARE TOBREAK THROUGH TO THE REAL WORLD Thursday, May 16, 13
- 20. @KEVINWHINNERY kwhinnery at twiliodot com Thursday, May 16, 13