This document contains a resume for Rajeshbabu R N, a Siebel consultant with over 5 years of experience. It outlines his expertise in areas like Siebel tools, Siebel performance tuning, upgrades, and customization. It also lists several projects he has worked on for clients like Infosys, Cognizant, Oracle, and others involving implementing and optimizing Siebel applications. His technical skills include Siebel, Java, JavaScript, and he has experience developing both Siebel desktop and mobile applications.

1. Rajeshbabu R N Mail: rajeshcse234@gmail.com
(Consultant CRM) Phone: +91 7829819267
Executive Summary:
 Having 5+ years of experience in IT industry with extensive exposure to Siebel.
 Hands on experience in Siebel Tools, Siebel Client.
 Hands on experience on Siebel CSW, Open UI, Siebel Upgrade and Tuning, Siebel Mobile Application
Development, Siebel Admin, Siebel Application Performance Tuning.
 Reputation for dedicated teamwork, strong work ethic, and commitment to delivering results.
 Capacity to do work for meeting deadlines.
Area of Expertise:
 Hands on experience in Siebel Application performance tuning.
 Hands on experience in Siebel Order management performance tuning in Open UI application
 Hands on experience in Siebel Upgrade IRM process.
 Hands on experience in Fiddler analysis and Scripting.
 Hands on experience in Siebel Upgrade Tuning(worked in upgrading IP13 to IP2014 and IP2015)
 Hands on experience in fixing the Product bugs by providing the workaround solutions in Open UI.
 Strong Siebel Open UI Product knowledge.
 Hands on experience in jquery, Java script and css coding to meet the Open UI requirements in the project.
 Having good knowledge on Open UI best practices, do’s and do not’s.
 I have very good hands on experience in designing Siebel web template to handle multiple applets more than 10
with good UI presentation.
 Good Hands on experience in Manifest Administration i.e. for Siebel Open UI.
 Good hands on Experience in developing PM to cater business logic and PR to cater UI need which together
to complete the business requirement.
 Good hands on experience in developing application level utility that can be used across the application
while developing Open UI
 Hands on experience building Themes for the Siebel Open UI clients
 Hands on experience in building Siebel Mobile Application.
 Hands on experience in Siebel email inbound configuration.
 Completed Full life cycle of upgrade from IP2013 to IP2014.
 Hands on experience in The projects covered Configuration, Customization, Developing of new business objects
to fulfill Application requirements using Siebel Tools
 Development of user Interface Layer objects like Applets, Views and Screens etc to add the new functionality as per
client requirements
 Creating special controls like Drilldowns, Toggles, Static and Dynamic Pick lists
 Creation and logical grouping of Siebel object types and define using Joins and Links and attaching themusing Join
Specification and Business Object Components.
 Field level mapping of the Siebel Business object layer and Business Component objects
 Hands on Experience in Siebel Admin tasks, including resolving server component issues.
 Good interpersonal skills and team player and Self-motivated and quick learner of new concepts and technologies.
Professional Experience:
 Working as Advance Support Engineer at Oracle India Pvt Ltd, Bangalore from OCT 2015 to tilldate
 Worked as a Consultant CRM for Cognizant Technology Solutions, Bangalore from Nov 2010 to OCT 2015
Technical Skills:
 Operating System: Windows 98/XP/2007
 Technology: Siebel8.x, Open UI, Siebel upgrade, Siebel performance tuning.
 Programming Languages: C, C++, Core Java

