Railcover is a flexible rail vehicle service concept from Siemens that aims to increase availability and optimize maintenance costs. It provides on-demand support, maintenance, and spare parts modules that can be customized to meet specific customer needs anywhere and anytime. The key modules include incident support via a rail support center, mobile technicians, and a network of service facilities, as well as maintenance on demand and a full service package. The goal is to minimize downtime and keep customers' rail operations running smoothly.

1. Changing locations every day.
Can service be as mobile as a
locomotive?
Railcover – the flexible service concept for increased vehicle
availability and optimized maintenance for your locomotives.
Answers for mobility.
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3. Mobility anywhere, anytime
Siemens Railcover
Rail operation requirements are changing. Cross-border traffic within Europe is a
daily business. The Distances between two points have become less important.
It’s time and customized logistics that are needed. Rail operators who want to offer
a state-of-the-art service – today and in the future – need vehicles they can rely on:
anytime and anywhere. After all, maximum availability and cost-effectiveness are
top priority.
Flexibility for those who are always Availability based on a modular
on the move concept: Railcover
Support, maintenance, materials: Service Railcover provides exactly what you need
requirements vary from case to case. To – no more and no less. It comes with
meet these needs, Siemens has developed modules which fit together like building
Railcover. Increase the availability of your blocks. Coordinated service modules for
vehicles. Optimize the maintenance expen- support, maintenance, and materials allow
ditures of your locomotives. Railcover us to precisely meet your specific require-
keeps you moving. Our customized service ments. Whether you are seeking support
concept delivers service wherever your lo- for fault clearance in order to achieve
comotives are located and whenever you greater efficiency, maintenance on demand
need it. for optimized availability in central Europe,
or full service to keep every aspect of your
rail operations running smoothly – we can
provide you with the appropriate package.
Rail Support Mobile
Service facilities SuppoRT
Center technicians
Maintenance Corrective Preventive
management maintenance maintenance MAINTENANCE
Spare parts Periodic maintenance
packages MATERIAlS
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4. Immediate assistance
The Railcover support modules
Just in case fast assistance is needed: wherever you
operate your vehicles, our Railcover services assist
you with our Rail Support Center, mobile service tech-
nicians, and a tightly knit network of service facilities
in central Europe.
Fast communication: Short distances: Field support device
Rail Support Center Service facilities
From single mobile technician to a
You can contact our locomotive experts Some maintenance activities and major team: The field support device con-
directly at any time via our Rail Support repairs require a suitable depot infrastruc- nects mobile technicians on-site to
Center. All it takes is one call, and our ture and highly qualified service specia- our back office experts via a state-of-
experts will immediately devise a solution lists – ideally, close to your locomotive‘s the-art, secure Internet connection.
for your technical incident. We utilize re- current location. Our extensive network A real-time, head-mounted camera fea-
mote diagnosis: A respective data trans- of contract service facilities operated by turing a microphone transmits video
mission system installed in the locomoti- qualified partners on the main traffic and audio data about the current situ-
ves delivers environmental, operational, routes in central Europe offer direct, easy ation from the site to the office. This
and diagnostic data for effective support. access to depot capacities. You bene- highly sophisticated tool helps further
Depending on the situation, the incident fit from competent, trained personnel reduce downtimes. Each service vehicle
could be cleared either by phone, by wherever your locomotives go. carries a field support device. When
dispatching a service technician, or by necessary, the locomotive may also be
executing repair works in the closest equipped with one of these devices.
service facility.
Fast deployment:
Mobile technicians
In case a problem cannot be fixed by
yourself, our mobile technicians are able
to reach the location of your locomotives
very quickly with their service vehicles.
They are trained in the technology of
locomotives, train radio, and automatic
train control systems, and they have ac-
cess to the latest maintenance manuals
and software versions for Siemens loco-
motives. The service vehicles are equip-
ped for fast and professional repairs on site
– from tools, test equipment, and a field
support device to selected spare parts. The
current home bases for our mobile tech-
nicians in Wegberg-Wildenrath, Erlan-
gen, and Munich are being continuously
expanded along the main line corridors.
