Read the article by Lee (2008) entitled Actions Speak Loudly (click title to access
pdf).
Watch the TED Talk by Amy Cuddy.
https://www.youtube.com/watch?v=Ks-_Mh1QhMc
Using the knowledge gained by reading the article and by watching Amy Cuddy's
TED Talk, please respond to the following:
What is the value of nonverbal communication?
Explain an experience in your life in which nonverbal communication either helped
or hindered your communication.
Please use evidence (quotes, examples, etc.) from the article AND the video to
support your ideas. I need to see evidence of your comprehension of the article and
the video.
beyond words
Nonverbal communica-
tion includes day-to-day
choices, habits, hunches,
expectations and biases.
Actions
speak loudly
Leaders may talk about corporate values and goals, but
it's often their nonverbal communication—their everyday
attitudes, behaviors and decisions—that gets heard
by Thomas J. Lee
F'rom our first days oflife, we use nonverbalcom m iinication todemand change. Wecry. We waii. We flaii
our arms and legs. Eventualiy,
we get our way. Someone comes
along with a fresh diaper.
Dry and comfortable once
again, we learn an important
lesson long before we ever
talk: We can speak just fine
without words.
The lesson sticks with us.
Through adolescence and into
adulthood, we communicate
many of our needs and wants
nonverbaJly. From smiling at
the cute classmate in algebra to
driving a flashy red sports car,
we implicitly proclaim our
interests, values and identity.
That's equally true for man-
agers in the workplace. And it is
especially true in management
cultures that hoard information,
or tiptoe around the iruth, or
rely on euphemisms to blunt
accountability, or nurture a cul-
ture of extreme deference and
politeness. The more employees
must read between the lines for
real me.ssages and their true
intent, the more nonverbal
communication will establish or
clarify strategic priorities and
cultural norms.
But here's the rub: Most
people have only a superficial
appreciation of nonverbal com-
munication. They rypically
think of it merely as body Ian-
2 4 Communication World • July-August 2008
guage, facial expression and
vocal intonation. They cite
examples such as poor posrure,
idle fidgeting or shifting eyes.
Translated, that is evidence of
laziness, anxiety or dishonesty.
"Just look at your president,"
a European friend remarked to
me, an American, in 2007. "The
way he walks, with his arms
wide at his side. It always looks
as if he is spoiling for a fight."
Like beauty, such judgments
are in rhe eye of the beholder.
Still, those kinds of clues are
the least of nonverbal commu-
nication. Body language, facial
expression and vocal intonation
can send plain messages, true.
But they pale in the workplace
against larger actions that speak
www.idbc com/cw
Unless you back up
your statements with
genuine action, don't
be surprised if your
employees can see
through the mask
of pro.
Respond to each student 1 with at least 150 wordsStudent 1 http.docxpeggyd2
Respond to each student 1 with at least 150 words
Student 1: https://www.bartleby.com/124/pres56.html (Speech evaluated)
Does seeing that the speech mostly focus on ethos and logos point you in the direction of what argumentative style it is? How can the speech be a mixture of both Models, especially since they have a different foundation?
Respond to student 2 in at least 250 words
Student 2: www.historyisaweapon.com/defcon1/douglassjuly4.html (Document Reviewed)
The speech I chose to explore was the speech by Frederick Douglas “The Meaning of July Fourth to the Negro” given at Rochester, New York in 1852. The purpose of the speech was centered around the celebration of America’s National Independence Day. Frederick Douglas according to his speech was asked to speak, “why am I called upon to speak here to-day” (Douglas) at the national celebration, potentially as the voice of black people. The claim of the speech is simply that the National Celebration of Independence for white Americans did not hold the same meaning for black Americans.
The claim is supported by the use of all three modes of persuasion, ethos, logos, and pathos. Ethos is used throughout the speech when Frederick Douglass remembers his time as a child and the experiences with slavery which give the reader firsthand knowledge of occurrences of slavery and the slave trade, therefore presenting his creditability. Logos are displayed with the authors citing of historical events, analogies, and logical arguments for why black Americans dealing with “gross injustice and cruelty to which he is the victim” (Douglass) believe the “celebration is a sham” (Douglass). Pathos is seen throughout the speech with the authors use of emotional events surrounding the treatment of black Americans.
The opposing side is mentioned in many instances in the speech; the author gives many illustrative depictions of the importance of the Fourth of July to the white Americans as opposed to black Americans. The argumentative style that I believe is used is the Rogerian method. It really seems clear within in the speech with the use of all the oppositional language as a means of reaching a common goal to put an end to slavery and the oppression of black Americans.
Leadership That Gets Results
by Daniel Goleman
Reprint r00204
MARCH – APRIL 2000
Reprint Number
Meeting the Challenge of Disruptive Change R 0 0 2 0 2
Leadership That Gets Results R 0 0 2 0 4
Transforming Life, Transforming Business: R 0 0 2 0 3
The Life-Science Revolution
How to Fight a Price War R 0 0 2 0 8
What You Need to Know About Stock Options R 0 0 2 0 5
Going Global: Lessons from Late Movers R 0 0 2 0 1
Making Partner: A Mentor’s Guide to the R 0 0 2 0 6
Psychological Journey
F O R E T H O U G H T
Goodbye, B-School F 0 0 2 0 1
The Starbucks Effect F 0 0 2 0 2
The Cutting Edge in Auctions F 0 0 2 0 3
From Managing Pills to Managing Brands F 0 0 2 0 4
Making Sense of Scanner Data F 0 0 2.
Sample Introduction Paragraph For Argumentative EssaySheila Espinoza
FREE 15 Argumentative Essay Samples in PDF MS Word. Argumentative introduction example. Writing Guide: Introduction and .... How to Write an Argumentative Essay Bid4Papers. 001 Introductory Paragraph Examples For Essays Essay Example Thatsnotus. Argumentative essay introduction sample. 16 Easy Argumentative Essay .... How to write a introductory paragraph for an essay word Logan - How to .... Argumentative Essay Introduction Paragraph by Teach Simple. Introduction of argumentative essay example - dissertationsynonym.x.fc2.com. How To Outline an Argumentative Essay in 4 Steps Introductory paragraph .... Argumentative paragraph example Templates at allbusinesstemplates.com. Thesis Introduction Examples Examples - How to write a thesis .... Persuasive Essay: Introduction paragraph examples. Example Of Argumentative Essay Paragraph Terbaru. Sample Argumentative Essay.doc. 010 Examples Of Introductory Paragraphs For Essays Five Paragraph Good .... How to write a good introductory paragraph and thesis statement. unit 4 example introductory paragraphs Introductory paragraph, Essay .... Example of a good introduction paragraph for an essay. Introduction .... 35 Argumentative Essay Introduction Paragraph Example Most Popular .... How to write an introductory paragraph for argumentative essay. How .... School Essay: Argumentative introduction paragraph examples. Introductions argument essays. Argumentative Essay Help : How to Write an Argumentative Essay Worth of .... 008 Maxresdefault Essay Example How To Write Good Thatsnotus. Expository essay: Argumentative essay opening paragraph example. 006 Essay Example First Paragraph In An Thatsnotus. How to write a body paragraph for an argumentative essay. Body .... 50 Compelling Argumentative Essay Topics - Topics for writing an .... Frightening How To Write A Claim For An Argumentative Essay Thatsnotus. 007 Persuasive Essay Definition Example How To Write Argumentative .... Argumentative essay introduction in 2021 Argumentative essay, Essay .... Essay introduction paragraph. Purdue OWL. 2022-10-19. Write Esse: Introduction paragraph for argumentative essay examples. 013 Argumentative Essays Examples Brilliant Ideas Of How To Write An .... 27 Intro For Argumentative Essay most complete - Aress Sample Introduction Paragraph For Argumentative Essay Sample Introduction Paragraph For Argumentative Essay
I prepared this in the training i gave to BMs to activate their role. good material and i would suggest giving some debate skills to measure communication levels.
