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Rapid	
  Team	
  Alignment	
  Assessment	
  
                                    	
  
      To	
  conduct	
  a	
  rapid	
  team	
  alignment	
  assessment,	
  please	
  read	
  the	
  following	
  and	
  answer	
  
      the	
  questions.	
  
      	
  
      Imagine	
  that	
  you	
  are	
  a	
  team	
  leader	
  and	
  that	
  you	
  want	
  to	
  assess	
  the	
  performance	
  of	
  your	
  
      team.	
  How	
  do	
  you	
  know	
  they	
  are	
  aligned?	
  Your’s	
  may	
  be	
  an	
  enterprise	
  team,	
  a	
  business	
  team	
  
      or	
  a	
  function	
  team.	
  It	
  might	
  be	
  in	
  a	
  small,	
  large,	
  for	
  profit	
  or	
  not-­‐for-­‐profit	
  organization.	
  	
  
      	
  
      In	
  this	
  document	
  there	
  are	
  some	
  revealing	
  assessment	
  questions.	
  These	
  questions	
  will	
  allow	
  
      you	
  to	
  conduct	
  a	
  mini-­‐assessment	
  of	
  your	
  team	
  –	
  and	
  enable	
  you	
  to	
  go	
  back	
  and	
  explain	
  a	
  
      way	
  forward.	
  They	
  will	
  help	
  to	
  reveal	
  the	
  highest	
  leverage	
  issues	
  for	
  your	
  team	
  and	
  business.	
  
      	
  
      These	
  questions	
  are	
  based	
  on	
  a	
  leadership	
  philosophy	
  called	
  context	
  building.	
  A	
  
      context	
  is	
  a	
  set	
  of	
  key	
  conditions	
  that	
  determine	
  the	
  ways-­‐of-­‐thinking	
  and	
  acting,	
  
      relationships,	
  activities	
  and	
  results	
  that	
  are	
  sustainable.	
  Your	
  context	
  is	
  the	
  box	
  in	
  
      which	
  you	
  operate.	
  Context	
  building	
  is	
  about	
  create	
  those	
  key	
  conditions	
  that	
  make	
  success	
  
      inevitable.	
  	
  
      	
  
      	
  
	
  
Key	
  Definitions:	
  
      	
  
      	
  
      	
  
      A	
  context	
  is	
  a	
  set	
  of	
  key	
  conditions	
  that	
  determine	
  the	
  results	
  that	
  are	
  sustainable	
  or	
  not.	
  These	
  
      key	
  conditions	
  are	
  the	
  box	
  in	
  which	
  you	
  and	
  your	
  team	
  play.	
  
      	
  
      Alignment	
  is	
  when	
  the	
  key	
  conditions	
  in	
  a	
  context	
  work	
  together	
  to	
  make	
  success	
  inevitable.	
  It	
  is	
  
      an	
  optimal	
  state	
  in	
  which	
  there	
  are	
  no	
  constraints.	
  
      	
  
      A	
  leader	
  is	
  someone	
  who	
  is	
  accountable	
  for	
  creating	
  those	
  key	
  conditions	
  that	
  will	
  make	
  success	
  
      inevitable	
  for	
  a	
  team.	
  Effective	
  leaders	
  create	
  alignment.	
  They	
  build	
  effective	
  contexts.	
  
      	
  
      A	
  primary	
  constraint	
  (*)	
  is	
  the	
  one	
  key	
  condition	
  in	
  a	
  context	
  that	
  most	
  limits	
  sustainable	
  
      performance.	
  Resolving	
  primary	
  constraints	
  yields	
  the	
  highest	
  possible	
  return	
  on	
  investment	
  and	
  
      is	
  the	
  fastest	
  path	
  to	
  evolution.	
  One	
  of	
  the	
  goals	
  of	
  these	
  questions	
  is	
  to	
  help	
  identify	
  the	
  primary	
  
      constraints	
  in	
  your	
  team	
  and	
  business.	
  
