This document contains a resume for Iman Mukhopadhyay summarizing their work experience and qualifications. They have over 8 years of experience working with Oracle PL/SQL and Cognos Business Intelligence tools. Their most recent role is with IBM India Pvt Ltd working on various projects involving Oracle databases, Cognos reporting, ETL processes, and more. They also have experience working with Kaizen IT Services and Endroit Technologies on telecom projects.

1. IMAN MUKHOPADHYAY
+919765550020 / +919830029290
Career Objective: To be resourceful to my organization by being highly analytical and technically sound and
seeking advancement in my career in a challenging environment to implement leading edge.
Work Experience
8+ yrs of Experience in IT Industry.
Professional Qualification:
University Degree Branch Year
West Bengal University of
Technology
B.Tech Electrical
Engineering
2001-2005
Educational Qualification:
Board/Council Institute Year
W.B.C.H.S.E D.C.R.B.V 2000
W.B.B.S.E K.L.V.M 1998
Employment Details:
Dates Employer
Dec’09-Till Date IBM India Pvt Ltd
Feb’08-Dec’09 Kaizen IT Service Pvt. Ltd
Feb’06 – Aug’07 Endroit Technologies Pvt Ltd, Mumbai
Professional Summary:
 Almost 8 years of programming experience as an Oracle PL/SQL Developer in Analysis, Design and
Implementation of Business Applications using the Oracle Relational Database Management System
(RDBMS). Experience in IBM Cognos Business Intelligence Report Development & Analysis.
 Strong knowledge and experience in BI environment utilizing tools such as Cognos 10.2.1
(Framework Manager, Report Studio, Query Studio, Analysis Studio, Event Studio and Metric Studio)
 Experience in building cubes using Power Play Transformer.
 Expertise in Framework Manager Modeling (Database Layer, Intermediate Layer, Presentation
Layer, Packages).
 Experience in building Complex Reports (List Reports, Cross Tab Reports, Charts, Maps, Drill
through, Master-Detail Reports and burst Reports).
 Strong knowledge on Installation & Configuring the Cognos 10 tools in distributed environments.
 Extensive experience in developing List, Cross Tab, Chart, Dynamic Reports and Drill Through
Reports in Cognos 10/8.
 Expertise in Developing Complex Reports and high impact dashboards using Report Studio in
Cognos 10/8 BI Suite.
 Excellent knowledge on data warehousing concepts - Star schema, Snow-flake Schema and worked
on both OLAP and OLTP databases.
 Strong Experience in Data Modeling, Data Validation & Implementing Data ware housing Concepts.
 Experience in Migrating and Upgrading Cognos reports and models
 Deploying models and reports from Development to Production and administering users/groups/roles.
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2. IMAN MUKHOPADHYAY
+919765550020 / +919830029290
 Very good Experience with MDX Functions in Report Studio using Multi-dimensional Sources.
 Solid understanding of Cognos 10.1 BI Architecture and Administration including Framework
Manager, Query Studio, Report Studio, Access Manager.
 Developed Materialized Views for Report Performance Tuning.
 Effectively made use of Table Functions, Indexes, Table Partitioning, Collections, Analytical
functions, Materialized Views.
 Created Tables, Views, Constraints, Index (B Tree, Bitmap and Function Based).
 Developed Complex database objects like Stored Procedures, Functions, Packages and Triggers
using SQL and PL/SQL.
 Developed procedure using Oracle Advanced Queuing & Dequeuing such as
DBMS_AQ.DEQUEUE package.
 Loaded Data into Oracle Tables using SQL Loader.Over one year experience to as a team leader.
 Leading development team and guiding towards creative solutions.
 Creating requirements in cooperation with the head of development and Business Users.
 Involved in effort estimation according to the complexity of the project.
 Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design,
development, testing, implementation and maintenance with timely delivery against aggressive
deadlines.
 Invoved in preparing Unit Test Cases, Code Reviewing in UAT scenarios before project gone live.
 Expertise in Client-Server application development using Oracle 11g/10g/9i/8i, PL/SQL, SQL *PLUS,
TOAD,PLSQL Developer and SQL*LOADER.
