The survey is designed to assess an organization's culture. It contains 35 statements about various aspects of organizational culture that respondents are asked to rate on a 5-point scale from "Not True" to "Always True". The statements address topics such as trust, respect, adaptability, leadership, job security, values, goals, integrity, status differences, facilities, learning, teamwork, risk-taking, accountability, and resources for continuous learning. Respondents are also given a "Do Not Know" option.

1. Appendix A: Survey Instrument
People Centred Culture
Survey
Developed by: ()
Designation
Description:
The survey is designed to help assess the organisation () culture
Directions:
 Please read each of the items carefully. Decide to which extent you believe each
statement is true of your organisation today. Rate each statement on a scale of 1-5,
according to the scale below.
 Circle the number that best describes your organisation as it exists today.
1. Not True
2. Rarely True
3. Sometimes True
4. Usually True
5. Always True
0. Do not Know
Definitions:
Please note that the word management in the statement bellow refers to any position with a
title of supervisor or director.

2. 1= Not True, 2= Rarely True, 3= Sometimes True, 4=Usually True, 5=Always true, 0= do
not know
1. There is a high level of trust among everyone.
2. People in our organization mutually respect each other.
3. All people readily help others get their work done, so everyone can achieve more.
4. People in our organization are proactive and quickly adapt to change.
5. Leadership at all levels consistently "walks the talk" (practices what it preaches).
6. People here believe that they have long-term job security.
7. Our facilities are comfortable and promote open communication.
8. Management follows through on its commitments.
9. Our organization has 1-5 clear people-based values or principles.
10. People understand the key business goals of our company.
11. People in our organization have a sense of urgency about the need to deliver quality and service
12. Our managers demonstrate integrity.
13. In our organization, there is a small difference in status between the top position and an entry-
level position.
14. The maintenance of our facility helps us deliver quality products and service to our external
customers.
15. The values or beliefs in our workplace promote trust.
16. Most people in our organization believe that all people who work here are important.
17. Some values or beliefs in our workplace emphasize serving the customer. 18. People in our
organization learn rapidly and share key learnings.
18. People in our organization learn rapidly and share key learnings.
19. Management believes that our people can compete with anyone.
20. Our organization has an outstanding selection process for new hires.
21. Our work environment promotes teamwork and cooperation with the external customer.
22. People are not afraid to share their ideas, fears,and concerns.

3. 23. We have some "big" and straightforward goals about the future state of our organization.
24. The values or beliefs in our workplace promote quality work.
25. People at all levels are encouraged to take risks.
26. Our managers know the names of many employees.
27. People in our organization receive above average wages and benefits, as well as bonuses or a
share of the profits.
28. Our organization shares all important business information, including profit and loss statements,
with all employees.
29. People are not afraid to disagree with anyone.
30. Most people in our organization understand and believe in our core values, principles, or beliefs.
31. People have a good understanding about their future role in the organization.
32. The rewards for trying to solve problems are greater than the risks of doing so.
33. Leaders consistently hold themselves and others accountable to the core values.
34. Our organization provides significant resources that allow our people to continuously learn.
35. The way our organization is structured promotes teamwork.
1= Not True, 2= Rarely True, 3= Sometimes True, 4=Usually True, 5=Always true, 0= do
not know