Mrs. Simona Kucerikova worked as a waitress on the MV River Duchess, a luxury river cruise ship, from March 24th, 2010 to December 30th, 2010. The River Duchess is owned by GRC Global River Cruises GmbH and sails between the Netherlands and Romania, catering mainly to American, British, Canadian, and Australian passengers. As a waitress, Ms. Kucerikova provided excellent service to up to 25 passengers and helped ensure the cleanliness of the restaurant area. She was praised for her reliability, customer service, work ethic, and friendly demeanor. GRC thanked Ms. Kucerikova for her work and expressed their hope to have her return for

1. Basel, Switzerland 30th
of December 2010
To WHOM IT MAY CONCERN
Mrs.Simona Kucerikova worked from 24th of March 201Otill 30th
of December 2010 on board MV River
Duchess by GRC Global River Cruises GmbH Basel, Switzerland.
GRC Global River Cruises GmbH is the European Operations Office of Uniworld,at L.A., Los
Angeles USA based tour operator and travel agency. Uniworld was voted one of the top 10 small
ship cruise lines by Conde Nast Traveler 2009.
The MV River Duchess is a 5* Boutique River cruise ship that caters to a maximum of 138
Passengers in 69 cabins. The MV River Duchess is a floatingHotel, offering a restaurant, bar and
lounge who cruises between the Netherlands and Romania.
We cater mainly to American, British, Canadian and Australian passengers.
In her position as Waitress, Ms Kucerikova was reporting to the Restaurant Manager. She was
responsible for the mise en place, the professional and friendly service of food and beverages
of up to 25 passengers in her restaurant station and was jointly responsible for the impeccable
cleanness and hygiene in the restaurant area. Ms Kucerikova assisted with welcome and
farewell cocktails, afternoon tea and other onboard activities.
Ms Kucerikova was a real asset to our company and the ship MV Duchess. She is a tremendously
reliable and honest staff member who is always extremely customer- orientated. Ms Kucerikova
works excellently as regards quantity and quality. Even when she had to deal with a very large
volume and under pressure her work was absolutely faultless with an outstanding quality. Her
deep involvement to work was exemplary. Ms Kucerikova is always very enthusiastic about
innovation and to take up further education to develop her skills. She was very well organised
and worked to a particularly high standard with exceptional thorough knowledge of her job and
related work aspects and to the required GRC standards.
Because of her very friendly and accommodating attitude, she has been highly regarded by her
colleagues and superiors as well as the guests. She always helpedher fellow crew members
without being prompted. Ms Kucerikova influences her team with her motivation and
persuasive manners. Because of her outstanding loyalty and upright behavior towards the
company and her superiors she was highly respected by everyone.
We thank Ms Kucerikova very much for her work on board of the MV River Duchess and very much
hope to welcome her back for the upcoming season if we have a suitable position available. For her
future career and life we wish her all the best and much continued success.