      	
  
      A	
  business	
  is	
  a	
  system-­‐of-­‐workflows	
  designed	
  to	
  develop,	
  sell	
  and	
  deliver	
  products	
  and	
  services	
  
      to	
  customers	
  with	
  the	
  help	
  of	
  partners	
  in	
  order	
  to	
  create	
  competitive	
  advantage.	
  
      	
  


                                                                                                                                                                  1	
  
                                                      ©	
  2012	
  Growth	
  River	
  LLC,	
  All	
  Rights	
  Reserved.	
  

      	
  
 
	
  
Part	
  I:	
  	
   Identify	
  the	
  Constraints	
  to	
  Your	
  Team’s	
  Effectiveness	
  	
  
                   and	
  Your	
  Businesses’	
  
       	
  
       	
  
              We	
  have	
  found	
  that	
  if	
  four	
  key	
  conditions	
  are	
  optimized	
  (1-­‐4),	
  then	
  a	
  highly	
  effective	
  team	
  is	
  
              inevitable.	
  At	
  any	
  given	
  time,	
  one	
  of	
  these	
  four	
  key	
  conditions	
  will	
  be	
  sub-­‐optimal.	
  This	
  one	
  
              sub-­‐optimal	
  condition	
  is	
  the	
  current	
  primary	
  constraint	
  to	
  a	
  team	
  reaching	
  a	
  higher	
  level	
  of	
  
              performance.	
  
              	
  
              	
  
              	
  
              	
  
The	
  Four	
  Key	
  Conditions	
  for	
  Team	
  Effectiveness	
  
                                                           	
  




                                                                                                                                                                        	
  
              	
  




                                                                                                                                                                2	
  
                                                       ©	
  2012	
  Growth	
  River	
  LLC,	
  All	
  Rights	
  Reserved.	
  

       	
  
 
                    	
  
                    	
  
                                	
  
                    I.	
  	
  Vertical	
  Ways-­‐of-­‐Thinking	
  and	
  Acting	
  
	
   	
                                The	
  vertical	
  impulse	
  (↑)	
  is	
  the	
  impulse	
  to	
  increase	
  strategic	
  possibilities.	
  In	
  contrast,	
  the	
  
                                       horizontal	
  impulse	
  (→)	
  is	
  to	
  manage	
  risk.	
  
                                       	
  
                         A	
  successful	
  team	
  culture	
  requires	
  both	
  horizontal	
  and	
  vertical	
  impulses.	
  The	
  right	
  mix	
  is	
  
                         critical	
  as	
  it	
  profoundly	
  affects	
  innovation	
  and	
  the	
  kinds	
  of	
  business	
  models	
  that	
  are	
  
                         sustainable.	
  	
  
                         	
  
                    1. What	
  is	
  the	
  dominant	
  impulse	
  of	
  your	
  top-­‐leader	
  and	
  team:	
  vertical	
  or	
  horizontal?	
  	
  
                         One	
  important	
  implication?	
  	
  What	
  should	
  it	
  be?	
  
                    	
  
                                      	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                5	
                                                                                                4	
                                                                                                   3	
                                                                                                    2	
                                                                                                   1	
                                                                                        n/a	
  
                                                                                            ↑	
  Vertical	
  	
                                                                                                                                                                                                           	
                                                                                                                    	
  	
  	
  	
  	
  	
  	
  	
  	
  Horizontal	
  →	
  	
                                                                                                                                     	
  
                                                                                            To	
  expand	
  possibilities	
                                                                                                                                                                                               	
                                                                                                                                                To	
  control	
  risk	
                                                                                                                                           	
  
             	
  
                     	
  
                    II.	
  	
  Complete	
  System-­‐of-­‐Roles	
  
	
   	
                                In	
  a	
  complete	
  system-­‐of-­‐roles	
  every	
  key	
  issue	
  and	
  relationship	
  has	
  a	
  dedicated	
  owner	
  with	
  
     	
  
 	
   	
                               sufficient	
  authority	
  to	
  play	
  their	
  role.	
  	