2.  Databases: Oracle 9i, 10g & 11g
 Scripting Languages: JavaScript, Siebel escript,
Educational Qualifications:
B Tech Bachelor from Acharya Institute of Technology, Bangalore in 2010
Work Experience:
Project#8
Project Title StarHub Siebel OpenUI Implementation
Client Infosys
Environment Siebel Tools, Siebel Power Communications, Oracle &Windows
Role Siebel Open UI Performance tuning expert
Duration 2 months
Project Description: Starhub is singapore telecom company, it uses Siebel Power communication
application for its CRM implementation.
Roles & Responsibilities:  Requirement Analysis.
 Performance tuning in Siebel Order management.
 Performance tuning in Siebel e configuarator.
 Performance tuning of Siebel Views
 Performance tuning of Siebel IRM upgrade.
 Providing Workaround solutions for Product bugs with customPM and
PR files.
 Creating customweb Template files to fir the customer requirement.
 Modifying OOB js files to fix some of the performance issues.
 Coordinating with the technical team and guiding them for fixing Siebel
Product Issue.
 Prepared user knowledge material.
 PM, PR and Application level JavaScript modification with best practices
 Fiddler analysis for the performance tuning
Project#8
Project Title TownGas Siebel OpenUI Implementation.
Client TownGas
Environment Siebel Tools, Siebel Call Center, Oracle &Windows
Role Siebel Open UI Implementation
Duration 2 months
Project Description: TownGas is hong kong and China gas company, it uses Siebel Call center for their
agents and it is in house project.
Roles & Responsibilities:  Requirement Analysis.
 Providing Workaround solutions for Product bugs with customPM and
PR files.
 Performance tuning of Siebel Views
 Creating customweb Template files to fir the customer requirement.
 Modifying OOB js files
 Coordinating with the technical team and guiding them for fixing Siebel
Product Issue.
 Prepared user knowledge material.
 PM, PR and Application level JavaScript modification with best practices

3. Project#7
Project Title Telstra Siebel OpenUIImplementation.
Client Telstra Telecom
Environment Siebel Tools, Siebel Power Communications, Oracle &Windows
Role Siebel Open UI Implementation
Duration 4 months
Project Description: Wind Telecom is Hungary telecommunication company,
Roles & Responsibilities:  Requirement Analysis.
 Providing Workaround solutions for Product bugs customPM and PR
files.
 Performance tuning in Siebel Order management.
 Performance tuning in Siebel e configuarator.
 Performance tuning of Siebel Views
 Coordinating with the technical team and guiding them for fixing Siebel
Product Issue.
 Prepared user knowledge material.
 PM, PR and Application level JavaScript modification with best practices
 Fiddler analysis for performance tuning
 Modifying OOB js and CSS file to work on Order management product e
configurator Open UI issues.
Project#6
Project Title Wind Siebel OpenUIPerformance Tuning.
Client Wind Telecom
Environment Siebel Tools, Siebel Power Communications, Oracle &Windows
Role Siebel Open UI Performance Tuning Resource
Duration 3 weeks
Project Description: Wind Telecom is Hungary telecommunication company,
Roles & Responsibilities:  Requirement Analysis.
 Reviewing the Design of the Application for Performance tuning.
 Performance Analysis and fixing the pain areas effecting the performance
of Siebel Open UI Application.
 Prepared userknowledge material.
 Fiddler analysis for performance tuning
Project#5
Project Title Magyar Siebel Open UI Performance Tuning
Client Magyar Telecom
Environment Siebel Tools, Siebel Power Communications, Oracle &Windows
Role Siebel Open UI Performance Tuning Resource
Duration 2 weeks
Project Description: Magyar Telecom is Norway telecommunication company,
Roles & Responsibilities:  Requirement Analysis.
 Reviewing the Design of the Application for Performance tuning.
 Performance Analysis and fixing the pain areas effecting the performance
of Siebel Open UI Application.
 Prepared userknowledge material.
 Fiddler analysis for performance tuning

