The document discusses how Qualitia Software can help customers confidently enable a DevOps-BizOps pipeline. It mentions customers, requirements, discussions, check-ins, testers, test cases, builds being ready, development, and programming as part of the pipeline that Qualitia's software can support.
By now many of us have had plenty of time to clean and tidy up our homes. But have you given your product backlog and task tracking software as much attention?
To keep your digital tools organized, it is important to avoid hoarding on to inefficient processes. By removing the clutter in your product backlog, you can keep your teams focused.
It’s time to spark joy by cleaning up your planning tools!
Join Johan Karlsson — our Agile and backlog expert — to learn how to:
-Apply digital minimalism to your tracking and planning.
-Organize your work by category.
-Motivate teams by transitioning to a cleaner way of working.
TRY HANSOFT FREE
Our Journey to 100% Agile and a BizDevOps Product Portfolio - Dr. Frank Ramsa...Marilyne Huret
Our Journey to 100% Agile and a BizDevOps Product Portfolio - BMW - DOES19 Las Vegas —
This talk will describe the "why" and the "way" to 100% Agile @ BMW Group IT - a holistic approach with 4 focus areas: Process, Structure, Technology and People&Culture. Ralf will give a deep dive into the transformation from "Projects" to "Products" defined last year.
Our Journey to 100% Agile and a BizDevOps Product Portfolio - Dr. Frank Ramsak and Ralf Waltram
Dr. Frank Ramsak, IT Governance, BMW Group
Ralf Waltram, Head of IT Systems Research & Development, BMW Group
Frank Ramsak started his career within the BMW Group in 2003 and is presently responsible for Architecture, Innovation and Technology in the BMW Group IT Governance. With his team and the community of architects, he defines and drives the innovative, competitive IT solution space for the feature teams.
Before his time in the IT-Governance, he managed international IT projects and was responsible for enterprise architecture management for the R&D, quality and production areas.
Frank st
udied computer science at the Technical University of Munich (TUM) and the University of Illinois at
Urbana-Champaign. He received his PhD from TUM for his work on multi-dimensional indexing in database systems.
Ralf Waltram has been with the BMW Group since 1996 and is responsible for IT systems in vehicle development since 2015. He and his team focus on the possibilities of digitalization in the R&D process, with an agile collaboration model and a focus on a BizDevOps structure. Prior to this, he managed international IT projects, e.g. in China, in the area of R&D, sales and marketing and was responsible in different line functions. Ralf Waltram studied computer science at the Munich University of Applied Sciences, specializing in computer vision and neural networks.
By now many of us have had plenty of time to clean and tidy up our homes. But have you given your product backlog and task tracking software as much attention?
To keep your digital tools organized, it is important to avoid hoarding on to inefficient processes. By removing the clutter in your product backlog, you can keep your teams focused.
It’s time to spark joy by cleaning up your planning tools!
Join Johan Karlsson — our Agile and backlog expert — to learn how to:
-Apply digital minimalism to your tracking and planning.
-Organize your work by category.
-Motivate teams by transitioning to a cleaner way of working.
TRY HANSOFT FREE
Our Journey to 100% Agile and a BizDevOps Product Portfolio - Dr. Frank Ramsa...Marilyne Huret
Our Journey to 100% Agile and a BizDevOps Product Portfolio - BMW - DOES19 Las Vegas —
This talk will describe the "why" and the "way" to 100% Agile @ BMW Group IT - a holistic approach with 4 focus areas: Process, Structure, Technology and People&Culture. Ralf will give a deep dive into the transformation from "Projects" to "Products" defined last year.
Our Journey to 100% Agile and a BizDevOps Product Portfolio - Dr. Frank Ramsak and Ralf Waltram
Dr. Frank Ramsak, IT Governance, BMW Group
Ralf Waltram, Head of IT Systems Research & Development, BMW Group
Frank Ramsak started his career within the BMW Group in 2003 and is presently responsible for Architecture, Innovation and Technology in the BMW Group IT Governance. With his team and the community of architects, he defines and drives the innovative, competitive IT solution space for the feature teams.
