BIMS is a food and hospitality services company experiencing poor employee performance, morale, and a higher than normal turnover rate of 64%. The general manager Barbara Tucker and HR manager Debbie Horner conducted a survey of 78 employees to understand the causes of staff dissatisfaction. The survey included questions about working conditions, training, compensation, treatment, communications, and job security. While the normal turnover rate is 55-60%, it has increased to 64% in the last 4 months. The survey results showed low, negative scores across questions, with the mean, median, and mode all reflecting dissatisfaction. The team concluded that improving employee relations could help lower the turnover rate.

1. By: Stephanie Smith, Marie
Stapp, Tequila Myers, Kevin
Knapp, & Melissa Morrison

2. • Ballard Integrated Managed Services, Inc (BIMS) is a
services-based organization specializing in providing
food and hospitality services to corporations and
institutions. The organization is concerned with poor
employee performance, morale, and a higher than
normal turnover rate. The general manager, Barbara
Tucker has collaborated with HR manager Debbie Horner
to conduct a survey to gather information on what could
have caused staff dissatisfaction with the company.

5. • Nominal
• Gender? Male or Female
• Supervisor?
• Which division?
• Ordinal
• Measured with Scale
• 1(Very Negative) to
• 5(Very Positive)
• Interval
• Length of service, time employed
• Converted into number of months

6. • Histograms – useful for large data sets, organizes and
condenses data making it more understandable
• Likert Scale – used to record responses in a survey,
known as a rating scale
• Values were given to represent different terms
• Questions 1-10 used Likert scale with a 1 to 5 rating
• A,B,C, D questions used numerical values as follows
• 1-food, 2-housekeeping, 3-maintence
• Years and months added up in total months
• Female 1, male 2
• Supervisor 1, other 2

7. • Why has the turnover
rate increased to 64%
at BIMS?
• The mean, median,
and mode produced
similar results
• The mean, median,
and mode for this
analysis reflected low,
negative results for
the survey questions
asked
• The survey taken by
the 78 employees
includes questions
about working
conditions, shift hours,
quality of training, and
level of compensation,
fair treatment, internal
company
communications, and
job security (Ballard,
2012).

8. • The normal turnover rate at BIMS was 55 to 60%, but in
the last 4 months the rate increased to 64%
• Debbie Horner the HR manager at BIMS created a
survey and placed the survey in with employee’s
paychecks
• Only 17.3% of BIMS employees completed the survey,
but low percentages are sometimes common in surveys
• The mean and median were extremely close in data
results
• The mode on the other hand was lower than both the
mean and median
• Team A concluded that if BIMS worked to improve its
relations with employees, BIMS could lower the turnover
rate of employees