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5. Mobile maintenance
The Railcover maintenance modules
Maintenance activities should be based on the location of your locomotives and your
operation schedule – not vice versa. The Railcover maintenance makes use of scheduled
downtimes. Maintenance management, corrective and preventive maintenance, over
1,000 contractual years of experience in maintenance prove us as your competent
service partner.
Targeted workload relief: Anticipating your needs:
Maintenance management Corrective and preventive maintenance Remote data transmission
While you focus on your operation, our Whether you need short-term fault A remote data access box installed on
optimized maintenance management clearance and repair or want to perform the locomotive uses mobile phone data
ensures a consistent availabiliy of your maintenance work at scheduled intervals, transmission technology to transfer in-
vehicles. All repairs, maintenance time- we provide full support. Our many years formation about the condition of your
lines, and changes are recorded and sche- of experience as a manufacturer, a close vehicle. Our Rail Support Center turns
duled with a proven Computerized Mainte- contact with our suppliers, and the re- diagnostic codes into work orders for
nance Management System (CMMS). The spective R&D departments are at your the service facility – the necessary cor-
information concerning the condition of disposal to solve all kinds of technical rective actions are already known and
your vehicles is always up to date, allow- problems. This will result in shorter down- can be prepared before your locomo-
ing us to better plan and track mainte- times. Take advantage of planned main- tive even arrives at the depot. Data
nance work. tenance activities that fit your schedule. transmissions and logging activities
Our knowledge and experience may also are encrypted via Siemens’ proprietary
be applied to improve preventive mainte- IT platform, which is not accessible
nance: Condition monitoring for vehicles by third parties. State-of-the-art data
increasingly helps to optimize main- security takes top priority. The platform
tenance regimes. In coordination with is ISO 27001-certified and thus meets
customers, manufacturers, and authori- all security standards. Even Siemens
ties, more and more activities are being employees only have access to those
transferred from corrective to preventive customer systems for which they have
maintenance. received explicit authorisation.
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6. Consolidated supply of materials
The Railcover material modules
Transit routes have become more diverse. This requires new flexibility. Keep
your rail systems running efficiently. Railcover’s intelligent spare parts concept
serves you quickly and reliably. You receive the specific parts that you need –
at the right time and at the right place.
Fast access: Express logistics
Spare parts
Place the order late in the evening
Our approach is to deliver parts quickly and receive the delivery early the next
and thereby avoid downtimes. To accom- morning. With Railcover’s sophisticated
plish this, we have defined a range of and powerful logistics concept, you
parts geared towards minimizing opera- get more than just overnight delivery
tional downtimes after a defect occurs. of urgently needed spare parts. We
Our central warehouse in Neu-Isenburg, can also handle other complex require-
which is geostrategically located for Eu- ments: normal spare parts, heavy spare
ropean deliveries, and a tried-and-tested parts, or on-site delivery with support
company-wide logistics system guarantee from a technician. You can also view
first-class parts availability and easy access. the delivery status and destination via
A defined range of parts is therefore able an IT connection with track-and-trace
to be delivered to you within a short period functionality. This means that rendez-
of time. This allows you to minimize your vous deliveries can be arranged on
own logistics operations and inventory. short notice.
It reduces your tied up capital and allows
a more reliable planning.
Increased flexibility:
periodic maintenance packages
Keep all parts needed for scheduled main-
tenance in one place. Our pre-picked,
ready-to-ship packages are tailored to
the various maintenance schedules and
contain all the parts you need for your
periodic maintenance work – if you like,
even including tools. The packages will
arrive at your maintenance facility on
time. Therefore, maintenance work can
always be performed in conjunction with
the deployment of your vehicle. And you
remain flexible.