Before his time in the IT-Governance, he managed international IT projects and was responsible for enterprise architecture management for the R&D, quality and production areas.
Frank st
udied computer science at the Technical University of Munich (TUM) and the University of Illinois at
Urbana-Champaign. He received his PhD from TUM for his work on multi-dimensional indexing in database systems.
Ralf Waltram has been with the BMW Group since 1996 and is responsible for IT systems in vehicle development since 2015. He and his team focus on the possibilities of digitalization in the R&D process, with an agile collaboration model and a focus on a BizDevOps structure. Prior to this, he managed international IT projects, e.g. in China, in the area of R&D, sales and marketing and was responsible in different line functions. Ralf Waltram studied computer science at the Munich University of Applied Sciences, specializing in computer vision and neural networks.
Presented at French Touch Dreamin 2019. This topic is to show you the key elements to take care of in order to deliver Salesforce projects successfully, taking the advantages of the latest Salesforce tools.
Docker driven development pipeline webinar (1)Codefresh
Slides from our Docker Driven Development Pipeline Webinar.
We showed how to build a Docker-Native Continuous Integration and Delivery pipeline.
We demonstrated how to:
-Rapidly build, test, and deploy Docker images
-Customize and automate your end-to-end pipeline
-Instantly test your code changes and spin up containers on-demand to review features before staging
엠바카데로 부사장 David I가 직접 진행한 '윈도우 애플리케이션 개발자를 위한 DeepDive' 세미나 발표자료 입니다. 윈도우10의 최신 기능과 UI/UX를 적용할 수 있는 기술적 방안과 윈도우 애플리케이션을 사물인터넷으로의 확장 방안, 그리고 앱 사용성 기술(AppAnalytics)를 심도있게 살펴보았습니다.
Neev has an in-house expert UI design team which gives an edge over other players in the industry. Neev has experience developing Software Development Kits (SDKs) for mobile games and has developed gaming apps and SDKs for companies in different parts of the globe.
Some of our work includes:
- Building a Custom SDK on iOS for Social Gaming, with Customizable Leaderboards by Location
- An Exciting 3D Gaming Application for iPhone/iPad
- An Android-based SDK for Game Developers to Enable Social Gaming
- A ‘Top-of-the-Charts’ Car Parking Game Based on Android and iOS
The only way to know if your systems can handle the number of users is to load test, however load testing is hard and the infrastructure expensive. Come and see Martin demontrate the tools and techniqies that are required to test your software under load, even in Production.
YouTube Link: https://youtu.be/h8uM4mezyHU
** DevOps Certification Courses - https://www.edureka.co/devops-certification-courses** This Edureka PPT on ‘DevOps Real-Time Scenarios’ will discuss the various real-time Challenges that you encounter while adopting or implementing DevOps practices.
Follow us to never miss an update in the future.
YouTube: https://www.youtube.com/user/edurekaIN
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Castbox: https://castbox.fm/networks/505?country=in
Dependency Injection with the Force DI FrameworkDoug Ayers
My presentation about the open source dependency injection framework, Force DI.
Presented to Nashville Salesforce Developers Group on August 23, 2018.
Event: https://www.meetup.com/Nashville-Salesforce-Developer-User-Group/events/253644240/
Presented to Richmond Salesforce Developers Group on August 27, 2018.
Event: https://www.meetup.com/Richmond-Salesforce-Developer-Group/events/253681320/
Sample Code: https://github.com/douglascayers/force-di-demo
Force DI: https://github.com/afawcett/force-di
How to Organize Game Developers With Different Planning NeedsPerforce
Different skills have different needs when it comes to planning. For a coder it may make perfect sense to plan work in two-week sprints, but for an artist, an asset may take longer than two weeks to complete.