4. Project#4
Project Title Dell Siebel Open UI Implementation Upgrade and Support
Client Dell
Environment Siebel Tools, Siebel Call Center, Oracle &Windows
Role Siebel Upgrade Resource, Siebel Open UI Developer
Duration Nov 2015 to Jul 2016
Project Description: Dell Implemented Siebel IP2013 Call Center application for internal call center
agents.It has been deployed all over the globe with a userbase of 30k and
concurrent user base of 20k~. Call Center agents will be using the application to
receive the Service Request/Complaints from the Customers purchased the Dell
laptop/tabs etc.
Roles & Responsibilities:  Siebel Upgrade resource.
 Completed full cycle of upgrade from IP2013 to IP2015ps 7.
 Requirement Analysis.
 Providing Workaround solutions for Product bugs.
 Coordinating with the technical team and guiding them for fixing Siebel
Product Issue.
 Prepared user knowledge material.
 PM, PR and Application level JavaScript modification with best practices
Project#3
Project Title Patient First Wave 1.1, 2
Client Johnson&Johnson
Environment Siebel Tools, Siebel emedical 8.1, Oracle &Windows
Role Siebel Upgrade Resource, Siebel Configurator, Siebel Mobile Developer
Duration Feb 2015 Till Date
Project Description: Patient First program is interaction management, which includes inquiry,
complaints, adverse events and repair management. In addition, the Patient First IT
platform solution will be leveraged for support ofadditional Service capabilities
where appropriate. Service encompasses events such as planned maintenance,
upgrades,or rechecks with no alleged or confirmed deficiencies.
Roles & Responsibilities:  Siebel Upgrade resource.
 Completed full cycle of upgrade from IP2013 to IP2014.
 Requirement Analysis.
 Customized Applets,Views, Screens and Applications for Siebel Mobile
and Siebel Desktop Applications
 Coding (involves Scripting and Configuration)
 Analyzed “OPEN UI” architecture and provided the platform to customize
the UI requirement
 Create a new open UI customized theme for tree and tab structure
application
 PM, PR and Application level JavaScript modification with best practices
 Developed the MOBILE application for the same product.
Project#2:
Project Title Patient First Wave 1
Client Johnson&Johnson
Environment Siebel Tools, Siebel emedical 8.1

5. Role Siebel Open UI developer and Siebel Mobile Developer
Duration Jan 2014 to Feb 2015
Project Description: PatientFirst program is interaction management, which includes inquiry,
complaints, adverse events and repair management. In addition, the PatientFirst IT
platform solution will be leveraged for support ofadditional Service capabilities
where appropriate. Service encompasses events such as planned maintenance,
upgrades,or rechecks with no alleged or confirmed deficiencies.
Roles & Responsibilities:  Requirement Analysis
 Customized Applets,Views, Screens and Applications and Web templates.
 Analyzed “OPEN UI” architecture and provided the platform to customize
the UI requirement
 Built Siebel Mobile Application with all the customization in Siebel
IP2013
 Create a new open UI customized theme for tree and tab structure
application
 PM, PR and Application level JavaScript modification with best practices
 Automated process ofDeploying Open UI artifacts to the servers to save
the time.
Project #1:
Project Title BaseBusiness
Client Johnson&Johnson
Environment Siebel Tools, Siebel emedical 7.7,8.1, Oracle &Windows
Role Siebel Admin, Siebel Configurator
Duration Mar 2011 to Dec 2013
Project Description: NorthStar and Southstarplatform is implemented based on Siebel 7.7 CRM
application and consists ofvarious flavors of functionality and is deployed to global
user groups across severalcountries. Based on the functionality and usergroups
the platform hosts the following applications:
NorthStar,MIDAS,OneView,Synchronicity,SouthStar
Roles & Responsibilities:  Evolved as dual role resource in the project by solving both admin and
application related tickets
 Solving production issues.
 Handling Service Request.
 Fixing emergency change requests
 Monitoring daily jobs, repeating component requests.
 Interface Monitoring
 User creation.
 Multiple Value add through automation for the project
 Advising the team members on technical/systemadministration areas
 Database Refresh from Production to all the lower environments.
 Siebel Remote setup:created packager, upgrade kit for remote users.
 Handled Siebel Campaign Management issue and have good knowledge
on Campaign Management.
Personal Details:
Date of Birth 09-01-1989
Gender Single
Nationality Indian
Marital Status Single
Communication Address #19,FreedomFighterColony,laggere,Bangalore-58