The document discusses how electronic services will be the next major wave of quality improvement in government services after addressing Year 2000 issues. It notes that digital transformation and e-services will help governments deliver high-quality public services more efficiently and effectively to citizens and businesses. The document is related to a report from the Digital Government Authority on best practices for improving government services through digital transformation.

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10. YEAR 2000: E-SERVICES THE NEXT
MAJOR WAVE OF QUALITY
IMPROVEMENT.

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14. The Government Summit 2013, Dubai.
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20. DQA Winning Practice Report

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