  
                           	
  
                                       A	
  complete	
  system-­‐of-­‐roles	
  requires	
  champions	
  who	
  have	
  the	
  authority	
  to	
  innovate	
  and	
  
                                       drive	
  performance.	
  	
  
                                       	
  
                    2. Do	
  all	
  critical	
  issues	
  and	
  key	
  relationships	
  have	
  dedicated	
  owners?	
  
             	
  
                                                                                            	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                5	
                                                                                                4	
                                                                               3	
                                                                                                                                                2	
                                                                                                   1	
                                                                                         n/a	
  
                                                                                            Almost	
  Always	
  	
                                                                                                                                                                                Sometimes	
                                                                                                                                                                                                                                         Rarely	
                                                                                                        	
  
             	
  
             	
  
             	
  
                    III.	
  	
  Aligned	
  Strategies	
  
	
   	
                                Strategies	
  are	
  aligned	
  to	
  the	
  extent	
  that	
  they	
  create	
  competitive	
  advantage	
  across	
  an	
  
 	
   	
                               organization.	
  	
  
                                       	
  
                                       Competitive	
  advantage	
  is	
  measured	
  by	
  four	
  factors:	
  market	
  potential,	
  scalability,	
  
                                       sustainability	
  and	
  return.	
  Any	
  strategy	
  can	
  be	
  evaluated	
  by	
  its	
  contribution	
  to	
  one	
  or	
  more	
  
                                       of	
  these	
  factors.	
  In	
  this	
  way,	
  disparate	
  strategies	
  across	
  an	
  enterprise	
  can	
  be	
  compared	
  
                                       and	
  integrated.	
  
                                       	
  	
  
                    3. Are	
  strategies	
  aligned	
  towards	
  competitive	
  advantage?	
  
                        	
  
                                  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                5	
                                                                                                4	
                                                                               3	
                                                                                                                                                2	
                                                                                                   1	
                                                                                         n/a	
  
                                                                                            Almost	
  Always	
  	
                                                                                                                                                                                Sometimes	
                                                                                                                                                                                                                                         Rarely	
                                                                                                        	
  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               3	
  
                                                                                                                                                                                                     ©	
  2012	
  Growth	
  River	
  LLC,	
  All	
  Rights	
  Reserved.	
  

             	
  
 
                  1. 	
  
                  IV.	
  	
  Optimized	
  Workflows	
  
	
     *                 Businesses	
  growth	
  is	
  the	
  speed	
  at	
  which	
  products	
  and	
  services	
  are	
  developed,	
  sold	
  and	
  
                         delivered.	
  A	
  team	
  that	
  shares	
  this	
  understanding	
  –	
  and	
  structures	
  metrics	
  around	
  it	
  –	
  will	
  
                         align	
  to	
  create	
  growth.	
  
                         	
  
                         The	
  Business	
  Triangle	
  is	
  a	
  way	
  to	
  visualize	
  the	
  workflows	
  in	
  a	
  business.	
  In	
  any	
  business,	
  
                         there	
  are	
  Four	
  Key	
  Conditions	
  for	
  Go-­‐to-­‐Market	
  Effectiveness.	
  	
  
                  	
  
                         	
  




                                                                                                                                                                              	
  
                                                                                                                                                                      4	
  
                                                             ©	
  2012	
  Growth	
  River	
  LLC,	
  All	
  Rights	
  Reserved.	
  

           	
  
 
                       	
  
                       IV.	
  	
  Optimized	
  Workflows	
  (con’t.)	
  
	
     *               	
  
                                Different	
  kinds	
  of	
  businesses	
  or	
  industries	
  will	
  have	
  different	
  types	
  of	
  activities	
  around	
  
                                their	
  business	
  triangles.	
  The	
  primary	
  constraint	
  to	
  growth	
  in	
  a	
  business	
  will	
  lie	
  within	
  the	
  
                                activities	
  on	
  one	
  side	
  of	
  a	
  business’s	
  triangle.	
  
