3. Business as usual
Stakeholder management
User Interviews
Delivery
Workshops
Personas
Analytics
Business goals
Ideation
Agile iteration
Platform agnostic
Sketches
Lean UX
Prototypes
QA UAT
Vision
Information
Leadership
architecture
Strategy
Wireframes
Team building
Site Maps
Evangelism
Content tone
Method
Taxonomy
User journey
Divergent thinking
Brainstorms
User testing
Expert reviews/ heuristic
evaluations
Analytics
Research/ insight
Review competition
4. What have I been doing lately?
• Principal UX consultant Bupa
• UX consultant Lbi
• UX consultant BskyB for Foviance
5. Bupa
• UX Leading largest web transformation
project. Full lifecycle.
• Results speak volumes
• + presentations to group businesses selling
UX, building a team and methods that were
faster, better, smarter.
6.
7. Like
a
teenagers
bedroom,
sites
were:
Disorganised
Trip
hazards
everywhere
Confusing
language
Func6onal
but
not
fit
for
purpose
Inefficient
8. Site: Members World Site: Members World
Home page content map
Current Site map Help
Online
Contact us claim
Author: Stephen Aris
form
Author: Stephen Aris 19/11/10
Download Claim form V0.1 Request
19/11/10 My Messages
pre_auth
V0.1
Seach mdical provider network orisation
Quick Links View your
claims &
View claims and pre authorisations
other docs
My
Change address and contact details
Claims
Print a
My Home claim form
Expat travel guides
and other WebChat
docs
Travel Information WHO News Name
My Policy
Last log in
Claiming & treatment advice Membership
Log In Number
Assistance and advice View & Home
My Heath FAQ My
Amend
Make a Profil
claim
Facilities finder
video
health & Lifestyle
Update Bupa
Doctors opinion
contact Rewards
Details
Factsheet & Guides
Summary Editorial 1
LOGIN/REGISTER
Payment Details Editorial 2
My
Member details Pescription drugs Database FAQ & Health
Claiming
Informati
advice
Membershio card on
My Policy Request
View policy document doctors Hospital
opinion Search
Webchat Membership guide
Forms Welcome letter
Upate payment details Membership certificate
Make a payment Medical Decaration
Amend Details Membership guide
My Documents
Topic
Policy Documents
Latest
Invoices & credit nores
All
Links
Become an online customer
SMS Alerts
My claims
Request pre- authorisation print membership card
View claims & pre authorisation history Order new card
Online claim form Print Forms
Links View remaining benefits
My profile
Facility search
Deconstruct and analyse
Engage all stakeholders
Downlaod claim form
Amend Security Question
legal
Define method for project
Change Password
contact
Change login name
Footer copyright
bupa.com Communication preferences
logout
9. New IA and taxonomy
Best practice and data anaysis
15. • User Experience Lead Foviance @ BSKYB
• Working independently with key business stakeholders to define and
develop a new online proposition -Sky Living
• Involvement with Sky Tv and Sky movies sites
• Two screen experience
• Outline app development
16. Analysis
• Current site usability tests
• Analysis of Hit box data
• Product development roadmap
• User interviews/ User research
• Stakeholder interviews
• Card sorting with editors
• Creative workshops
17. Content site maps
Rapid diagramming to help
stakeholders visualise and work
together
18. Content site maps
Rapid diagramming to help
stakeholders visualise and work
together
33. 20 Years of other digital
stuff
Mostly full lifecycle, concept
to delivery
34.
35. A suite of rich media interactive learning tools
for Learndirect. Focusing on our oldest form of
learning ‘story telling’
Lots of UCD and testing with a diverse dis-
engaged audience.