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7. Complete customization
The Railcover service packages
Reliable mobility: Efficient networking: peace of mind:
Incident support Maintenance on demand Full service
Do you organize your own preventive Do you want to organize and carry out Gain local flexibility and focus entirely
maintenance work, but you are also most of your own maintenance activities on your operation. The Railcover “Full
looking for expert assistance, 24/7 ope- independently, but still receive support Service” package is especially suitable for
rational support, and a warehouse for – for example in other countries? With operators of small fleets who do not
corrective spare parts? The Railcover ”Inci- the Railcover “Maintenance on demand” possess their own depot or maintenance
dent Support“ package keeps you mobile package, maintenance work is carried out organization. In addition, operators on
anywhere within central Europe. Support, by Siemens’, operators’, and the Railcover extensive, long corridors or those who
maintenance, and material modules will network‘s service facilities as needed – cover wide areas will also benefit from our
improve your availability. With this packa- including support from our experts. aligned service modules. Whether you re-
ge, Siemens handles spare parts logistics quire maintenance management, or cor-
and short-notice supply of spare parts. rective and preventive maintenance in our
Just in case, all it takes is one call and the Europe-wide network of service facilities,
mobility of your vehicles can be restored immediate technical assistance on-site, or
quickly. short-notice supply of spare parts with ac-
cess to Siemens spare parts logistics: the
Railcover ”Full Service” package keeps your
rail service running smoothly.
Support Maintenance Materials
periodic
Rail Support Mobile Service Maintenance Corrective preventive maintenance
Center technicians facilities management maintenance maintenance Spare parts packages
Incident support
Maintenance on demand
Full service
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8. Railcover
Your quick path to mobility
Make your business plans a reality. Whenever something happens, assistance
is quickly at hand – anywhere, anytime. Cutting-edge technology and sophisticated
cooperation among everyone involved minimize unscheduled downtimes.
Rail Support Center Three paths to repair
Rail Support Center Repair with remote diagnostics
Diagnostic data is transferred by remote
Rail Support Center data transmission
Train crew describes the incident via phone
Support and instructions from the Rail Support Center
Train crew is able to resolve the situation
Rail Support Center on-site repair by mobile technicians
Data is transferred by remote data transmission
Rail Support Center Train crew describes the incident via phone
Mobile technicians are dispatched quickly with
express delivery of spare parts, organized by the
Rail Support Center Rail Support Center
Repair or replacement of parts in the field
Repair in a service facility
Data is transferred by remote data transmission
Rail Support Center
Train crew describes the incident via phone
Mobile technicians, the closest service facility
and parts are dispatched quickly by the Rail
Rail Support Center
Support Center; if needed, we support the
transferring of your locomotive
Rail Support Center
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9. overview of a service incident
One call is all it takes: Locomotive facility
Service experts will devise
Logistics
solutions for clearing the incident with the help of
remote data transmission.
Express
Rail Support Center Rail Support Center
Service facility Logistics
Express
Service facility Logistics
Just in case: When a fault cannot be handled on
site, mobile technicians, spare parts, and the closest
Service facility service facility are immediately at your service.
Express
Rail Support Center Rail Support Center
Service facility Spare part
Logistics
Rail Support Center
Express
Express Rail Support Center
Service facility
Everything is ready at the service facility:
A professional, rapid repair can start immediately.
Rail Support Center
Spare part
Express
Rail Support Center
Rail Support Center
Full speed ahead: Vehicle mobility has been
reestablished quickly. Documentation and invoicing
will be handled promptly and transparently.
Rail Support Center
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10. Siemens AG
Industry Sector
Mobility Division
Integrated Services
Postfach 32 40
91050 Erlangen
Deutschland
service.mobility@siemens.com
www.siemens.com/mobility/railcover
© Siemens AG 2010
Printed in Germany
HL 10055008 199840 WS 09101.0
Dispo 21704 c4bs 3902
Bestellnr.: A19100-V920-B120-X-7600
Railcover TM is a trademark of Siemens AG.
The information in this document contains general
descriptions of the technical options available, which
do not always have to be present in individual cases.
The required features should therefore be specified in
each individual case at the time of closing the contract.
www.siemens.com
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