       	
  
                                Sample	
  business	
  triangles	
  with	
  key	
  functional	
  capabilities.	
  
                                	
  
                                MANUFACTURING	
  BUSINESS	
  

              	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                         	
  
                                RETAIL	
  BUSINESS	
  




                                                                                                                                                                             5	
  
                                                                   ©	
  2012	
  Growth	
  River	
  LLC,	
  All	
  Rights	
  Reserved.	
  

                	
  
 




                                                                                       6	
  
              ©	
  2012	
  Growth	
  River	
  LLC,	
  All	
  Rights	
  Reserved.	
  

	
  
 
                            	
  
                      IV.	
  	
  Optimized	
  Workflows	
  (con’t.)	
  
	
     *
                      4. Using	
  the	
  table,	
  list	
  the	
  different	
  businesses	
  in	
  your	
  enterprise.	
  
                         	
  
                          A	
  business	
  is	
  a	
  system-­‐of-­‐workflows	
  designed	
  to	
  develop,	
  sell	
  and	
  deliver	
  products	
  and	
  
                          services	
  to	
  customers	
  with	
  the	
  help	
  of	
  partners	
  in	
  order	
  to	
  create	
  competitive	
  advantage.	
  
                          	
  
                          To	
  ensure	
  clear	
  accountabilities,	
  businesses	
  should	
  segmented	
  in	
  an	
  enterprise	
  to	
  reflect	
  
                          key	
  differences	
  in	
  how	
  products	
  and	
  services	
  are	
  developed,	
  sold	
  and	
  delivered.	
  Separate	
  
                          businesses	
  require	
  separate	
  strategies.	
  They	
  often	
  have	
  separate	
  P&Ls.	
  A	
  business	
  is	
  not	
  a	
  
                          function	
  like	
  marketing	
  or	
  sales	
  or	
  a	
  specific	
  market	
  but	
  it	
  is	
  a	
  complete	
  business	
  triangle	
  
                          that	
  can	
  encompass	
  several	
  functions	
  working	
  together.	
  

                         	
  
                      5. Identify	
  the	
  primary	
  constraint	
  to	
  growth	
  (pcg)	
  in	
  the	
  workflow	
  of	
  each	
  business	
  from	
  
                         Develop,	
  Sell	
  or	
  Deliver.	
  There	
  is	
  only	
  one	
  pcg	
  in	
  each	
  business.	
  (Place	
  a	
  checkmark	
  to	
  
                         indicate	
  where	
  the	
  pcg	
  is.)	
  
           	
  

                                                           	
  	
                                                                        ü Workflow	
  w/	
  pcg	
  identified	
  
                                                                                                                                                              Sell	
  
                                                                                                                                                       Capabilities	
  	
  
                                                                                                                                                -­‐	
  gaining	
  access	
           Deliver	
  
                                                                                                                                                         to	
  target	
         Capabilities	
  
                                                                                                                                 Develop	
        customers	
  and	
         -­‐	
  delivering	
  as	
  
                                                                                                                          Capabilities	
  	
             creating	
           promised	
  and	
  
                                                                                                                          -­‐	
  developing	
           successful	
                generating	
  
                                                                                                                         winning	
  value-­‐                     purchase	
                  positive	
  
                  #	
   Businesses	
                                                                                     propositions.	
                         moments.	
                 referrals.	
  

                  1	
                                                                                         	
  	
                                  	
  	
                     	
  	
  
                                                                      	
  
                  2	
                                                                                         	
  	
                                  	
  	
                     	
  	
  
                                                                      	
  
                  3	
                                                                                         	
  	
                                  	
  	
                     	
  	
  
                                                                      	
  
                  4	
                                                                                         	
  	
                                  	
  	
                     	
  	
  
                                                                      	
  
                  5	
                                                                                         	
  	
                                  	
  	
                     	
  	
  
                                                                      	
  
           	
  
                          If	
  the	
  location	
  of	
  the	
  primary	
  constraint	
  is	
  not	
  clear,	
  apply	
  the	
  following	
  logic	
  

                                   ü The	
  pcg	
  is	
  in	
  developing	
  if	
  you	
  have	
  a	
  weak	
  value-­‐proposition.	
  