Technical Skills:
OLAP/BI Tools: Cognos 10/8.4, Cognos Report Net 1.1MR1, MR2 ( Cognos Connection, Framework
Manager, Report Studio, Query Studio, Matric Studio )
O/S: UNIX, Windows
Tools: Dimensional Data Modeling,Snow – flake Schema Modeling, Erwin 3.5.2/4.0,Toad,
PL/SQL Developer, Rational ClearCase
Databases: Oracle 8i/9i/10g/11g
Certification: Oracle Certified Associate Oracle (1Z0-144) in Program with PL/SQL
Working Experience
• Working as a Technical Professional since Dec, 2009 for IBM India Pvt Ltd (Vodafone Project).
• Worked as an Engineer since Feb, 2008 to Dec,2009 for Kaizen IT Services Pvt Ltd (Vodafone Project).
• Worked as a Technical Member since Feb, 2006 to Aug, 2007 in (Endroit Technologies Pvt Ltd (VSNL
Project).
Achievements:
 Best Individual Performance award winner from IBM India Pvt. Ltd (2010).
 Eminence & Excellence SPARK award winner from IBM India Pvt. Ltd (2014).
Professional Experience:
IBM India Ltd (Vodafone Project) Dec 2009 – Till Date
Client Name : Vodafone Essar Limited
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3. IMAN MUKHOPADHYAY
+919765550020 / +919830029290
 Project Name: OTA Push Reporting
Duration: October 2014-Present
Software Technology Oracle 10g, Cognos 10.2.1
Tools Framework Manager, Report Studio, Transformer, Toad
Location Pune
Project Abstract
At present, we are getting Push settings records from OLTP database. We need to store the data on OLAP
system.
ETL team will restructure the data & designed the metadata in OLAP system table. We have used the metadata
in Framework manager for modelling & published the metadata model for Dashboard report.
Role: Cognos Developer
 Involved in designing, modelling making relation the metadata in Framework manager.
 Developed relational & dimensional modelling in Cognos Framework manager.
 Developed cubes for drill down & drill through approach.
 Package published from Framework manager & using the package in Transformer for creating cubes &
publish as .mdl.
 Worked on framework manager to import metadata from multiple data sources and to create subject
matter models, create and publish packages to Cognos8 server.
 Involved in understanding existing Business Model and Customer requirements by participating in the
Design Phase and user requirement gathering.
 Analyzing objectives processes and resources, and suggesting ways by which re-design, or
improvements could be made by using business process modeling.
 Involved in modeling as for the user requirement using Framework Manager and also created models
using different hierarchies.
 Created Metadata models using Framework Manager and published the packages to Cognos
Connection.
 Built Framework Manager Model and established the cardinalities to suit the business needs.
 Involved in designing list & chart reports.
 Analyze data in database.
 Project Name: Campaign Control Prioritization Engine Reporting
Duration: November 2013-October 2014
Software Technology Oracle 10g, Cognos 10.2.1
Tools Framework Manager, Report Studio, Transformer, Toad
Location Pune
Project Abstract
This is a project which was done to control the no of calling to the customer for CSE.
The project CCPE was completely a new project which was developed from the scratches including
designing, modelling, developing. From Database end to Reporting I have engaged in this project as a senior
developer as well as lead.
Role: Cognos Developer
 Involved in creating/modifying tables, procedures, functions & packages and make sure that every
delivery should meet our corresponding on time deliverer of requirement.
 Involved in designing, modelling making relation the metadata in Framework manager.
 Developed relational & dimensional modelling in Cognos Framework manager.
 Developed cubes for drill down & drill through approach.
 Package published from Framework manager & using the package in Transformer for creating cubes &
publish as .mdl.
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4. IMAN MUKHOPADHYAY
+919765550020 / +919830029290
 Worked on framework manager to import metadata from multiple data sources and to create subject
matter models, create and publish packages to Cognos8 server.
 Involved in understanding existing Business Model and Customer requirements by participating in the
Design Phase and user requirement gathering.
 Analyzing objectives processes and resources, and suggesting ways by which re-design, or
improvements could be made by using business process modeling.
 Involved in modeling as for the user requirement using Framework Manager and also created models
using different hierarchies.
 Created Metadata models using Framework Manager and published the packages to Cognos
Connection.
 Built Framework Manager Model and established the cardinalities to suit the business needs.
 Involved in designing list & chart reports.
 Analyze data in database.
 Project Name: Application Development for CRM Application
Duration: May 2013-October 2013
Software Technology Oracle 10g, Shell Scripting
Tools TOAD,PLSQL Developer
Location Pune
Project Abstract
Working as Application Developer in CRM Application. And providing L3 support to Vodafone India.
