This document provides a summary of Ravinder Daggu's work experience and qualifications. It outlines his 7+ years of experience in manual and automated testing, expertise in test case creation and execution, and involvement in all phases of the software development life cycle using various testing techniques. It also lists the tools he has experience with, including Quality Center, JIRA, SQL, and accessibility tools like JAWS and Zoomtext. His experience includes roles as a senior consultant and senior software test engineer working with clients in industries such as IT, eCommerce, and government.

1. Ravinder Daggu
E-mail: ravi.york@gmail.com Phone No: 7323518740
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SUMMARY:
 Having7+ Years of Experience inManual,andProductinIT Industry.
 Expertise increatingTestScenarios,TestCasesand executingtestcasesusingthe QC
 Workedinall the phasesof Software TestingLife Cycle usingvarioustestingtechniquesand
methodologies.
 Strongknowledge of Software DevelopmentLife Cycle (SDLC) includingrequirementanalysis
and testing.
 InvolvedinSystem, Functional,RegressionTestingandall otherTestmethods.
 WorkedwithDefectreportingtoolslikeQualityCenterandJIRA.
 Maintainedandupdatedregressiontestsuitesaccordingtothe changesinthe functionality
 ExcellentunderstandingandExperience incomplete Software TestingLife cycle (STLC).
 ExperiencedinAccessibilityTesting
 Experience workingwithAccessibilityToolsformajorbrowsers - Firefox,IE,Chrome and
Safari
 Expertlevel usingshortcutsandkeystrokes
 Experience/ExpertisewithJAWS,NVDA,Zoomtext,
 Define webaccessibilitytestscenariosandtestconditions
 Developdetailedwebaccessibilitytestplansbasedonthe 508 compliance guide lines
 Bug reporting,useddifferenttoolslike HPQC,JIRA
 ExecutedSQLQueriesfortestingintegrityof dataindatabase (Backend Testing).
 Communicatedwithothertestteams,developers,managementandclientsinresolvingthe
issuesrelatedtotesting.
 Good intakingthe ownership,manage andtake responsibilityuntil the problemresolved
 ExperiencedinBackendTestingwithSQLstatements.
 Havinggood knowledge inIBMWebSphere ApplicationServer.
 Workedon applicationserverindifferentenvironments.
 Documentingcustomerprobleminformation,recommendations,andresolutionutilizing
specificcall trackingtools/methodology.
 Good intakingthe ownership,manage andtake responsibilityuntil the problemresolved
 Havingexcellentproblemsolvingskillswithastrongtechnical andgoodinterpersonal skills.
TOOLS
Testingtools: Manual,Test Drive,Winrunner,QTP,SAPTAO
Bug Tracking: TestDirector,Track+, QC (10),Jira
Data Base: SQL, Oracle,DB2
OperatingSystems: Windows7,XP,UNIX,Ubuntu,Linux
Others: Neoload,Browsercam, Jaws,Dragon,RPT(IBM),RQM,RTC, Load Runner,Jaws,
Dragon, Zoomtext

2. PROFESSIONAL EXPERIENCE
Project : HCL Technologies,New Jersy
Role : SeniorConsultant(Feb'14toNov'15)
Sonystyle isbasicallyanecommerce applicationdevelopedtomeetthe growingbusinessneedsof
the organizationinNorthAmericawhere customerscansurf the applicationandpurchase various
range of the productsrangingfrom the latestrelease of the productsintothe markettorefurbished
products.To improve itsonline merchandisingefforts,Sonywantedtoleverageitsdirectweb
channel-somethingthe companyconsiderscritical toitslong-termstrategicsuccess
Responsibilities:
 Customerexceptionrequestanalysisandcreatingandsupporting andPerformedtestcase
executionintestingphase inefficientmanner
 Preparingthe testcasesand review the testcases
 Preparingthe inputandtestdata for requiredcriteria
 Workedinboth systemtestingandregressiontestingreview of projectdeliverables
 Raisedthe defectsandpreparingdefectslogandexecute the defectsonce the code isfixed
inQC.
 WorkedwithAccessibilityTesting
 Followedthe WCAGguide lines.
 WorkedwithJaws,Zoomtextand Fuji
 Developedbugreportaftermanual testing,bugs encounteredduringtestingandsentto
developerbytakingsnapshotof it.
 Executedthe testscriptsbasedonthe 508 accessibilityguide lines
 CreatingSOCand change requestsforproductionenvironment.
 Experience of handlingverycritical situation'sin application
 Attendingcallsandsolvingthe problemwithpriorityorseverity.
 AttendingDaily/weeklycallsandinvolvingintechnical discussionthe Devteams
Client:- IBM (Clinical Reference Liabrary),Boston
Role:- Sr. Software Testengineer(May'11 toFeb'14)
The IBM Clinical Reference Library(CRL) applicationhelpscompaniesdefine andmanage clinical trial
metadata,match existingtrial datato CRL contentandgenerate new studycollectioninstruments
basedon loadedstandards.Definesastandardstructure forhumanclinical trial (study) data
tabulationsthatare to be submittedaspart of a productapplicationtoa regulatoryauthority.
Responsibilities:
 InvolvedinproducttestingforIBMISL projects
 Prepared,updatedandexecutedtestcases usingQC& RQM .
 Activelyinvolvedinthe buildinstallationbyusingWAS,Linux &AIXmachines.
 Extensivelyperformedmanual &Automationtestingtoensure the qualityof the software.
 Activelyinvolvedinperformingregressionand SITtesting&Test data
 InvolvedinBugTrackingand reportingthe bugstothe developers.
 InvolvedinTestdesigndocumentsbasedonthe requirementspecifications.
 PreparingTestcasesbasedonsystemrequirements&use case documents.
 Preparingthe presentationsregardingourprocessandpresentedittoclient,testcase
reportfor eachrelease.
 GatheredTestresultsof variousmodulesandsentdailystatusreportstoonsite