How do you allow different skills to plan the way that works best for them? Some studios may choose to open up for flexibility – do whatever you like! But that tends to cause issues with alignment and siloes of data, resulting in loss of vision. Lost vision in the sense that it is difficult to understand, but also — and maybe more importantly — the risk of losing the vision of what the game will be.
With the right approach, however, you can avoid these obstacles. Join backlog expert Johan Karlsson to learn:
-The balance of team autonomy and alignment.
-How to use the product backlog to align the project vision.
-How to use tools to support the flexibility you need.
Looking for a planning and backlog tool? You can try Hansoft for free.
Are you working in Semiconductor, VLSI/FPGA domain? Looking for an automated test generator for your regressions? Here is RTGen! #EDA, #UVM, #SystemVerilog
Presented at French Touch Dreamin 2019. This topic is to show you the key elements to take care of in order to deliver Salesforce projects successfully, taking the advantages of the latest Salesforce tools.
Docker driven development pipeline webinar (1)Codefresh
Slides from our Docker Driven Development Pipeline Webinar.
We showed how to build a Docker-Native Continuous Integration and Delivery pipeline.
We demonstrated how to:
-Rapidly build, test, and deploy Docker images
-Customize and automate your end-to-end pipeline
-Instantly test your code changes and spin up containers on-demand to review features before staging
엠바카데로 부사장 David I가 직접 진행한 '윈도우 애플리케이션 개발자를 위한 DeepDive' 세미나 발표자료 입니다. 윈도우10의 최신 기능과 UI/UX를 적용할 수 있는 기술적 방안과 윈도우 애플리케이션을 사물인터넷으로의 확장 방안, 그리고 앱 사용성 기술(AppAnalytics)를 심도있게 살펴보았습니다.
Neev has an in-house expert UI design team which gives an edge over other players in the industry. Neev has experience developing Software Development Kits (SDKs) for mobile games and has developed gaming apps and SDKs for companies in different parts of the globe.
Some of our work includes:
- Building a Custom SDK on iOS for Social Gaming, with Customizable Leaderboards by Location
- An Exciting 3D Gaming Application for iPhone/iPad
- An Android-based SDK for Game Developers to Enable Social Gaming
- A ‘Top-of-the-Charts’ Car Parking Game Based on Android and iOS
The only way to know if your systems can handle the number of users is to load test, however load testing is hard and the infrastructure expensive. Come and see Martin demontrate the tools and techniqies that are required to test your software under load, even in Production.
YouTube Link: https://youtu.be/h8uM4mezyHU
** DevOps Certification Courses - https://www.edureka.co/devops-certification-courses** This Edureka PPT on ‘DevOps Real-Time Scenarios’ will discuss the various real-time Challenges that you encounter while adopting or implementing DevOps practices.
Follow us to never miss an update in the future.
YouTube: https://www.youtube.com/user/edurekaIN
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Castbox: https://castbox.fm/networks/505?country=in
Dependency Injection with the Force DI FrameworkDoug Ayers
My presentation about the open source dependency injection framework, Force DI.
Presented to Nashville Salesforce Developers Group on August 23, 2018.
Event: https://www.meetup.com/Nashville-Salesforce-Developer-User-Group/events/253644240/
Presented to Richmond Salesforce Developers Group on August 27, 2018.
Event: https://www.meetup.com/Richmond-Salesforce-Developer-Group/events/253681320/
Sample Code: https://github.com/douglascayers/force-di-demo
Force DI: https://github.com/afawcett/force-di
How to Organize Game Developers With Different Planning NeedsPerforce
Different skills have different needs when it comes to planning. For a coder it may make perfect sense to plan work in two-week sprints, but for an artist, an asset may take longer than two weeks to complete.
How do you allow different skills to plan the way that works best for them? Some studios may choose to open up for flexibility – do whatever you like! But that tends to cause issues with alignment and siloes of data, resulting in loss of vision. Lost vision in the sense that it is difficult to understand, but also — and maybe more importantly — the risk of losing the vision of what the game will be.
