The QUT app serves as a mobile assistant for students and staff, providing features like wayfinding, bus schedules, and personal profiles. Developed over eight months using an agile approach, the app has received significant feedback from beta testers and has seen over 4,570 installations. Key features include notifications, calendars, exam information, and Feedback is actively encouraged to enhance future updates.

1. HiQ – QUT App
QUT APP
BRISBANE INTRANET LEADERSHIP FORUM | ANDY MCBRIDE

2. HiQ – QUT App
OUR COMPANY
2
IF YOU ARE A QUT STUDENT OR STAFF MEMBER, THE QUT
APP IS YOUR MOBILE ASSISTANT WITH BUILT IN
WAYFINDING, BUS SCHEDULE, PARKING LOCATOR AND
MORE. FROM ORIENTATION TO GRADUATION AND
BEYOND, IT WILL ALSO HELP STUDENTS MANAGE STUDIES
AND PERSONAL DETAILS, ACCESS RESOURCES AND GET
HELP.
“

3. HiQ – QUT App
HiQ - QUT APP
3
ABOUT THE APP
— Took 8 months from inception to release
— Between 10-30 people involved
— Utilised Agile software development approach with 2
week sprints
— Development partnership between:

4. HiQ – QUT App
HiQ - QUT APP
4
SUPPORT
IOS
Version 8+
ANDROID
Version 4.4+
WINDOWS MOBILE
Not currently supported
Built using:

5. HiQ – QUT App
HiQ - QUT APP
5
ACCESS
STUDENTS STAFF PUBLIC
No access
Stu Emp Pub
ALUMNI
Alu
VISITORS
(with QUT
accounts)
Vis

6. HiQ – QUT App
STUDENT FEATURES
6
— MESSAGES & NOTIFICATIONS
— CALENDAR
— UNITS
— EXAMS
— GRADES (This week!)
— WAYFINDER
— SHUTTLE BUS
— PARKING
— GET HELP
— PERSONAL PROFILE
— SEARCH
— FEEDBACK

7. HiQ – QUT App
STAFF/VISITOR FEATURES
7
— MESSAGES & NOTIFICATIONS
— WAYFINDER
— SHUTTLE BUS
— PARKING
— SEARCH
— FEEDBACK

8. HiQ – QUT App
HiQ - QUT APP
8
FEEDBACK
How and what feedback we received

9. HiQ – QUT App 9
Mockup reviews
Stakeholder reviews
Beta testers!
Beta testers!
In-app feedback
DURING
DEVELOPMENT
DURING
DESIGN
LIVE IN
PRODUCTION

10. HiQ – QUT App
FEEDBACK: BETA TESTER PROGRAM
10
STUDENTS STAFF PIECES OF
FEEDBACK
240109 106
VERSIONS
RELEASED
24
BUGS /
TASKS
REPORTED
1000+

11. HiQ – QUT App
OUR COMPANY
11
I think the student mobile app is great. Suggest to add
other useful services like library, sports, contact us
and so on.“
The personalized calendar is a great feature - will it
be possible to sync this with the calendar app native
to their OS or with the Outlook app (which I just
happen to use...)
“

12. HiQ – QUT App
PRIZES
Range of rewards offered to our (Student) Beta Testers
MOST
ACTIVE
The most individual (and
relevant) pieces of feedback
provided.
BUG
BOUNTY
The most unique bugs
found.
TOP 10
ACTIVE
Top ten Beta testers who
were actively involved in
the program.
RANDOM
DRAW
Drawn randomly from our
active Beta testers.

13. HiQ – QUT App
FEEDBACK: DURING DESIGN AND DEVELOPMENT
— Use a product called InVision
— Allows direct communication between
development team and product team
— Can quickly produce mockup artefacts
to give to stakeholders
— Stops wasteful development
13

14. HiQ – QUT App
FEEDBACK: LIVE IN PRODUCTION
14
FEEDBACK
To provide feedback, tap on the feedback
icon in the top right hand corner of any
screen. You can tell us how you feel or
leave a comment, or both.
All feedback will be logged for the HiQ
Team to action.

15. HiQ – QUT App
FEEDBACK: LIVE IN PRODUCTION
71%
15%
14%
Positive Neutral Negative
Key feedback issues
— Warm handoff
(hate having to login repeatedly)
— Integration with key services (BB, QV,
Email)
— Ability to add calendar events
— Ability to add reminders (push)
15
954
pieces of
feedback

16. HiQ – QUT App
FEEDBACK: FUTURE IDEAS
16

17. HiQ – QUT App
HiQ - QUT APP
17
STATISTICS
How it all breaks down

18. HiQ – QUT App
STATISTICS: TOTAL INSTALLATIONS SINCE LAUNCH
18
IOS
1,254
installs
ANDROID
3,316
installs
TOTAL
4,570
installs
Average daily active users: ~2,000

19. HiQ – QUT App
STATISTICS: SCREEN VIEWS SINCE LAUNCH
0
2000
4000
6000
8000
10000
12000
14000
Screen Views Linear (Screen Views)
19

20. HiQ – QUT App
STATISTICS: TOP 10 SCREENS SINCE LAUNCH
20
Screen Title Unique Screen Views Average Time On Screen
home 101,450 2:47
messages 20,059 0:18
message 17,409 0:32
calendar 13,144 0:57
unit 10,227 1:58
enrollment 9,571 0:23
exams 7,843 1:35
wayfinderResultsDetail 4,374 0:57
wayfinderResults 4,179 0:18
homeEmergency 3,787 1:58

21. HiQ – QUT App
STATISTICS: SESSIONS SINCE LAUNCH
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Sessions Linear (Sessions)
21

22. HiQ – QUT App
STATISTICS: PEAK USAGE BY TIME OF DAY
22

23. HiQ – QUT App
STATISTICS: USAGE BY MOBILE OS SINCE LAUNCH
66%
34%
iOS Android
Top 5 Mobile Devices
Apple iPhone
Samsung Galaxy S7
Samsung Galaxy S5
Samsung Galaxy S7 Edge
Apple iPad
23

24. HiQ – QUT App
STATISTICS: MONITOR STATISTICS CONSTANTLY
24

25. HiQ – QUT App
HiQ - QUT APP
25
LIVE DEMO
What could possibly go wrong!

26. HiQ – QUT App
THANK YOU
QUESTIONS?