In many of our daily interactions, the word “feedback” seems aptly named. Technically, it is the “return of a signal through an electronic circuit causing a high-pitched screeching noise”. Unless you’re a bat, the screech is hardly a delight to the ears. And so it is for many of the feedback that we get from people who, by right, are supposed to be on our side… friends, lovers, colleagues at work. And if a lot of the feedback we get from well-meaning persons is like a “high-pitched screeching noise”, what about the feedback that we give to them? How good are we at giving feedback? In this article the Author offers some useful tips in providing constructive feedback. They are distilled into the acronym, CAIRN.
Respond to each student 1 with at least 150 wordsStudent 1 http.docxpeggyd2
Respond to each student 1 with at least 150 words
Student 1: https://www.bartleby.com/124/pres56.html (Speech evaluated)
Does seeing that the speech mostly focus on ethos and logos point you in the direction of what argumentative style it is? How can the speech be a mixture of both Models, especially since they have a different foundation?
Respond to student 2 in at least 250 words
Student 2: www.historyisaweapon.com/defcon1/douglassjuly4.html (Document Reviewed)
The speech I chose to explore was the speech by Frederick Douglas “The Meaning of July Fourth to the Negro” given at Rochester, New York in 1852. The purpose of the speech was centered around the celebration of America’s National Independence Day. Frederick Douglas according to his speech was asked to speak, “why am I called upon to speak here to-day” (Douglas) at the national celebration, potentially as the voice of black people. The claim of the speech is simply that the National Celebration of Independence for white Americans did not hold the same meaning for black Americans.
The claim is supported by the use of all three modes of persuasion, ethos, logos, and pathos. Ethos is used throughout the speech when Frederick Douglass remembers his time as a child and the experiences with slavery which give the reader firsthand knowledge of occurrences of slavery and the slave trade, therefore presenting his creditability. Logos are displayed with the authors citing of historical events, analogies, and logical arguments for why black Americans dealing with “gross injustice and cruelty to which he is the victim” (Douglass) believe the “celebration is a sham” (Douglass). Pathos is seen throughout the speech with the authors use of emotional events surrounding the treatment of black Americans.
The opposing side is mentioned in many instances in the speech; the author gives many illustrative depictions of the importance of the Fourth of July to the white Americans as opposed to black Americans. The argumentative style that I believe is used is the Rogerian method. It really seems clear within in the speech with the use of all the oppositional language as a means of reaching a common goal to put an end to slavery and the oppression of black Americans.
Leadership That Gets Results
by Daniel Goleman
Reprint r00204
MARCH – APRIL 2000
Reprint Number
Meeting the Challenge of Disruptive Change R 0 0 2 0 2
Leadership That Gets Results R 0 0 2 0 4
Transforming Life, Transforming Business: R 0 0 2 0 3
The Life-Science Revolution
How to Fight a Price War R 0 0 2 0 8
What You Need to Know About Stock Options R 0 0 2 0 5
Going Global: Lessons from Late Movers R 0 0 2 0 1
Making Partner: A Mentor’s Guide to the R 0 0 2 0 6
Psychological Journey
F O R E T H O U G H T
Goodbye, B-School F 0 0 2 0 1
The Starbucks Effect F 0 0 2 0 2
The Cutting Edge in Auctions F 0 0 2 0 3
From Managing Pills to Managing Brands F 0 0 2 0 4
Making Sense of Scanner Data F 0 0 2.
Sample Introduction Paragraph For Argumentative EssaySheila Espinoza
FREE 15 Argumentative Essay Samples in PDF MS Word. Argumentative introduction example. Writing Guide: Introduction and .... How to Write an Argumentative Essay Bid4Papers. 001 Introductory Paragraph Examples For Essays Essay Example Thatsnotus. Argumentative essay introduction sample. 16 Easy Argumentative Essay .... How to write a introductory paragraph for an essay word Logan - How to .... Argumentative Essay Introduction Paragraph by Teach Simple. Introduction of argumentative essay example - dissertationsynonym.x.fc2.com. How To Outline an Argumentative Essay in 4 Steps Introductory paragraph .... Argumentative paragraph example Templates at allbusinesstemplates.com. Thesis Introduction Examples Examples - How to write a thesis .... Persuasive Essay: Introduction paragraph examples. Example Of Argumentative Essay Paragraph Terbaru. Sample Argumentative Essay.doc. 010 Examples Of Introductory Paragraphs For Essays Five Paragraph Good .... How to write a good introductory paragraph and thesis statement. unit 4 example introductory paragraphs Introductory paragraph, Essay .... Example of a good introduction paragraph for an essay. Introduction .... 35 Argumentative Essay Introduction Paragraph Example Most Popular .... How to write an introductory paragraph for argumentative essay. How .... School Essay: Argumentative introduction paragraph examples. Introductions argument essays. Argumentative Essay Help : How to Write an Argumentative Essay Worth of .... 008 Maxresdefault Essay Example How To Write Good Thatsnotus. Expository essay: Argumentative essay opening paragraph example. 006 Essay Example First Paragraph In An Thatsnotus. How to write a body paragraph for an argumentative essay. Body .... 50 Compelling Argumentative Essay Topics - Topics for writing an .... Frightening How To Write A Claim For An Argumentative Essay Thatsnotus. 007 Persuasive Essay Definition Example How To Write Argumentative .... Argumentative essay introduction in 2021 Argumentative essay, Essay .... Essay introduction paragraph. Purdue OWL. 2022-10-19. Write Esse: Introduction paragraph for argumentative essay examples. 013 Argumentative Essays Examples Brilliant Ideas Of How To Write An .... 27 Intro For Argumentative Essay most complete - Aress Sample Introduction Paragraph For Argumentative Essay Sample Introduction Paragraph For Argumentative Essay
I prepared this in the training i gave to BMs to activate their role. good material and i would suggest giving some debate skills to measure communication levels.
