This document proposes an automated ordering system for restaurants in Pakistan called Qorder. It aims to address issues with the traditional ordering process such as orders being messed up or difficult communication for disabled customers. The system would allow customers to order directly from their phones by scanning a QR code or entering a table number, improving efficiency and customer service. It outlines how the system would work from ordering to payment, and discusses potential problems around technology literacy and ambiguity that still require staff assistance. The proposal is presented as a solution to common customer pain points and a way to improve the restaurant experience.

1. Supervisor: Ms. Maria Rahim
Mohsin Raza Devjani
(mohsin.devjani@khi.iba.edu.pk)
Muhammad Ali (mali.13121@khi.iba.edu.pk)
Muhammad Faizaan Ahmedani
(mfaizanahmedani@khi.iba.edu.pk)

2. OVERVIEW
• In this world everything is getting advanced and everyone is moving towards automation.
This led us to realize that Pakistan lacks in technological advancement almost in every sector.
So, we decided to change the concept of taking orders in restaurant and rather make it
automated.
• For so many years we have been going to restaurants and most of the times we end up
getting our food messed up because the waiter was waiting others too and could not
remember our order exactly. And we have also encountered that disable people who cannot
hear or speak often avoid eating outside because it gets difficult for them to tell waiter what
they exactly want.
• So we decided if we can bypass this whole process and anyone in a restaurant can order just
from their mobile phones so it would save so much money to owners and it would make
disable’s feel comfortable because then they won’t be having awkward communication with
the waiters.

3. CONTINUED
• People nowadays visit restaurants frequently, which puts a burden on its administration, specially
on waiters. They waste a lot of time to decide their order and deliver it to the waiter. Hence,
decreases customer service. So, keeping the above problem in mind, we came with a solution
while discussing in a restaurant which its menu on its screens and ipads. We thought about how
we could do much more than that via these smart phones and solve this major problem with this
innovation.
• In the application, the user could scan QR or write table code, both mentioned on table’s surface,
to open the restaurant’s menu. After successful order placement, it will be queued on admin’s
panel and the ordered items will be showed on kitchen’s screen.
The customer will be notified once the order’s ready and will be served by waiter.
The bill be generated when the customer clicks generate bill and the receipt will be printed at
admin’s panel. The customer would receive the receipt by waiter and could pay by cash or card.
• Human resource management implementation is our future plan.

4. IMPLEMENTATION
It will be an easy to use web application. The application has a minimalistic design containing no
complexities. Users can access the menu by simply scanning a QR or enter table code mentioned in
front of them. This is to keep it simple so that the customers can enter the menu in one click. The
application will generate the total amount when the customer selects generate bill.

5. PROBLEMS
• Not every customer is satisfied with the description on menu, they always require a waiter clear
their ambiguity
• People who does not know about technology will not be able to use this application
• Customers expect restaurant to greet/wait them

6. SOLUTION
We understood the problems of customers who were not satisfied by tradition ordering system in
restaurants. Due to multiple reasons (language, disabilities, cultural differences, etc). We conducted a
questionnaire-based research in various restaurants of Karachi. The customers were asked to share
their problems and solutions they expect to lessen their burden. As a result, most of the customers
showed interest in using an application that could ease the process of placing order.
• It is the first application in Pakistan to improve customer service and reduce the workload on
restaurant
• Since our tagline is “Now Qorder, don’t order”, our objective is to eradicate the chances of
mismanagement and miscommunication between the customer, restaurant staff and chef, hence
delivering better customer service and providing restaurant with an efficient working environment