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Aged Care Cleaning Company
- 2. _______________________________________________________________________ 2 About Us A Cleaner World is a fully owned Australian company and has built a national reputation for its Experience, Value and Reliability. We have a robust presence across Australia, providing professional cleaning, laundry and property maintenance services to aged care facilities. Our company has focused on the aged care sector for a number of years, recognizing the need for a specialised cleaning and maintenance service for this growing sector. Our experience for over 24 years underpin all that we promise in terms of quality outcomes and reliable service. A Cleaner World is determined to provide our clients with their desired outcomes at the best possible value. Our price structure is based on a cost per resident per day model that is aligned with the federal funding for aged care facilities. We make it a priority to use the latest technology, coupled with the best work practices to achieve the highest productivity. At A Cleaner World we understand that quality must be delivered on a consistent basis with attention to detail for all services provided. For this purpose we have well refined processes, clear channels of communication, the latest training programs and a well-resourced support structure which is backed by our triple certification. All facilities currently serviced by A Cleaner World have gained compliance to the required Accreditation Standards and have achieved all 44 outcomes. Queensland Luke Mahoney 0404 887 283 New South Wales Sam Baissari 0421 343 727 Victoria Tony Guglielmo 0417 349 255 Western Australia Stephen Jakes 0429 385 909 South Australia & NT Daniel Puopolo 0427 025 870 A Cleaner World – Australian Offices Phone: 1300 134 659 Victoria Enrique Elgueta 0403 277 255
- 3. _______________________________________________________________________ 3 Our Products & Services Commercial Cleaning Property Maintenance Regular Maintenance Cleaning General Handyman Work One Off Cleaning Painting Carpet and Upholstery Steam Cleaning Gardening and Fencing Window Cleaning (External and Internal) Repairs and Maintenance Floor Polishing and Buffing Hard Floor Care and Strip and Seals Carpentry Plumbing and Electrical Builders Cleans Concreting and Tiling Flood Damage Cleaning Refurbishments Event Cleaning Preventative Maintenance High Pressure Cleaning/Washing Laundry Services Graffiti Removal Car Park Cleaning Essential Services Chemicals and Consumables Test and Tag Provided if required Infection Control Hygiene/Bacterial Testing Audits
- 4. _______________________________________________________________________ 4 Why A Cleaner World A Cleaner World is unique as we are not just a cleaning company, but a Total Supply Solution. With our partnerships, we can offer a one stop solution to your cleaning maintenance, chemicals and consumables. This delivers a lower overall administration process with a single monthly invoice outlining all your supply and service activities. Example invoicing - by line account allocation if preferred: (a) Cleaning (b) Maintenance (c) Chemicals (d) Consumables Our Total Supply Solution is supported by: Over 24 years’ of experience Offices in every state of Australia Partnership with Global Companies for Chemical and Consumables supply Fully integrated Property Services and Maintenance Division Triple Certification in ISO 9001, ISO 14001 and AS/NZS 4801 CleanCare Connect, online based reporting system Quarterly Customer Satisfaction Survey with Reports Guaranteed Response Time of 2 hours Guaranteed Rectification Time of 48 hours Experienced and Well-Resourced Operations Department
- 5. _______________________________________________________________________ 5 A Cleaner World - Working in Partnership We are committed to being a centre of excellence in the aged care sector and as such have developed systems and procedures that are now recognised as essential tools for meeting compliance within industry required standards. At A Cleaner World we know that the work we perform has a direct effect on the environment of your residents. We ensure that our cleaning processes meet the specific needs of your facility. This is backed up by our many years' experience in the healthcare sector resulting in an understanding of all operational issues in aged care. Our current ‘Aged Care Cleaning Standards Manual’ is one of the most comprehensive document in the market. It has taken hundreds of hours of research and development to create a fully integrated system in this sector. It covers effective infection control procedures, sustainable cleaning and laundry solutions necessary to create a safe and hygienic environment for residents, staff and visitors alike. We have also incorporated colour coded micro fibre system which improves efficiencies, reduces OH&S risks and prevents cross contamination of infection in aged care facilities. A Cleaner World has always invested heavily in the support structure for our cleaning staff. We have found that this is the critical element in maintaining the service requirements for each site we manage. Our current structure is designed to manage the periodical details of each contract separately from the regular cleaning crews. This keeps the daily crews focused on the essential daily and weekly tasks. Their cleaning rosters are designed in a weekly format with details for every day. This makes it clear as to when any task is to be completed. The functioning of our Property Services Department supports the cleaners and area managers to focus on day to day cleaning. None of our management crew performs hands on work, utilising trained individuals to complete the wide range of services required for B2B customers.