In many of our daily interactions, the word “feedback” seems aptly named. Technically, it is the “return of a signal through an electronic circuit causing a high-pitched screeching noise”. Unless you’re a bat, the screech is hardly a delight to the ears. And so it is for many of the feedback that we get from people who, by right, are supposed to be on our side… friends, lovers, colleagues at work. And if a lot of the feedback we get from well-meaning persons is like a “high-pitched screeching noise”, what about the feedback that we give to them? How good are we at giving feedback? In this article the Author offers some useful tips in providing constructive feedback. They are distilled into the acronym, CAIRN.
Does your leadership behavior help or hurt your people and organization?THE LAB h
Dr. Patricia Gianotti and Dr. Hoh Kim co-wrote an article "Does your leadership behavior help or hurt your people and organization?" in Dong-A Business Review, a premium business magazine in Korea (July 2017, Issue 1, No. 228, pp. 134-141). This is the full translation of the Korean article.
When Fortune 100 executives lose their jobs over spectacular errors of judgment or
behavior, it’s always their innate nature that leads them astray. Dynamic, forceful,
ambitious executives have no monopoly on blindness about their darker urges, but if
you want to achieve success under stress and manifest your goals, you must look inside our self and be honest about what you see. Leadership guru Tim Irwin dissects six large than- life executives who derailed and explains what you can learn from each of them and from all of them. His easy, readable, compassionate tone conceals the profundity of his insights, but he delivers his message.
This presentation offers definitions of National and Corporate Culture and shows where, when and why they are important in establishing successful international partnerships. The same principles around Corporate Cultural Differences apply in domestic JVs and M&As.
An estimated INR 4.5 Million* is lost purely on poor collaboration, meetings in a company. The cost
of delayed execution and customer, dissatisfaction is on top of the above.
Working from home and from remote locations inflame these inefficiencies. This is the most
common problem faced by the majority of companies as per our research. Our findings suggest over
35% of meeting time is wasted and unproductive. Some of the large companies have a process,
tools, and even training to address these inefficiencies. However, we found that it is not solving the
problem from the root and rather solving the symptoms. The key questions is: What is the Root
cause and what can be done to address it. Before I detail it out, let me ask you a question, do you
agree with me that each of us has a preferred style of thinking, learning, and interacting
Demotivators in intercultural companies (english version)Alexey Kuksenok
The presentation will be useful to those who is working with foreign colleagues, whose cultural roots can be with a certain degree of conditionality classified to the "western" or "eastern" cultures.This document describes the problem sources generated by the cross-cultural differences, as well as recommendations to improve the situation from the point of view of "eastern" culture bearers.
Gen Y; Millennials; Echo Boomers; the Trophy Generation; Net Y Not. Google “managing” any of those
terms and you’ll receive hundreds of thousands of hits. The literature positively explodes with deep
insight and pop psychology on how to deal with younger employees—professionals in their mid-20s to
early 30s.How do you recruit, hire,
manage and survive with younger, rising executives who may not speak your language or respect your
values? If the Millennials receive most of their validation from outside of their professional network,
what leverage does the leadership of your organization have to shape raw talent into valuable current
and future leaders?
summarization explanation.pdfLets look at an example to p.docxmattinsonjanel
summarization explanation.pdf
Let's look at an example to practice: “Business Advantages of Diversity in the Workplace” by Michael
D. Lee, MBA http://www.ethnoconnect.com/articles/9-business-advantages-of-diversity-in-the-work-
place
• I chose this article because you are a diverse group of students who will most likely work in
diverse environments. It is important to have a positive attitude towards this diversity among
your employees and coworkers.
• At 1.5 pages, this is a short article. Therefore, your summary will be short.
• Your summary should be approximately 2 paragraphs. (Each paragraph should have 5-6
sentences.)
• Your summary should include an OVERVIEW of the information, but should not get overly
detailed.
• Only provide detailed examples where necessary.
AFTER you have read the article, and determined what information you need in your summary, read
my summary on the next page.
Writing a Professional Summary
There are two reasons that we do professional summaries in this class. First and foremost, you will
likely need to summarize a meeting or article for your boss or your employees someday. Second,
you will need this skill for the introduction of your final exam persuasive essay.
So, how do you summarize effectively? You need to answer as many of the question words as
possible:
Who, What, Where, When, Why, and How
Let's look at those more carefully in the context of an article:
1. WHO wrote the article? Who is it about? Who is providing the information in the article?
Who is the target audience?
2. WHAT is the article about? What is the article telling you? What is the purpose of the
article?
3. WHERE was the research in the article done? Where is this article referring to?
4. WHEN was the article written? When was the research in the article done? When is it
referring to?
5. WHY is this article important? Why did the author write it?
6. HOW was the research in the article done? How does this affect you/your workplace?
These are some of the questions you will want to answer when writing your summary. You may
not be able to or need to answer all of these questions, but if this information is in the article, you
need to include it in your summary.
http://www.ethnoconnect.com/articles/9-business-advantages-of-diversity-in-the-work-place
http://www.ethnoconnect.com/articles/9-business-advantages-of-diversity-in-the-work-place
Summary of “Business Advantages of Diversity in the Workplace” by Michael D. Lee, MBA
Michael D. Lee, MBA, a professional speaker and diversity consultant, cites the U.S. Office of
Employment as saying that almost a third of workers in the U.S. labor force will be minorities by 2008.
This increase in minorities brings distinct advantages, but some companies overlook or don't quite
understand these benefits. Lee says, “Diversity needs to be seen as an integral part of the business plan,
essential to successful products and increased sales.”
For this reason, Lee de ...
Conclusion - How to write an essay - LibGuides at University of .... Best Tips and Help on How to Write a Conclusion for Your Essay. How to Write a Strong Conclusion Paragraph in an Argumentative Essay. How To Write A Conclusion Statement For An Essay - Get Your Inspiration .... How to write conclusion for an essay? - 7 Golden Tips - Peachy Essay Blog. How to Write a Conclusion for a Research Paper: 15 Steps. How to Write a Research Paper Conclusion: Tips & Examples. How to write a captivating essay conclusion. The comprehensive guide on how to write an essay conclusion. PPT - How to Write a Concluding Paragraph PowerPoint Presentation - ID .... How to Write a Conclusion: A Single Paragraph for the Best Paper - How .... How To Write A Conclusion - Complete Howto Wikies. Your Strongest Guide, Tips, and Essay Conclusion Examples - What is a .... 013 How To Make Conclusion In Essay Example ~ Thatsnotus. How To Write A Strong Conclusion For A University Essay .... Good conclusion examples for essays. Essay Writing Conclusion Maker. Best tips for writing an Effective Essay conclusion – MakeMyAssignments .... How To Write A Good Conclusion — What is the Conclusion of an Essay.