With the right approach, however, you can avoid these obstacles. Join backlog expert Johan Karlsson to learn:
-The balance of team autonomy and alignment.
-How to use the product backlog to align the project vision.
-How to use tools to support the flexibility you need.
Looking for a planning and backlog tool? You can try Hansoft for free.
Are you working in Semiconductor, VLSI/FPGA domain? Looking for an automated test generator for your regressions? Here is RTGen! #EDA, #UVM, #SystemVerilog
QA is dead long live the new QA - Agile Dev and QA Conference IsraelYuval Yeret
So we've gone Agile, we've implemented "Agile Teams". How are organizations dealing with the increased forces of running faster and faster loops from need to delivery? How does it affect how QA people and QA groups look into the future?
Vskills certification for Capybara Testing Professional assesses the candidate as per the company’s need for integration testing tool for rack based web applications. The certification tests the candidates on various areas in installing capybara, Scoping, Scripting, Debugging, Matching, Asynchronous JavaScript, XPath, CSS, Using Capybara with Cucumber and RSpec.
Experiences using grails in a Microservice Architecture SpringOne2gx 2014Jeff Beck
We deployed five new Grails micro services into production roughly a year ago. I will describe how Grails fits into our larger polyglot architecture. And go through our experiences building and maintaining these micro services. Showing what items we reused and standardized across the application, and the pitfalls we have encountered. I will also work through some of the supporting technologies including Puppet, Vagrant, OpenStack, Spring Integration, and ActiveMQ and how we are using them with Grails.
By the end of the talk you should have the knowledge to evaluate if Grails micro services are good for your team and what support you will need to put in place before you can take the micro service approach.
At Full Stack Techies, we understand the importance of robust and efficient software solutions to drive digital growth and streamline business processes. As a leading provider of Java development services, we offer a comprehensive range of services designed to meet your specific business needs. When you outsource Java development services to Full Stack Techies, you gain access to a team of brilliant minds dedicated to delivering quality solutions. Our experienced developers possess deep knowledge and skills in Java, allowing them to understand your requirements and deliver exceptional results.
For more details visit: https://fullstacktechies.com/java-development-services
With Software Quality Assurance Service, we are making sure your product gets end-to-end tested and delivered to your users is always the primary focus for us.
Continuous Delivery in the Enterprise, powered by Serena and CloudBeesSerena Software
Don’t get stung by the challenges of implementing continuous delivery improvements in your organization! Continuous Delivery provides a significant competitive business advantage when the path to production is integrated and automated. Cloudbees and Serena Software jointly present the key practices to implementing Continuous Delivery in the enterprise and automating your way to success.
Presentation on Mobile DevOps. Presented at MoDevTablet conference on Sept. 14th. Focuses on:
- What is DevOps?
- What are the challenges of DevOps for Mobile?
- Best practices for Mobile DevOps
Blog post: https://sdarchitect.wordpress.com/2012/09/15/slides-for-my-presentation-on-mobile-devops/
The Training Course will have following Modules
1. Introduction: Company Profile
2. Introduction: Media Sector and Information Technology Sector
3. PHP
4. JAVA
5. Dot Net
6. Web Designing
7. Web Development
8. Internet Marketing
How to Implement Hybrid Cloud Solutions SuccessfullySoftServe
There are a vast range of new technological trends appearing on the market, among them Hybrid Cloud. According to a recent Gartner report Computing Innovations That Organizations Should Monitor 2015, the “Cloud” trend has been replaced by “Hybrid Cloud”, but what exactly is this new trend?
DevOps Culture & Enablement with Postgres Plus Cloud DatabaseEDB
The Cloud and DevOps are made for each other. The ease of provisioning computing resources in the cloud is unmatched, cloud scalability allows testing and deployment for any size and type of application, and the cloud lets you reach developers and customers, wherever they may be.
Before you start down the path to DevOps, you'll need to work through organizational and cultural issues that are just as important as your technological issues.
View this presentation to get an overview of DevOps and the steps you need to take to be successful.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.