Job role includes development of SMS Automation, Report automation, Promo DB application etc.
Role: Sr Developer & Lead
 Developing code
 Coordinated with the front end design team to provide them with the necessary stored procedures and
packages and the necessary insight into the data.
 Worked on SQL*Loader to load data from flat files obtained from various facilities every day.
 Developed PL/SQL triggers and master tables.
 Preparing Test cases
 Doing code review
 Preparing Deployment and release notes
 Project Name: Bundling Lifecycle Management
Duration: July 2013-November 2013
Software Technology Oracle 10g, Oracle Advanced Queuing & Dequeuing
Tools TOAD,PLSQL Developer
Location Pune
Project Abstract
At present, there is automation in place for activating the bundling offer on which Vodafone bundling ffer is
running. When 3G bundling offer is activated, the 2G pack of customer is overwritten by 3G pack. Reactivating
old data pack active on the customer profile before it was overwritten with a device bundling data pack. AQ/MQ
set up in Database for Notification Processing.
Role: Sr Developer & Lead
 Involved in creating/modifying procedures, functions & packages and make sure that every delivery
should meet our corresponding on time deliverer of requirement .
 Developed procedure using Oracle Advanced Queuing & Dequeuing such as DBMS_AQ.DEQUEUE
package.Development of Automated job scheduling mechanism.
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5. IMAN MUKHOPADHYAY
+919765550020 / +919830029290
 My job responsibilities in this project mainly for Table designing,Developing code & Using the
technology Oracle Advanced Queuing & Dequeuing for the notification data.
 Project Name: CSNOC (Customer Service National operational Call Center)
(Modules: Back office and Enterprise Automation)
Duration: May 2013- July 2013
Software Technology Oracle 10g, Shell Scripting
Tools TOAD,PLSQL Developer
Location Pune
Project Abstract
CSNOC is an application used for Monitoring service Levels KPI’s By Quality Team of Vodafone .It enables
detailed analysis using various application parameters which facilities decision making.
Role: Sr Developer
 Involved in creating/modifying procedures, functions & packages and make sure that every delivery
should meet our corresponding on time deliverer of requirement .
 Tuning the performance of the query by using indexes and Hints.
 Coding and configuration of New KPI’s .
 Development of Automated job scheduling mechanism .
My job responsibilities include in-depth analysis of change request reported by client. It also includes
root cause analysis of the error reported by client with respect to functionality.
 Project Name: Business IN OPERATION
Duration Dec 2009 – March 2013
Software Technology Oracle 10g, Shell Scripting
Tools TOAD
Location Kolkata
Project Abstract
 Built up Procedures,Packages,Triggers for IN Provisioning through SOAP interface.
 Fetching data from Comverse IN to Prepaid Billing System using SQL loader & batch files.
 Subscribers’ details updation from Comverse Inteligence Network to Prepaid Billing System database for
through calling stored Procedures for data refreshing.
 Product configuration for Discounting and Promotion using Plsql stored Procedures, Functions & Packages.
 Coding and implementing PL/SQL Packages & Procedures to configure processes for offline charging
Role : Developer
Assigned as a Technical Professional at IBM. As a part of the application I am assigned for
development & operation. Involved in Development of the applications through Oracle using Pl/SQL created
Tables,cursors and SQL Queries.
 Project Name: HLR PROVISIONING
Duration April 2010 – Dec 2012
Software Technology Oracle 10g , Shell Scripting
Tools TOAD
Location Kolkata
Project Abstruct For Prepaid Billing System, online and automated HLR Provisioning is very crucial.
From several sources Prepaid Billing system gets request for HLR provisioning like Customer Care Application,
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6. IMAN MUKHOPADHYAY
+919765550020 / +919830029290
Background Processes and directly from Subscribers and stores into Database in the User Friendly format.
After receiving the request in database the we are sending those request to the respective tables via firing
database level triggers with attaching the features & send the data to theHLR interface for activating or
deactivating the services.
Role : Developer
Assigned as a Technical Professional at IBM. Development and Modification of
PLSQL Procedure, Trigger for HLR Provisioning.