Presentation "From Leadership Crisis to a New Era of Permission: Practical Lessons from the Ketchum Leadership Communication Monitor" given by Rod Cartwright at the reputation management conference "ReputationTime"on May 13, 2016 in Riga, Latvia (www.reputationtime.lv).
Rod Cartwright is Partner and Director, Global Corporate Practice at Ketchum (UK).
Read the attached NIST Documents 800-37 and 800-39. Compare and co.docxwilliel5
Read the attached NIST Documents 800-37 and 800-39. Compare and contrast informal vs formal risk management in todays digital infrastructures. Explain the consequences of not formalizing risk management. Also, how is information security integrating into system development life cycle? Why is this important to risk management? Finally, explain how risk management helps establish, risk capacity, risk tolerance, and risk appetite. What are the differences between the latter three? What is accomplished by knowing their metrics?
.
Read the attached NIST Documents 800-37 and 800-39. Compare and cont.docxwilliel5
Read the attached NIST Documents 800-37 and 800-39. Compare and contrast informal vs formal risk management in todays digital infrastructures. Explain the consequences of not formalizing risk management. Also, how is information security integrating into system development life cycle? Why is this important to risk management? Finally, explain how risk management helps establish, risk capacity, risk tolerance, and risk appetite. What are the differences between the latter three? What is accomplished by knowing their metrics?
.
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Does your leadership behavior help or hurt your people and organization?THE LAB h
Dr. Patricia Gianotti and Dr. Hoh Kim co-wrote an article "Does your leadership behavior help or hurt your people and organization?" in Dong-A Business Review, a premium business magazine in Korea (July 2017, Issue 1, No. 228, pp. 134-141). This is the full translation of the Korean article.
When Fortune 100 executives lose their jobs over spectacular errors of judgment or
behavior, it’s always their innate nature that leads them astray. Dynamic, forceful,
ambitious executives have no monopoly on blindness about their darker urges, but if
you want to achieve success under stress and manifest your goals, you must look inside our self and be honest about what you see. Leadership guru Tim Irwin dissects six large than- life executives who derailed and explains what you can learn from each of them and from all of them. His easy, readable, compassionate tone conceals the profundity of his insights, but he delivers his message.
This presentation offers definitions of National and Corporate Culture and shows where, when and why they are important in establishing successful international partnerships. The same principles around Corporate Cultural Differences apply in domestic JVs and M&As.
An estimated INR 4.5 Million* is lost purely on poor collaboration, meetings in a company. The cost
of delayed execution and customer, dissatisfaction is on top of the above.
Working from home and from remote locations inflame these inefficiencies. This is the most
common problem faced by the majority of companies as per our research. Our findings suggest over
35% of meeting time is wasted and unproductive. Some of the large companies have a process,
tools, and even training to address these inefficiencies. However, we found that it is not solving the
problem from the root and rather solving the symptoms. The key questions is: What is the Root
cause and what can be done to address it. Before I detail it out, let me ask you a question, do you
agree with me that each of us has a preferred style of thinking, learning, and interacting
Demotivators in intercultural companies (english version)Alexey Kuksenok
The presentation will be useful to those who is working with foreign colleagues, whose cultural roots can be with a certain degree of conditionality classified to the "western" or "eastern" cultures.This document describes the problem sources generated by the cross-cultural differences, as well as recommendations to improve the situation from the point of view of "eastern" culture bearers.
Gen Y; Millennials; Echo Boomers; the Trophy Generation; Net Y Not. Google “managing” any of those
terms and you’ll receive hundreds of thousands of hits. The literature positively explodes with deep
insight and pop psychology on how to deal with younger employees—professionals in their mid-20s to
early 30s.How do you recruit, hire,
manage and survive with younger, rising executives who may not speak your language or respect your
values? If the Millennials receive most of their validation from outside of their professional network,
what leverage does the leadership of your organization have to shape raw talent into valuable current
and future leaders?
summarization explanation.pdfLets look at an example to p.docxmattinsonjanel
summarization explanation.pdf
Let's look at an example to practice: “Business Advantages of Diversity in the Workplace” by Michael
D. Lee, MBA http://www.ethnoconnect.com/articles/9-business-advantages-of-diversity-in-the-work-
place
• I chose this article because you are a diverse group of students who will most likely work in
diverse environments. It is important to have a positive attitude towards this diversity among
your employees and coworkers.
• At 1.5 pages, this is a short article. Therefore, your summary will be short.
• Your summary should be approximately 2 paragraphs. (Each paragraph should have 5-6
sentences.)
• Your summary should include an OVERVIEW of the information, but should not get overly
detailed.
• Only provide detailed examples where necessary.
AFTER you have read the article, and determined what information you need in your summary, read
my summary on the next page.
Writing a Professional Summary
There are two reasons that we do professional summaries in this class. First and foremost, you will
likely need to summarize a meeting or article for your boss or your employees someday. Second,
you will need this skill for the introduction of your final exam persuasive essay.
So, how do you summarize effectively? You need to answer as many of the question words as
possible:
Who, What, Where, When, Why, and How
Let's look at those more carefully in the context of an article:
1. WHO wrote the article? Who is it about? Who is providing the information in the article?
Who is the target audience?
2. WHAT is the article about? What is the article telling you? What is the purpose of the
article?
3. WHERE was the research in the article done? Where is this article referring to?
4. WHEN was the article written? When was the research in the article done? When is it
referring to?
5. WHY is this article important? Why did the author write it?
6. HOW was the research in the article done? How does this affect you/your workplace?
These are some of the questions you will want to answer when writing your summary. You may
not be able to or need to answer all of these questions, but if this information is in the article, you
need to include it in your summary.
http://www.ethnoconnect.com/articles/9-business-advantages-of-diversity-in-the-work-place
http://www.ethnoconnect.com/articles/9-business-advantages-of-diversity-in-the-work-place
Summary of “Business Advantages of Diversity in the Workplace” by Michael D. Lee, MBA
Michael D. Lee, MBA, a professional speaker and diversity consultant, cites the U.S. Office of
Employment as saying that almost a third of workers in the U.S. labor force will be minorities by 2008.
This increase in minorities brings distinct advantages, but some companies overlook or don't quite
understand these benefits. Lee says, “Diversity needs to be seen as an integral part of the business plan,
essential to successful products and increased sales.”
For this reason, Lee de ...
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(3) what actions should we take to tackle the mistakes we may have from big data?
.
Read the attached Article The article is attached here). The .docxwilliel5
Read the attached Article: The article is attached here). The Foundation of Good Compliance & Governance. Compliance Week, 11(131), 46-49.
Write a summary analysis and discuss the element of risk and how Boeing sees the future in Compliance.
.