3.  Co-ordinate,attendthe dailymeetingsatOffshore totrackthe status
 Done extensive testingbyexecutingSQLqueriestoensure the dataisloadedcorrectly.
Client:- Hertz,US
Role:- Software Testengineer(Oct'11to Apr'11)
Hertz Corporationisthe largestcar rental brandin the worldwithapproximately 3500 locationsin
US and 7500 worldwide.Hertzhasitspresence inaround140 countriesinthe world.It hasIRAC
(InternetRent-a-Car) withfeatureslike carreservation,view/Modify/Cancel areservation,italsohas
differentsiteslike HERC(HertzEquipmentRental CarService),Advantage,Bespoke,HTV (Hertz
Truck and Van) etc.,for cheapcar rental and othertype of servicesthatare offeredtocustomers.
Responsibilities:
 Derivedthe testconditionsfromthe requirementsandwrote testcases.
 InvolvedinTestScriptReview,andExecutionof TestScripts.
 ConductedRegressionTestingoneachnew build,identifiedsoftwareerrorsandInteracted
withdeveloperstoresolve issuesforeveryMonthlyrelease inQTP.
 PerformedSystemLevel test,Regression test,Sanitytest,Integrationtest.
 PerformedPositiveandNegativetesting.
 Regressiontestingisimplementedatvariousphasesof the developmentandtestcycles.
 Workedon metricslike effortreport,defectreport,environmenttracker
 Log defectsinJIRA andfollowthe defectlifecycle
Client:- Shubert,US
Role:- Software TestEngineer(Apr'10toSep'10)
Shubertstyle isbasicallyanecommerce applicationdevelopedtomeetthe growingbusinessneeds
of the organizationinNorthAmerica where customerscansurf the applicationandpurchase various
range of the productsrangingfrom the latestrelease of the productsintothe markettorefurbished
products.To improve itsonline merchandisingefforts,Sonywantedtoleverageitsdirectweb
channel-somethingthe companyconsiderscritical toitslong-termstrategicsuccess.
Responsibilities:
 Preparedthe inputandtestdata for requiredcriteria
 Workedinboth systemtestingandregressiontestingreview of projectdeliverables
 Raisedthe defectsandpreparingdefectslogandexecute the defectsonce the code isfixed
inQC.
 Done testingbyusingToad throughSQL queriestoensure the dataisloaded& updated
correctly
 CreatingSOCand change requestsforproductionenvironment.
 Experience of handlingverycritical situation'sinapplication
 Attendingcallsandsolvingthe problemwithpriorityorseverity.
Client:- AuditCommission,UK
Role:- TestAnalyst(Jun'07to Dec'09)
The AuditCommissionisanIndependentbodyresponsible forensuringthatpublicmoneyisspent
economically,efficientlyandeffectivelytoachieve highqualitylocal servicesforthe publicwithhigh
qualityandvalue formoney.ThisworkcoversLocal Government,Health,Housing,Community
Safety, Fire andRescue services.

4. Responsibilities:
 Developedtestscriptsbaseduponspecificationsprovidedbyinternal andexternal
developers
 Implementedandtestedall new software technologiesbefore goingtoorganization.
 Evaluate project/businessrequirements,recommendingappropriatetypes,breadthand
depthof testing,toensure bestavailableexecutionisundertaken
 Employestablishedtestprocessesandfollow standardprocedures
 Executedthe Manual testcasesand verifiedactual resultswiththe expectedresultsbyusing
TestDrive as well.
 Raisedthe faultsusingTrack+
 InvolvedinDevelopmentof testplansforfront-endpagesdependingonthe Specifications
of the application.
Education:
AdvancedDiplomainComputerApplications2007 (UK)
BachelorsinCommerce,1999 – 2002, Universityof Kakatiya,India.