The Radius omnichannel interaction system offers a comprehensive contact center as a service (CCaaS) solution designed for exceptional service across multiple channels, providing a unified view of customer interactions. It supports multitenancy, ensuring tenant isolation and compliance with security practices, while integrating seamlessly with various enterprise systems. Key features include real-time reporting, intelligent routing, customizable agent tools, and compatibility with multiple cloud platforms.

1. Omnichannel Interaction System
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2. RADIUS, Contact Center as a Service (CCaaS), is designed on the foundational understanding of the importance
of delivering exceptional service across multiple channels while preserving the context of each interaction.
Omnichannel Reimagined
30 +
Integrated Solutions
18 + 100 +
Industries Served Global Implementation
10 Years + 24*7
Technology Presence Multichannel Support
99.99%
Service Uptime
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with context at its core

3. Omnichannel Interaction System
Email
Chat
Video
Call Recording
Quality Control
Customer Journey
Workflow Automation
Voice
CRM Integration
Workforce Management
Operational Management
Unified View
Reporting & Insights
Social Media
Conversational AI
Intelligent Routing
BYOC
UCaaS
Dialers
Self Service
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Platform Capabilities
Chat/Email Transcript
Instant Messaging

4. Scalable and
Future Ready
RADIUS-OIS offers data and operational isolation across
tenants while complying with industry standard security
practices.
RADIUS-OIS, built on micro services architecture, scales to
accommodate any number of tenants while efficiently handling
dynamic operational loads within each tenant.
Integration Capabilities The platform integrates with diverse enterprise systems and
enables custom development applications on RADIUS platform.
Cloud Agnostic
Data isolation with
Security compliance
RADIUS-OIS offers flexibility, scalability and resilience by
seamlessly operating across multiple cloud platforms.
Platform Advantages
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5. v
RADIUS offers Omni-channel support that empowers enterprises to
engage with their customers across channels of their choice
Bring Your Own Channel In-App Integration
Supported Channels
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7. Supports Multitenancy
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RADIUS-OIS delivers comprehensive tenant isolation across all architectural layers, enabling customers to develop tailored applications
while ensuring runtime segregation of activities & data. It also offers the flexibility to select preferred data storage options.

8. Deployment Pure Cloud
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Voice Path
Data Path

9. Hybrid
Deployment
With the Data Scarce mode activated in RADIUS-OIS, customer-sensitive data remains securely stored within enterprise private network, ensuring
on-cloud elements have no direct or indirect access to customer data while leveraging the full capabilities of RADIUS-OIS.
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Voice Path
Data Path

10. On Premise
Deployment
[ Voice remains on premises ]
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12. Interaction Console
IntellO
360 Degree Customer Info &
Engagement View on Single Pane
Intuitive Interface with Modern UI Themes
Omni-Channel Support
Highly Responsive, Real-time Event Driven Application
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Widget Library with Support for Customization
Agent Script, Knowledge Base, FAQs and Templates
Supportive Agent Tools

13. Supervisor Console
Atomos
Real-time Supervisory Wallboard
Admin User Privileges & Access Control
Contact List Management & Campaign Configuration
Support for Custom Widgets
Media Provider Integration and Control
Skill and Queue Management
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14. Cradle to Grave Report
Customer Journey Report
Omni Channel Report
AXIS
Download Reports
User Report User Report
Reporting Tool
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Seamless Integration with 3rd Party Data base System

15. Master Audio
Playback Tool
PLAY
Recording 1 Recording 2 Recording 3
Playback Feature
Voice, Chat and Email Transcript
Quality Assurance Tool
Sentiment Analysis
Rate the conversation
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16. CRM Connector
DiGON
Reduces AHT by minimizing toggling of Apps
Click-to-Dial & Screen Pop
Call disposition & Auto ticket Creation
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Unified Window – CTI & CRM

18. Features
True Omni Platform Blended Agent Across Channels
Multiple Campaign Management Unified Omni Channel Reporting
Multiple CRM Integration Methodologies Media Provider Agnostic
APIs and SDKs for 3rd Party Software Integration Unified Agent Desktop
Advanced List Management Intelligent Routing
Campaign – DNC & Block List Management Contact Book/Directory
User Management with Granular Access Privileges Actionable Supervisor Dashboard
Platform
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19. Features
Manual, Preview, Blaster, and Predictive Dialing Real-time Block List Filter
Advance Lead List Management Call Back scheduling
Automatic Call Distribution (ACD) Queue Announcement
Dynamic Caller ID Selection Single and Double Step Transfer
IVR & Workflow Multiparty Conference
Bot Integration Sticky Agent
Queue Management Agent State Management
Preferred Agent Selection Answering Machine Detection
Interaction
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20. Clientele
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21. Let’s Keep In Touch.
Email
hello@radious-ois.ai
Website | Demo Social Media
Thank You !
www.linkedin.com/company/radius-ois
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