Read the attached article by Perry.Perry, R. W., & Quarantelli, .docxwilliel5
Read the attached article by Perry.
Perry, R. W., & Quarantelli, E. L. (eds.) (2005). What is a disaster? New answers to old questions. Bloomington, IN: Xlibris
and
Summarize the major concepts and discuss the implications for emergency management. The paper should be in APA stlye format
.
Read the assigned chapters 1 and 2 in the textbook (ATTACHED) an.docxwilliel5
Read the assigned chapters 1 and 2 in the textbook
(ATTACHED)
and respond to the assignment by selecting an idea from the reading, describing your thoughts and feelings about it. W
rite 3 pages of double-spaced
,
12 points Times New Roman not including title and reference page
.
Reference:
Yount, W. R. (2008).
The teaching ministry of the church
. Nashville, TN: B&H Academic.
.
Read the ArticlePost a comment in favor of the reading (in oth.docxwilliel5
Read the Article
Post a comment in favor of the reading (in other words, if the reading is suggesting that Architect's are disconnected? How do you suggest Architect's reengage?
Post a comment against the reading (are there times when Architects need to be less transparent?
.
Read the Articles of Confederation document by clicking on the lin.docxwilliel5
Read the Articles of Confederation document by clicking on the link below. After taking time to think about its contents and connection to English settlers demanding independence from Britain, discuss three (3) distinct ways that the Articles establish a new governmental identity compared to British rule.
Your response should be a minimum of 250 words. It should NOT include any quotations or internet material. If any part of your response is unoriginal, you will receive a zero.
The document will appear lengthy, especially if you ignore instructions and attempt to do this work on a cell phone! I recommend that you take your time and go through each of the articles individually, making note of its meaning. Once you review your notes, take more time to think about the task of explaining three (3) distinct ways that the articles establish a new governmental identity compared to British rule.
Transcript of Articles of Confederation (1777)
To all to whom these Presents shall come, we, the undersigned Delegates of the States affixed to our Names send greeting. Whereas the Delegates of the United States of America in Congress assembled did on the fifteenth day of November in the year of our Lord One Thousand Seven Hundred and Seventy seven, and in the Second Year of the Independence of America agree to certain articles of Confederation and perpetual Union between the States of Newhampshire, Massachusetts-bay, Rhodeisland and Providence Plantations, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, South Carolina, and Georgia in the Words following, viz. “Articles of Confederation and perpetual Union between the States of Newhampshire, Massachusetts-bay, Rhodeisland and Providence Plantations, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, South Carolina, and Georgia.
Article I. The Stile of this confederacy shall be, “The United States of America.”
Article II. Each state retains its sovereignty, freedom and independence, and every Power, Jurisdiction and right, which is not by this confederation expressly delegated to the United States, in Congress assembled.
Article III. The said states hereby severally enter into a firm league of friendship with each other, for their common defence, the security of their Liberties, and their mutual and general welfare, binding themselves to assist each other, against all force offered to, or attacks made upon them, or any of them, on account of religion, sovereignty, trade, or any other pretence whatever.
Article IV. The better to secure and perpetuate mutual friendship and intercourse among the people of the different states in this union, the free inhabitants of each of these states, paupers, vagabonds and fugitives from Justice excepted, shall be entitled to all privileges and immunities of free citizens in the several states; and the people of each state shall have free ingress and regress to and from any other st.
Read the articles attached and then write a response mini-essay of a.docxwilliel5
Read the articles attached and then write a response mini-essay of at least 200 to 300 words on the discussion topic identified below. Take a position and defend it. (Specify a thesis and support it very briefly with evidence)
The response essay should provide one example from the contemporary world to support your
Position. Ideally you have a source reference for your example. Refer to any material which is neither common knowledge nor personal experience. Essay should be typed using
APA style feature with a title page and list of references if any are used. References page if any used.
Article: (Attached)
Bruno Ramirez, “Montreal’s Italians and the Socioeconomy of Settlement: Some Historical Hypotheses,”
Urban History Review
10, no. 1 (June 1981): 39
‐
48.
Judith A. Nagata, “Adaptation of Greek Working Class Immigrants in the City of Toronto, Canada: A Situational Approach,”
International Migration Review
4, no. 1 (Autumn 1969): 44
‐
70.
Topic:
1.Immigrant settlement patterns
The Greek and Italian immigrants differed regarding their cultural patterns and practices, and yet there are strong similarities in their adaptation to Canadian cities. Select one of those similarities and describe it. What is it that you think is the source of this similarity? How might it be a product of urban existence as immigrants?
.
Read the Article Whitley, J. (2007). PCAOB Proposes Audit Sta.docxwilliel5
Read the Article: Whitley, J. (2007). PCAOB Proposes Audit Standards. Internal Auditor, 64(1), 15. (The article is attached)
Write a summary analysis and discuss the standards formation. In your opinion are we creating too many standards or are they needed.
.
Read the article titled The Perils and Pitfalls of Leading Change.docxwilliel5
Read the article titled
“The Perils and Pitfalls of Leading Change”
. Next, analyze the change that was implemented by Daniel Oliveira. Synthesize the change based on Kotter’s eight (8) steps for leading change. Determine if Oliveira followed the Kotter model. Select one (1) of the steps to assess and determine if Oliveira accomplished this step. Why was this an important step? Comment on how following the model may have made his change successful.
.
Read the article from HRSA Cultural Competence Works”Choose .docxwilliel5
Read the article from HRSA: “
Cultural Competence Works
”
Choose one of the programs described in the article (beginning on page 42) and explain its success at meeting cultural competence in a 2 page paper.
Introduction
Describe the program you chose.
Explain how the program has incorporated each of the eight elements of cultural competence as explained by HRSA (beginning at page 11).
Conclusion
References
Put your project in a Word 97-2003 document.
.
Read the article linked below (by Sandoval et al. As published in Th.docxwilliel5
Read the article linked below (by Sandoval et al. As published in The New York Times) and address all of the prompts below . Your response must me (350 -450 words without the work cited)
1)Summarize the article. Identify the central argument (s) and the evidence used to support it / them.
2) Identify how this issue relates to what you have learned from the course textbook. Be specific, citing a relevant passage from Unit 1 (ch. 1-6) and page from the book using MLA in-text citation format.
3) Summarize and evaluate the conclusion. Is it logically consistent or inconsistent with the evidence provided in the article? Is it consistent with what you learned in the textbook?
4)What have other scholars said about the issue? How are their findings consistent / inconsistent with those in the article?
5) Overall, what are your thoughts about the central argument, evidence, and conclusion presented and why?
The best responses will support all key arguments, facts, assertions and claims with research in both posts.
You must identify all additional sources with both MLA in-text (parenthetical) citations and references (in a Works Cited section at the end of your posting).
The minimum writing requirement must be met and exceeded using your own words (do not include cited information in your word count).
Don't forget to include your word count!