                                   ü The	
  pcg	
  is	
  in	
  selling	
  if	
  you	
  have	
  a	
  strong	
  value	
  proposition	
  and	
  excess	
  delivery	
  capacity.	
  
                                   ü The	
  pcg	
  is	
  in	
  delivering	
  if	
  you	
  can	
  sell	
  more	
  than	
  you	
  can	
  deliver.	
  
                                                                                                                                                                                                      7	
  
                                                                             ©	
  2012	
  Growth	
  River	
  LLC,	
  All	
  Rights	
  Reserved.	
  

           	
  
 
                                  	
  
               Part	
  II:	
  Questions	
  to	
  Clarify	
  the	
  Path	
  Forward	
  
    *          	
  
*                                 The	
  critical	
  objective	
  is	
  to	
  create	
  a	
  team	
  culture	
  in	
  which	
  every	
  member	
  knows	
  at	
  all	
  times	
  
                                  where	
  the	
  constraints	
  are	
  –	
  and	
  what	
  the	
  root	
  causes	
  are.	
  This	
  will	
  yield	
  maximum	
  
                                  alignment	
  towards	
  growth	
  and	
  return.	
  
                                  	
  
                                  Your	
  answers	
  to	
  the	
  questions	
  above	
  (including	
  non-­‐answers)	
  point	
  to	
  where	
  your	
  team	
  
                                  may	
  be	
  out	
  of	
  alignment	
  in	
  a	
  way	
  that	
  is	
  impacting	
  performance.	
  	
  
                                  	
  
                                  To	
  clarify	
  the	
  path	
  forward,	
  ask:	
  
               	
  
               6. Is	
  there	
  a	
  pattern	
  in	
  the	
  location	
  of	
  the	
  pcg’s	
  across	
  businesses?	
  Are	
  they	
  mostly	
  in	
  
                    developing,	
  selling	
  or	
  delivering?	
  One	
  implication?	
  
               	
  
                    The	
  causes	
  for	
  this	
  pattern	
  will	
  lie	
  in	
  one	
  of	
  the	
  top	
  three	
  key	
  conditions	
  for	
  team	
  
                    effectiveness	
  (Part	
  I):	
  Ways	
  of	
  Thinking	
  and	
  Acting,	
  Complete	
  System-­‐of-­‐Roles,	
  or	
  Aligned	
  
                    Strategies.	
  
                    	
  
                    If	
  there	
  is	
  no	
  pattern,	
  yet	
  business	
  constraints	
  are	
  not	
  being	
  resolved	
  efficiently,	
  the	
  root	
  
                    cause	
  will	
  also	
  lie	
  in	
  one	
  of	
  these	
  three	
  top	
  conditions.	
  
                    	
  	
  
                    The	
  reason	
  for	
  this	
  is	
  that	
  these	
  are	
  critical	
  conditions	
  that	
  determine	
  the	
  kind	
  of	
  business	
  
                    models	
  your	
  organization	
  can	
  and	
  cannot	
  sustain.	
  	
  
                    	
  
                    For	
  example,	
  if	
  your	
  team	
  is	
  risk	
  averse,	
  your	
  system-­‐of-­‐roles	
  may	
  be	
  unclear.	
  If	
  your	
  
                    system-­‐of-­‐roles	
  is	
  unclear,	
  your	
  strategies	
  are	
  likely	
  to	
  be	
  unclear.	
  Therefore	
  your	
  
                    workflows	
  could	
  be	
  inefficient	
  and	
  the	
  quality	
  uneven.	
  
               	
  
        	
  
        	
  
               7. How	
  significant	
  is	
  the	
  impact	
  of	
  these	
  constraints	
  on	
  team	
  and	
  business	
  performance?	
  
