Stephen Aris has over 20 years of experience in user experience design, information architecture, and service design. He has worked as a lead UX consultant for several large companies, including Waitrose, House of Fraser, Bupa, and Sky, where he has led projects involving redesigning websites, defining new digital propositions, conducting user research, and developing prototypes. The document provides examples of his work and outlines his areas of expertise in UX design.

1. Stephen Aris
User Experience
Service Design
Information Architecture
Innovation
stephenaris.com
07976 282618

2. Where do I fit ?

3. Business as usual
Stakeholder management
User Interviews
Delivery
Workshops
Personas
Analytics
Business goals
Ideation
Agile iteration
Platform agnostic
Sketches
Lean UX
Prototypes
QA UAT
Vision
Information
Leadership
architecture
Strategy
Wireframes
Team building
Site Maps
Evangelism
Content tone
Method
Taxonomy
User journey
Divergent thinking
Brainstorms
User testing
Expert reviews/ heuristic
evaluations
Analytics
Research/ insight
Review competition

4. What have I been doing the last few years ?
• Current: UX Lead consultant Grand Union
[Waitrose]
• Principal UX consultant House of Fraser
• Principal UX consultant Bupa
• UX lead consultant Lbi
• UX lead consultant BskyB for Foviance

5. A few examples

6. Grand Union
• Strategic user experience framework
• Needs and benefit analysis
• Working with key stakeholders to define
new ecommerce proposition.

9. House of Fraser
• Leading multi channel retailer
• Working with key stakeholders to define
new ecommerce proposition.

12. Bupa
• UX Leading largest web transformation
project. Full lifecycle.
• Results speak volumes.
• + presentations to group businesses selling
UX, building a team and methods that were
faster, better, smarter.

14. Like
a
teenagers
bedroom,
sites
were:
Disorganised
Trip
hazards
everywhere
Confusing
language
Func6onal
but
not
fit
for
purpose
Inefficient

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16. New IA and taxonomy
Best practice and data anaysis

17. Wire frame and prototype

18. Prototype and test with users
Internationally to validate.

19. Curate visuals and content
Stakeholders sign off

20. Strategic enhancement. .au
User journey for concept piece

21. 'Lean' sketch prototypes

22. • User Experience Lead Foviance @ BSKYB
• Working independently with key business stakeholders to define and
develop a new online proposition -Sky Living
• Involvement with Sky Tv and Sky movies sites
• Two screen experience
• Outline app development

23. Analysis
• Current site usability tests
• Analysis of Hit box data
• Product development roadmap
• User interviews/ User research
• Stakeholder interviews
• Card sorting with editors
• Creative workshops

24. Content site maps
Rapid diagramming to help
stakeholders visualise and work
together

25. Content site maps
Rapid diagramming to help
stakeholders visualise and work
together

28. User Journey
Based on personas, a range of detailed
scenarios were explored

29. Wireframes
The site is broken down into core templates.

33. Work big = think big!

34. Navigation

36. Creating narratives, user
journey
high level IA and Wireframes
for
Creative Directors MD

37. 20 Years of other digital
stuff
Mostly full lifecycle, concept
to delivery

39. A suite of rich media interactive learning tools
for Learndirect. Focusing on our oldest form of
learning ‘story telling’
Lots of UCD and testing with a diverse dis-
engaged audience.

40. Talk Radio, process flow

41. Mobile

42. Mobile

44. Tools: Omnigraffle, Visio, Photoshop, Keynote, Illustrator, Axure RP
Post it notes, video camera, flip charts. Listening.!
More?