Article
Contested, Heated Culture Wars ’Mark Ultraconservative Texas Session
This was the session that pushed Texas further to the right, at a time when it seemed least likely to do so - as the state becomes younger, less white and less Republican.
One of the most conservative Texas legislative sessions ended this week, with bills that had died in previous sessions for being too extreme now viewed as middle-of-the-road in the post-Trump era.
One of the most conservative Texas legislative sessions ended this week, with bills that had died in previous sessions for being too extreme now viewed as middle-of-the-road in the post-Trump era.Credit ... Matthew Busch for The New York Times
By Edgar Sandoval, David Montgomery and Manny Fernandez
June 1, 2021
AUSTIN, Texas - It was a literal exit strategy: Texas Democrats staged a last-minute walkout on Sunday to kill an elections bill that would have restricted statewide voting. The quorum-breaking move - a decades-old maneuver favored by Democratic lawmakers - worked, in dramatic fashion.
But by Tuesday, the reality of their short-lived triumph had settled in. The bill was very much still alive, with the Republican governor vowing to call lawmakers back to Austin for a special session to revive and pass the measure. It was a top legislative priority for the Republican Party, and would have been the final achievement in the ultraconservative session that concluded on Monday.
On Tuesday, Democrats staggered out of the session that included passage of a number of other aggressive measures, .
Read the article from The Economist magazine entitled Facebook.docxwilliel5
Read the article from The Economist magazine entitled “Facebook: Imperial Ambitions.”
First Page: Write a list of tactics that Facebook uses to create value for its customers. For each tactic, discuss if that tactic is easy or difficult for other firms to copy.
2. Write an essay identifying Facebook’s top two strategies for capturing value over a long period of time. The essay should be typed on a single page (double spaced, at least 1 inch margins, and 12 point type). Since this is an essay, write in sentences and paragraphs. Do not use bullet lists or outlines. DO NOT WRITE MORE THAT ONE PAGE.
Facebook: Imperial ambitions
Mark Zuckerberg prepares to fight for dominance of the next era of computing
Print edition | Leaders
Apr 9th 2016
NOT since the era of imperial Rome has the “thumbs-up” sign been such a potent and public symbol of power. A mere 12 years after it was founded, Facebook is a great empire with a vast population, immense wealth, a charismatic leader, and mind-boggling reach and influence. The world’s largest social network has 1.6 billion users, a billion of whom use it every day for an average of over 20 minutes each. In the Western world, Facebook accounts for the largest share of the most popular activity (social networking) on the most widely used computing devices (smartphones); its various apps account for 30% of mobile internet use by Americans. And it is the sixth-most-valuable public company on Earth, worth some $325 billion.
Even so, Mark Zuckerberg, Facebook’s 31-year-old founder and chief executive, has even greater ambitions (see article). He has plans to connect the digitally unconnected in poor countries by beaming internet signals from solar-powered drones, and is making big bets on artificial intelligence (AI), “chatbots” and virtual reality (VR). This bid for dominance will bring him into increasing conflict with the other great empires of the technology world, and Google in particular. The ensuing battle will shape the digital future for everyone.
Empires built on data
Facebook has prospered by building compelling services that attract large audiences, whose attention can then be sold to advertisers. The same is true of Google. The two play different roles in their users’ lives: Google has masses of data about the world, whereas Facebook knows about you and your friends; you go to Google to get things done, but turn to Facebook when you have time to kill. Yet their positions of dominance and their strategies are becoming remarkably similar. Unparalleled troves of data make both firms difficult to challenge and immensely profitable, giving them the wealth to make bold bets and to deal with potential competitors by buying them. And both firms crave more users and more data—which, for all the do-gooding rhetoric, explains why they are both so interested in extending internet access in the developing world, using drones or, in Google’s case, giant balloons.
The task is to harness data to offer new ser.
Read the article attached and answer the following questions.W.docxwilliel5
Read the article attached and answer the following questions.
What change management strategies has Paul Otellini used to help introduce the various changes at Intel? Discuss evidence that some employees are resisting these changes? What, if anything, can Otellini do to minimize this resistance?
Paper needs to be 2 pages in length with 1 other reference. APA citations.
.
Read the article by Bigley and Roberts (2001). They identify four st.docxwilliel5
Read the article by Bigley and Roberts (2001). They identify four structural mechanisms of the ICS that lead to reliability in volatile environments. Describe each of these mechanisms. Based on your specific knowledge from reading about Hurricane Katrina, analyze one of these mechanisms and describe if it was successfully employed, failed, or was not implemented?
.
Read the article Get Ready for Digital Business With the Digital B.docxwilliel5
Read the article Get Ready for Digital Business With the Digital Business Development Path located on Isidore. Write a paper (maximum of three single spaced pages) that provides your perspective on the journey to becoming a digital business. What are some of the key factors that organizations must consider when determining their evolution from their current state to digital business models? What challenges and opportunities might exist for businesses as they start to consider such an evolution? Select a reasonably well-known business and provide your view as to what stage of the digital business development path the organization is at currently and what future state might be most appropriate for the business. What specific challenges might exist as this organization evolves? What evidence exists to support your view as to the organization’s current state and required future state? As appropriate, you may need to rely on additional research from the web or other sources,
PAAS 357: Chinese Cinema from Text to Screen Winter 2018
Film Title: ___________________________________ Film Critique Rubric
Criterion Level: Limited (1) Level: Developing (2) Level: Proficient (3) Level: Exceptional (4)
Knowledge of
Texts/Films
Score:____/4
• Facts/details/examples are limited or
unclear
• Essential components of texts/ films
are not addressed
• Lack of awareness or comprehension
of context of material being
discussed (i.e. when, where
produced)
• Some facts/details/examples
are included
• Some essential components of
texts/films are addressed
• Demonstrates general
understanding of context of
material
• Does not meet length
requirement
• Many facts/details/examples
are included
• Most essential components of
one text/film are addressed
• Demonstrates clear
understanding of context of
material
• Meets 3-page length
requirement
• Wealth of detail
• Most essential components of
text/film addressed
• Makes connections beyond
immediate context of material to
other contexts
• Refers to at least one specific
scene or passage in the text/film
Argument and
Analysis
Score:____/4
• Argument/question unstated or
unclear
• Little or no attempt to analyze or
draw conclusions; extensive
summary of material
• Limited, if any, connection to topics
discussed in class
• Argument/question stated but
not developed subsequently
• Analysis/conclusions are
present but vague or
unelaborated; some summary
• Evident but limited attempts to
connect to topics discussed in
class
• Argument/question stated and
developed in limited manner
• Analysis/conclusions clear but
derivative/unoriginal; little
summary
• Sustained connections to
topics discussed in class
• Argument/question addresses
crucial issues in broad, creative,
de.
Read the article How Indra Nooyi Turned Design Thinking Int.docxwilliel5
Read the article "
How Indra Nooyi Turned Design Thinking Into Strategy
."