                            	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                         5	
                                                                                      4	
                                                                                        3	
                                                                                        2	
                                                                                        1	
                                                                               n/a	
  
                                                                                       Very	
  significant	
                                                                                                                                                                                  	
                                                                                               	
  	
  	
  	
  	
  	
  	
  	
  	
  Not	
  significant	
  	
                                                                                                                     	
  
                                                                                       	
                                                                                                                                                                                                     	
                                                                                                                                                     	
                                                                                                                         	
  
               	
  
               	
  
               8. How	
  important	
  is	
  it	
  to	
  resolve	
  these	
  constraints?	
  
               	
  
                           	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                         5	
                                                                                      4	
                                                                                        3	
                                                                                        2	
                                                                                        1	
                                                                               n/a	
  
                                                                                       Very	
  important	
                                                                                                                                                                                    	
                                                                                               	
  	
  	
  	
  	
  	
  	
  	
  	
  Not	
  important	
  	
                                                                                                                       	
  
               	
  
               	
  
               	
  
               9. Are	
  you	
  planning	
  to	
  make	
  a	
  case	
  for	
  how	
  your	
  team	
  and	
  businesses	
  should	
  align?	
  To	
  
                    whom?	
  What	
  will	
  you	
  need?	
  
        	
  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               8	
  
                                                                                                                                                                                     ©	
  2012	
  Growth	
  River	
  LLC,	
  All	
  Rights	
  Reserved.	
  

        	
  

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Rapid Team Alignment Assessment