 Project Name: VAS SUBSCRIPTION AND RENTAL CHARGING PROCESS
Duration Jun 2010 – Oct 2012
Software Technologgy Oracle10g
Location Kolkata
Project Abstruct
This process is responsible for deducting subscription for value added services include Caller
tune,Voice Chat ,Astro,MCI,Alerts etc. This charging is of 30 days rolling calendar basis or daily basis
depending on balance and expiry available of a subscriber. This process also activate or deactivate the
services based on subscription have been deducted or not.
Creating Stored Procedures & Packages with respective logics in the database in this rental process.
Role: Developer
Assigned as a Technical Professional at IBM. As a part of the application Involved in Development of the
applications through Oracle using Pl/SQL created Tables, Cursors and SQL Queries.
 Project Name : Prepaid Billing Database Migration
Duration March 2010 – July 2010
Software Technologgy Oracle10g
Location Kolkata
Project Abstruct:
This is a project for Upgraded the Prepaid Billing Database from Oracle 9i to 10g version for Kolkata & Rest Of
Bengal Circle. For this upgradation accordingly we need to migrate all our prepaid application also.
Role : Developer
I am assigned the lead for application end. During this migration I’ve done modifications & changes of several
PLSQL Procedures,Trigger & has been done the end to end User UAT before it has been gone in production.
Kaizen IT Service Pvt. Ltd(Vodafone Project) Feb 2008 – Dec 2009
Client Name : IBM India Pvt Ltd
Working as a support engineer in the Operations & Maintenance Applications in Vodafone Project .
This project is assigned by IBM India Ltd for Vodafone Project.
Vodafone is a leading telecom company in the world. In this project IBM is responsible for all backend support
through database, reporting including daily & month-end revenue.
Environment: Oracle 10g, Toad, SQL*Plus, SQL*Loader.
Responsibilities:
Database Support:
• Writing SQL Queries and Testing program modules.
• Regular checking of Spaces of servers.
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7. IMAN MUKHOPADHYAY
+919765550020 / +919830029290
System & Operational Support:
 Monitoring of applications (Queues) running on Mediation.(AIX),SOAP(IN)
 Resolving Customer Complaints( updating sim, change COS, Promo, expiry, price-plan, IC+OG,
Subscriber add in HLR, Delete from HLR, user creation, daily processing of dumps(daily), Generation of
Reports(daily) in database using SQL Queries.
 Service Provisioning database using SQL Queries.
 CRM(Customer Relationship Management)
 Monitoring Service provisioning of the switches and solving different types of problems. .
Operational Support:
• Providing necessary subscribers related information from the system to the higher management.
• Barring & Unbarring Services.
• Checking activation and deactivation failure and provide the same. Providing Active Subscriber Base details
to higher management.
Endroite Technologies Pvt Ltd Feb 2006 – Aug 2007
PC-Video on Demand project, VSNL India
This is a Web based application developed using CMS/CS/MSIB. This application provides the existing VSNL
Broad Band Customers, many different services like Streaming Videos, Games and Music Downloads, Domain
Name Hosting, Mail Hosting, Web Hosting etc.
This assignment was executed in Mumbai, India.
As technical member of project support team team, responsibilities included:
• Working with VSNL on its PC-Video on Demand project as a part of the Operations & Management
Content Team.
• Performing all support and maintenance Functions such as regular monitoring of VSNL’s Broadband
user details and audit trail of the usages.
• Solving escalated queries on services provided such as Trend Micro, Web 2 SMS, Video on Demand,
Domain Name Hosting, Mail Hosting, Web Hosting etc. This involves identifying whether problem is at
customer end, application end or the backend, and then resolving it if possible or escalating when
required.
• Conducted End User Acceptance Test for support utilities and modules that were being developed.
• Restoring database using oracle & SQL query analyzer.
Environment: Oracle 9i, Toad
Personal Details:
Correspondence : C1-801,Mantra Majestica,
Address Kale Padel Road,Sasane Nagar,
Hadapsar, Pune PIN -411028
Permanent Address : C/O - Kalyan Kumar Mukherjee
Satyen Ghosh Lane, Narua, Chandannagar,
Hooghly, PIN – 712136
Contact Phone : (33)26839310 (R), +919765550020 (M), +919830029290 (M)
E-mail : imanmukherjee_aec@yahoo.com
iman_mukherjee81@yahoo.co.in
Date of Birth : 18th
March, 1981
Passport Details : K4915906
Languages Known : English, Hindi and Bengali
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