Remember to look for the .pdf icon to print the article!
Watch the video "
Nooyi: You Can 'Have It All' With Support, Sacrifices.
"
Develop an American-Indian cultural profile via a 10- to 12-slide presentation (utilizing the presentation tool of your choice). Include narrative giving generalized country profiles based on a synthesis of research, primarily from Hofstede as well as numerous other sources. This profile illustrates how to synthesize information and gain a sense of the character of a society from which implications may be drawn about how to manage more effectively in that society.
The 10- to 12-slide presentation should also include the answers to the following questions:
What is the PDI (power distance index) for India compared to America? The difference between the two PDIs indicates what information for global managers?
What were the factors that shaped Indra Nooyi as a leader?
If PepsiCo were headquartered in India, how might Nooyi lead her employees in India based on the PDI of this country in comparison to America?
What leadership style is being used by Nooyi at PepsiCo? Highlight the mix of various leadership styles found in Nooyi, such as that of servant leadership, ethical leadership, socialized charismatic leadership, and authentic leadership.
Your presentation should include a minimum of three properly cited references. For questions on APA style, go to
OCLS APA Writing Style Guides
.
Your presentation is due by the end of the workshop.
.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Read the article by Lee (2008) entitled Actions Speak Loudly (.docx
1. Read the article by Lee (2008) entitled Actions Speak Loudly
(click title to access
pdf).
Watch the TED Talk by Amy Cuddy.
https://www.youtube.com/watch?v=Ks-_Mh1QhMc
Using the knowledge gained by reading the article and by
watching Amy Cuddy's
TED Talk, please respond to the following:
What is the value of nonverbal communication?
Explain an experience in your life in which nonverbal
communication either helped
or hindered your communication.
Please use evidence (quotes, examples, etc.) from the article
AND the video to
support your ideas. I need to see evidence of your
comprehension of the article and
the video.
beyond words
Nonverbal communica-
tion includes day-to-day
choices, habits, hunches,
expectations and biases.
2. Actions
speak loudly
Leaders may talk about corporate values and goals, but
it's often their nonverbal communication—their everyday
attitudes, behaviors and decisions—that gets heard
by Thomas J. Lee
F'rom our first days oflife, we use nonverbalcom m iinication
todemand change. Wecry. We waii. We flaii
our arms and legs. Eventualiy,
we get our way. Someone comes
along with a fresh diaper.
Dry and comfortable once
again, we learn an important
lesson long before we ever
talk: We can speak just fine
without words.
The lesson sticks with us.
Through adolescence and into
adulthood, we communicate
many of our needs and wants
nonverbaJly. From smiling at
the cute classmate in algebra to
driving a flashy red sports car,
we implicitly proclaim our
interests, values and identity.
That's equally true for man-
agers in the workplace. And it is
especially true in management
cultures that hoard information,
3. or tiptoe around the iruth, or
rely on euphemisms to blunt
accountability, or nurture a cul-
ture of extreme deference and
politeness. The more employees
must read between the lines for
real me.ssages and their true
intent, the more nonverbal
communication will establish or
clarify strategic priorities and
cultural norms.
But here's the rub: Most
people have only a superficial
appreciation of nonverbal com-
munication. They rypically
think of it merely as body Ian-
2 4 Communication World • July-August 2008
guage, facial expression and
vocal intonation. They cite
examples such as poor posrure,
idle fidgeting or shifting eyes.
Translated, that is evidence of
laziness, anxiety or dishonesty.
"Just look at your president,"
a European friend remarked to
me, an American, in 2007. "The
way he walks, with his arms
wide at his side. It always looks
as if he is spoiling for a fight."
Like beauty, such judgments
are in rhe eye of the beholder.
4. Still, those kinds of clues are
the least of nonverbal commu-
nication. Body language, facial
expression and vocal intonation
can send plain messages, true.
But they pale in the workplace
against larger actions that speak
www.idbc com/cw
Unless you back up
your statements with
genuine action, don't
be surprised if your
employees can see
through the mask
of propriety.
100 decibels louder than any
words possibly can.
Over the course of 15 years,
my colleagues and I have con-
ducted dozens of focus groups
with hundreds of empioyees,
both managerial and non-
managerial alike, hi all these
sessions, participants rarely
5. referred to body language, facial
expression or vocal intonation
(though we have heard more
than a few complaints of tem-
peramental managers and care-
less workers).
In contnist, m;iny have cited
larger attitudes, behaviors and
decisions that they interpret as
signals of inclusion or exclusion,
engagement or disengagement,
appreciation or scorn, an open
w w w. i a b c. c o m/c w Communication World • July-August
2008 2 5
beyond words
about the author
Thomas J. Lee is an independent
consultant in leadership commu-
nication. He is president and
owner of Arceil Leadership in
Vernon Hills, Illinois.
mind or a closed mind, strategic
or nonstrategic priorities, arro-
gance or humility, and personal
or business focus.
So Its clear that attitudes,
6. behaviors and decisions are pow-
erful communication. On fur-
ther analysis, it is also clear that
they are usually unintended and
unmanaged. Neither corporate
leaders nor their communication
advisers typically plan for non-
verbal communication. That's a
huge missed opportunity.
What exactly do these atti-
tudes, behaviors and decisions
consist of? For better or worse,
they are day-to-day choices,
habits, hunches, expectations
and biases, especially on the part
of managers—^things like setting
a tight new deadline or tougher
quality threshold, leaving early
after draping a sweater on the
chair, neglecting to return a
voice mail message, taking a
summer intern to lunch,
approving a substandard piece
of work, flying coach instead of
first class, firing a supervisor
who is abtisive to women—or,
all too common, retreating
from an important question
Spoiling for a fight? That's what
George W. Bush's stance commu-
nicated t o one European.
about the proverbial 800-pound
gorilla in the room.
7. Reinforcing the vision
Implicit, nonverbal communiai-
tion is especially powerful, and
especially unfortunate when it
Powerful presence: Management by wandering around
in a business world that seems to have an acronym
or abbreviation for everything, the initials MBWA—
Management by Wandering Around—are familiar
shorthand for a manager's physical presence
and accessibility, a powerful form of nonverbal
communication.
Of course, the conversations that ensue are verbal.
But a manager's presence and accessibility alone
count a great deal as nonverbal communication.
The point of MBWA is to close the gap between
management and employees. Instead of merely
claiming to have an open-door policy, managers get
out of their offices and into the company's sphere of
operations—the factory floor, an accounting office,
a retail store or what have you. There, they hope
to see for themselves what's going on.
Most people and even some textbooks err in
defining MBWA as Management by Walking Around.
Actually, the term is Management by Wandering
Around. The difference is crucial.
Managers who briskly walk through on their way
to a meeting—instead of leisurely wandering
around—never realize the potential value of MBWA.