  • 1.     Rapid  Team  Alignment  Assessment     To  conduct  a  rapid  team  alignment  assessment,  please  read  the  following  and  answer   the  questions.     Imagine  that  you  are  a  team  leader  and  that  you  want  to  assess  the  performance  of  your   team.  How  do  you  know  they  are  aligned?  Your’s  may  be  an  enterprise  team,  a  business  team   or  a  function  team.  It  might  be  in  a  small,  large,  for  profit  or  not-­‐for-­‐profit  organization.       In  this  document  there  are  some  revealing  assessment  questions.  These  questions  will  allow   you  to  conduct  a  mini-­‐assessment  of  your  team  –  and  enable  you  to  go  back  and  explain  a   way  forward.  They  will  help  to  reveal  the  highest  leverage  issues  for  your  team  and  business.     These  questions  are  based  on  a  leadership  philosophy  called  context  building.  A   context  is  a  set  of  key  conditions  that  determine  the  ways-­‐of-­‐thinking  and  acting,   relationships,  activities  and  results  that  are  sustainable.  Your  context  is  the  box  in   which  you  operate.  Context  building  is  about  create  those  key  conditions  that  make  success   inevitable.           Key  Definitions:         A  context  is  a  set  of  key  conditions  that  determine  the  results  that  are  sustainable  or  not.  These   key  conditions  are  the  box  in  which  you  and  your  team  play.     Alignment  is  when  the  key  conditions  in  a  context  work  together  to  make  success  inevitable.  It  is   an  optimal  state  in  which  there  are  no  constraints.     A  leader  is  someone  who  is  accountable  for  creating  those  key  conditions  that  will  make  success   inevitable  for  a  team.  Effective  leaders  create  alignment.  They  build  effective  contexts.     A  primary  constraint  (*)  is  the  one  key  condition  in  a  context  that  most  limits  sustainable   performance.  Resolving  primary  constraints  yields  the  highest  possible  return  on  investment  and   is  the  fastest  path  to  evolution.  One  of  the  goals  of  these  questions  is  to  help  identify  the  primary   constraints  in  your  team  and  business.     A  business  is  a  system-­‐of-­‐workflows  designed  to  develop,  sell  and  deliver  products  and  services   to  customers  with  the  help  of  partners  in  order  to  create  competitive  advantage.     1   ©  2012  Growth  River  LLC,  All  Rights  Reserved.    
  • 2.     Part  I:     Identify  the  Constraints  to  Your  Team’s  Effectiveness     and  Your  Businesses’       We  have  found  that  if  four  key  conditions  are  optimized  (1-­‐4),  then  a  highly  effective  team  is   inevitable.  At  any  given  time,  one  of  these  four  key  conditions  will  be  sub-­‐optimal.  This  one   sub-­‐optimal  condition  is  the  current  primary  constraint  to  a  team  reaching  a  higher  level  of   performance.           The  Four  Key  Conditions  for  Team  Effectiveness         2   ©  2012  Growth  River  LLC,  All  Rights  Reserved.    
  • 3.         I.    Vertical  Ways-­‐of-­‐Thinking  and  Acting       The  vertical  impulse  (↑)  is  the  impulse  to  increase  strategic  possibilities.  In  contrast,  the   horizontal  impulse  (→)  is  to  manage  risk.     A  successful  team  culture  requires  both  horizontal  and  vertical  impulses.  The  right  mix  is   critical  as  it  profoundly  affects  innovation  and  the  kinds  of  business  models  that  are   sustainable.       1. What  is  the  dominant  impulse  of  your  top-­‐leader  and  team:  vertical  or  horizontal?     One  important  implication?    What  should  it  be?                                                                                                                                                                                                                                                                                             5   4   3   2   1   n/a   ↑  Vertical                        Horizontal  →       To  expand  possibilities     To  control  risk         II.    Complete  System-­‐of-­‐Roles       In  a  complete  system-­‐of-­‐roles  every  key  issue  and  relationship  has  a  dedicated  owner  with         sufficient  authority  to  play  their  role.       A  complete  system-­‐of-­‐roles  requires  champions  who  have  the  authority  to  innovate  and   drive  performance.       2. Do  all  critical  issues  and  key  relationships  have  dedicated  owners?                                                                                                                                                                                                                                                                                             5   4   3   2   1   n/a   Almost  Always     Sometimes   Rarely           III.    Aligned  Strategies       Strategies  are  aligned  to  the  extent  that  they  create  competitive  advantage  across  an       organization.       Competitive  advantage  is  measured  by  four  factors:  market  potential,  scalability,   sustainability  and  return.  Any  strategy  can  be  evaluated  by  its  contribution  to  one  or  more   of  these  factors.  In  this  way,  disparate  strategies  across  an  enterprise  can  be  compared   and  integrated.       3. Are  strategies  aligned  towards  competitive  advantage?                                                                                                                                                                                                                                                                                             5   4   3   2   1   n/a   Almost  Always     Sometimes   Rarely     3   ©  2012  Growth  River  LLC,  All  Rights  Reserved.    
