Question 10 Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. To achieve this goal, Manila Water's top management will first need to engage in _____ planning to determine what resources are needed to achieve this goal. O tactical O operational O supervisory O strategic O functional Question 9 Medical diagnostic equipment specialist Georgiana Rutland was asked to attend a medical conference in which the attendees discussed new uses for laser technology in diagnosing certain types of cancer. Rutland exerted considerable influence over the decisions to adopt the laser technology because of her ___ power. O expert O legitimate O referent O controlling O coercive Question 8 Steve Miller, group managing director of the Royal Dutch/Shell Group of Companies, uses what has been labeled as "grassroots leadership" He devotes more then 50 percent of his work time to getting input from the company's front-line employees. By listening to their suggestions, the company has increased its productivity and placed an emphasis on quality. His leadership style is: O autocratic O multi-dimensional O reactive O participative O defensive.