The idea is to linger in hope of spur-of-the-moment
8. observations and conversations. When managers
speed-walk through, they defeat the purpose. Their
presence is what counts-
— T.J.L
conflicts with written norms
such as a values statement, a pro-
duction quota or standard, a job
description, a corporate vision,
or an ethics code. In the fece of
such conflict, the impact of
implicit, nonverbal communica-
tion and explicit, verbal cotnmu-
nication (that is, the written
norm) is never equal. The two
are nevet even dose to equal.
One of them—^the same one—
will always trump the other
The more visible and stark
the image, the better the com-
munication. For a conceptual
benchmark, imagine a Fortune
500 chief executive choosing to
lunch spontaneously in the cafe-
teria with employees he has
never met. In your minds eye,
notice him asking for their per-
spective on street-level obstacles
to strategic execution, and then
watch as he begins taking notes
on the back of an old envelope.
(Of course, the conversation is
verbal communiaition. But it is
the nonverbal decision to lunch
9. with ground-level employees
that reiiily packs the- wallop.)
1 hats powerful stuff, indeed.
Now let's take a look at real-
world examples of implicit,
nonverbal communication that
go way beyond body language,
facial expression and vocal
intonation.
Leadership behaviors. Several
years ago, I accompanied the
site leader of a vast jet-fighter
manufacturing plant on a tour
of the faciliry in Marietta,
Georgia. 1 he newest jet fighters
in the Western arsenal, the
F/A-22 Raptor, were just rolling
off the assembly line. For more
than an hour, we drove around
the base. Twice we drove onto a
tarmac where new Raptors were
26 Lommunication l/Vor/d» July-August 2008
www.iabc.com/cw
parked. Their jet engines are so
incredibly powerRil, they can
suck in small debris from a
distance. Because of that, it's
important to keep the tarmac
push-broom clean. Otherwise,
gravel and debris can wreck
10. tlif engines.
Ever since the Raptors went
into production, the company
had campaigned hard against
debris. As we stopped at the
guard post before driving onco
the tarmac, tbe site leader got
out of the air, bent down by
eacb wheel, and carefully
inspected each tire's tread for
gravel and debris. Iben he gor
back behind the wbeel, rolled
forward 18 inches, got out once
more, and did it again.
Keep in mind his alternatives:
1 le could have directed an aide
ill the backseat to inspect tbe
lires. He could have walked
around the car and given only a
cursory glance at the tires. He
could have neglected to do any-
thing and just sped abead.
Instead, he took time to inspect
the tires very thoroughly. That
was not by happenstance. He
knew chat others were watching
him, and he knew that this was
an opportunity to send a power-
Ril, implicit message reinforcing
the verbal norm against debris.
Visibility. A worker in a
South Carolina flictory told us
she didnt even know what the
11. former plant manager looked
like. She had never seen him, for
he stayed in his office al! day.
But the new manager was a
breatb of fresh air, she said, "l^st
weekend be stopped in with his
wife on their way home from
dinner, He introduced her to all
of us. It was re;il refreshing."
That requires an outgoing
personality and an affinity for
people, of course. Unfortun-
ately, many managers won their
last promotion because of tech-
nical competencies, not people
skills.
Policy decisions. The greai
economist Milton Friedman
famously proclaimed that the
only responsibiiity of business
is to maximize its profits. Aaron
Feuerstein disagreed. After a
1995 fire destroyed bis Massa
chusetts textile mill, he speni
his own money to keep 3,000
workers on the payroll while
the factory was rebuilt. The
decision cost him US$25 mil-
lion but earned him a reputa-
tion as a man who truly cared
about people.
Many companies proclaim
12. that employees are their great-
est asset. In an era of ofFshoring
and downsizing, few believe
the spin. Feuerstein stunned
everyone by demonstrating
that he was serious. He had
the courage of his convictions,
and it showed.
Personnel choices. Wbo is
hired and who is promoted send
unmistakable signals through-
out an organization. When a
manager with a track record of
safety violations or demeaning
behavior takes a step up the
ladder, everyone else can fairly
conclude that .safety and diver-
sity are actually not all that
imjîortant—and that people are
not, after all, the company's
most important asset.
The venerable Jack Welch
used to draw a two-by-two
matrix to identify managers
whose business results were or
weren't satisfactory and whose
behavior was or wasn't congru-
ent with General Electric's val-
tt
After a fire destroyed his Massachusetts textile
mill in 1995, Aaron Feuerstein spent his own money
to keep 3,ooo workers on the payroll.
13. ues. The winners who excelled
at both were in line for promo-
tion. I he losers who tailed at
both were out rhe door. The real
test for GE, Welch declared, lay
in how it treated the other two
categories. In the end, if values
rTiatter, he said managers must
behave congruently, regardless
of their business results.
Use of time. O n my first
visit to the headquarters of
Chick-fil-A, a privately held
and unabashedly Christian
company, a well-dressed gentle-
man approached me in the
lobby. "Who do we have here?"
he asked cheerily, and then he
introduced himself as Dan
Cathy, the company's president
;uid chief operating officer. After
it became clear 1 was 40 minutes
early for a 9 a.m. appointment,
he invired me to the company's
morning devotional down rhe
hall. While some may quarrel
The impact
of implicit, nonverbal
communication and
explicit, verbal
14. communication (that
is, the written norm)
is never equal. One of
them—the same one-
will always trump
the other.
www.iabc.com/cw Communication World • July-August 2008 2
7
beyond words
We're all familiar
with managers who
pride themselves on
having an open door.
But how many pride
themselves on keeping
an open mind when
an employee offers a
process-improvement
15. suggestion?
with mixing business and reli-
gion, Cathy viewed his role as
deliberately spending time—his
scarcest resource—to reinforce
the Companys values.
Presence and accessibility.
You can think of presence and
accessibility in four ways: phys-
ical, social, intellectual and
emotional. Each has its diffi-
culties. We're all familiar with
managers who pride themselves
on having an open door. But
how many announce their
availability for impromptu
collaboration with hourly
employees? More important,
how many pride themselves on
keeping an open mind when
an employee offers a process-
improvement suggestion?
More common, I fear, are
managers like those I met at a
factory in Tennessee, who made
clear they resented the inter-
ruption and viewed employee
suggestions as meddling. Far
from implementing any process
improvements suggested by
hourly workers, these managers
ignored them all. Something
16. tells me theyre still wondering
why employees are so cynical.
None of this is to say that
words do not matter. Far from
it. Words matter greatly.
Indeed, many of these atti-
tudes, behaviors and decisions
reveal themselves in the pres-
ence of words. But the words
count only to the extent that
people regard them as true and
real. For that, they look around
them, and they take notice.
At days end, people may or
may not hear what you say. But
they will always see what you
do, and seeing is believing. •
28 Lornmunication July-August 2008