  • 4.   1.   IV.    Optimized  Workflows     * Businesses  growth  is  the  speed  at  which  products  and  services  are  developed,  sold  and   delivered.  A  team  that  shares  this  understanding  –  and  structures  metrics  around  it  –  will   align  to  create  growth.     The  Business  Triangle  is  a  way  to  visualize  the  workflows  in  a  business.  In  any  business,   there  are  Four  Key  Conditions  for  Go-­‐to-­‐Market  Effectiveness.           4   ©  2012  Growth  River  LLC,  All  Rights  Reserved.    
  • 5.     IV.    Optimized  Workflows  (con’t.)     *   Different  kinds  of  businesses  or  industries  will  have  different  types  of  activities  around   their  business  triangles.  The  primary  constraint  to  growth  in  a  business  will  lie  within  the   activities  on  one  side  of  a  business’s  triangle.     Sample  business  triangles  with  key  functional  capabilities.     MANUFACTURING  BUSINESS                                         RETAIL  BUSINESS   5   ©  2012  Growth  River  LLC,  All  Rights  Reserved.    
  • 6.   6   ©  2012  Growth  River  LLC,  All  Rights  Reserved.    
  • 7.     IV.    Optimized  Workflows  (con’t.)     * 4. Using  the  table,  list  the  different  businesses  in  your  enterprise.     A  business  is  a  system-­‐of-­‐workflows  designed  to  develop,  sell  and  deliver  products  and   services  to  customers  with  the  help  of  partners  in  order  to  create  competitive  advantage.     To  ensure  clear  accountabilities,  businesses  should  segmented  in  an  enterprise  to  reflect   key  differences  in  how  products  and  services  are  developed,  sold  and  delivered.  Separate   businesses  require  separate  strategies.  They  often  have  separate  P&Ls.  A  business  is  not  a   function  like  marketing  or  sales  or  a  specific  market  but  it  is  a  complete  business  triangle   that  can  encompass  several  functions  working  together.     5. Identify  the  primary  constraint  to  growth  (pcg)  in  the  workflow  of  each  business  from   Develop,  Sell  or  Deliver.  There  is  only  one  pcg  in  each  business.  (Place  a  checkmark  to   indicate  where  the  pcg  is.)         ü Workflow  w/  pcg  identified   Sell   Capabilities     -­‐  gaining  access   Deliver   to  target   Capabilities   Develop   customers  and   -­‐  delivering  as   Capabilities     creating   promised  and   -­‐  developing   successful   generating   winning  value-­‐ purchase   positive   #   Businesses   propositions.   moments.   referrals.   1                 2                 3                 4                 5                   If  the  location  of  the  primary  constraint  is  not  clear,  apply  the  following  logic   ü The  pcg  is  in  developing  if  you  have  a  weak  value-­‐proposition.   ü The  pcg  is  in  selling  if  you  have  a  strong  value  proposition  and  excess  delivery  capacity.   ü The  pcg  is  in  delivering  if  you  can  sell  more  than  you  can  deliver.   7   ©  2012  Growth  River  LLC,  All  Rights  Reserved.    
  • 8.     Part  II:  Questions  to  Clarify  the  Path  Forward   *   * The  critical  objective  is  to  create  a  team  culture  in  which  every  member  knows  at  all  times   where  the  constraints  are  –  and  what  the  root  causes  are.  This  will  yield  maximum   alignment  towards  growth  and  return.     Your  answers  to  the  questions  above  (including  non-­‐answers)  point  to  where  your  team   may  be  out  of  alignment  in  a  way  that  is  impacting  performance.       To  clarify  the  path  forward,  ask:     6. Is  there  a  pattern  in  the  location  of  the  pcg’s  across  businesses?  Are  they  mostly  in   developing,  selling  or  delivering?  One  implication?     The  causes  for  this  pattern  will  lie  in  one  of  the  top  three  key  conditions  for  team   effectiveness  (Part  I):  Ways  of  Thinking  and  Acting,  Complete  System-­‐of-­‐Roles,  or  Aligned   Strategies.     If  there  is  no  pattern,  yet  business  constraints  are  not  being  resolved  efficiently,  the  root   cause  will  also  lie  in  one  of  these  three  top  conditions.       The  reason  for  this  is  that  these  are  critical  conditions  that  determine  the  kind  of  business   models  your  organization  can  and  cannot  sustain.       For  example,  if  your  team  is  risk  averse,  your  system-­‐of-­‐roles  may  be  unclear.  If  your   system-­‐of-­‐roles  is  unclear,  your  strategies  are  likely  to  be  unclear.  Therefore  your   workflows  could  be  inefficient  and  the  quality  uneven.         7. How  significant  is  the  impact  of  these  constraints  on  team  and  business  performance?                                                                                                                                                                                                                                                                                           5   4   3   2   1   n/a   Very  significant                      Not  significant                   8. How  important  is  it  to  resolve  these  constraints?                                                                                                                                                                                                                                                                                             5   4   3   2   1   n/a   Very  important                      Not  important             9. Are  you  planning  to  make  a  case  for  how  your  team  and  businesses  should  align?  To   whom?  What  will  you  need?     8   ©  2012  Growth  River  LLC,  All  Rights  Reserved.