1. Plan
Customer Needs
Determine Drivers
Define Indicators
Do
Execute
Prioritize
Keep Score
Check
Develop Review
Collect Data
Create Improvement Plan
Act
Monitor Progress
Take Corrective Action
Rapid Compliance Program
Achieving Your Compliance Goals
Goals
Goals & Objectives are the overall ambition that moti-
vates the organization and are the measure of perfor-
mance and achievement for those in the organization. For
example, decrease overall deficiencies, meet FDA com-
pliance requirements, etc.
CSF (Critical Success Factors)
CSFs are specific conditions that must be achieved in
order for a business goal to be considered met. They
have a timeline and a specific value that must be met. For
example, decrease quality deficiencies by 20% over next
12 months, increase quality approvals by 10% in the next
6 months, etc.
KPI (Key Performance Indicator)
KPIs are simply metrics which are important enough to
inform us how the business is doing against CSFs. For
example, ratio of quality issues against the previous
month/quarter/year, change in number of quality approv-
als per month, number of remediation completions per
month, etc.
Metrics
Metrics are relationships between measures and are
almost always described as ratios, averages, rates, or
percentages. For example, average deficiencies found
per project, total net affect to revenue, etc.
Measures
Measures are raw numbers found in web analytics re-
ports, corporate databases, quality reports, or various
other data silos.
RCS teams assist clients in identifying measures and
metrics that matter when building meaningful Key Perfor-
mance Indicators. These well-designed KPIs provide the
organization reliable and measurable progress reporting.
KPI’s of RCP
Key Performance Indicators
are part of a business struc-
ture of decision making and
are decided upon from the
top down.
THE LEVELS o f RCP
The levels of RCP align with
the organizational structure.
Senior management is in-
volved with Goals, middle
management with Critical
Success Factors, while quality/
compliance staff is in tune with
the Measures and Metrics
THE DRIVERS of RCP
The drivers of RCP include both
business and quality/compliance
teams. Business Goals and
CSFs are driven by the business
side of the organization while
Measures and Metrics are sup-
plied by the quality/compliance
team.
Utilizing the RCP solution methodology, you will
be at ease knowing that your compliance objectives
will be delivered on time and within budget, while
consistently exceeding quality objectives.
Regulatory
Compliance
Simplified
Call Norm Brodeur at 404-386-2421 or
email him @
nbrodeur5025@gmail.com to see how
he has helped other organizations to
meet their compliance goals.