- 6. _______________________________________________________________________ 6 A Cleaner World’s Experience Below is a list of selected Aged Care current clients showing the depth of A Cleaner Worlds skilled know-how with the operation of cleaning services across multiple sites with differing requirements and cleaning specifications. Australian Finnish Rest Home (Finlandia Village) Doutta Galla Aged Services Sacred Heart Mission Salvation Army (James Barker House)
- 7. _______________________________________________________________________ 7 A Cleaner World’s Property Maintenance Clients A Cleaner World can provide complete Property Maintenance and Facility Management services in addition to Cleaning Services. Property Maintenance can be delivered and included in weekly invoices as an additional service. This integrated supply solution means that facility managers of can contact us directly if required for these additional services. Alternately, these services can be invoiced separately. The below list details some of our current corporate group clients and the type for services we deliver: Henley Homes Painting Liuzzi Group Warranty Maintenance Saw Constructions Painting AV Jennings Painting
- 8. _______________________________________________________________________ 8 A Cleaner World’s Management Approach Integrity & Business Ethics: We believe that a company’s integrity is a direct reflection of the personal integrity of each key member of the senior management team. At ACW, we believe that our integrity and business ethics are two of our greatest strengths. We are recognised by our peers and clients alike for being transparent and honest. Partner Philosophy: We like to create “business partnerships”, not simply be a service provider. This is demonstrated by the care and interest that we show in our clients’ business. By design, the person that you meet with when we are tendering for a particular contract is the person that you will always deal with. This is important and ensures that every client receives the right amount of time and service. Our Record: We are pleased that we are recognized for providing our clients consistently high levels of service. We try to maintain a long business working relationship with all of our clients based on trust, mutual respect and results. Our Primary Goal: We aim to provide a service that exceeds our clients’ expectation and creates an environment that will improve your staff's happiness and productivity, while attracting and retaining patrons. Communication: We have learned that listening to our clients’ needs and understanding their position is the most important step in determining the ‘best' solution to their needs. We are also able to provide on line reporting on key aspects of the service that we provide and the associated reports, if this is desired. National Coverage: We have country wide coverage, with State Managers for each state. This enables us to provide our services throughout Australia, whilst providing our clients with good local knowledge. Quality Assured: You can be confident in the knowledge that ACW has attained ISO accreditation. This further supports our ability to provide comprehensive support and service to our clients. Immediate Response Time: ACW guarantees an immediate response time of 2 hours. This means that at any time of the day or night you can call ACW and be assured that you will receive support within 2 hours to help maintain or improve the standard of cleanliness of your premises. Management Team - By deciding to engage ACW to manage your cleaning needs, you will be able to benefit from many years of experience that can only be acquired from time spent within different many different environments. Our experience and hands-on approach means we understand all the issues and operational considerations that you will encounter day-to-day. We have over 17 years of cleaning & hospitality experience. Property Maintenance Service: ACW are also able to offer our clients a range of Property Maintenance Services. These include: carpet steam cleaning, pressure washing, air purification, window washing, and graffiti removal, painting, electrical and plumbing. This means that you are able to engage one company to fulfil all your cleaning and property service needs, ensuring an efficient service with one telephone call. Why Us? At A Cleaner World we understand that “your success is our success” that is why our aim is to give your premises the highest standard of cleaning using the most efficient and cost saving procedures available.
- 9. _______________________________________________________________________ 9 Service Supported By Technology A Cleaner World has invested over the past several years in technology to improve the level of service that we provide to our clients. From communication to reporting, we have understood that efficiency in processes deliver a better result to our customers. Communications and Customer Care A Cleaner World has a communication system which is available on site that records daily requests and minor issues that requiring rectification. This communication log is normally between the Facility Manager and the onsite staff. Our assigned Area Supervisor reviews the data in the book weekly to determine any ongoing issues and if the staff has been prompt in their response. He also records the details of his visit each time he inspects the site. This model provides a permanent record of all interactions and monitoring of the site. Our customer care approach is supported by regular customer satisfaction surveys and the following proven customer complaint follow-up process: CleanCare Connect, our online reporting system allows the ongoing management of all sites and workers on those locations. With up to the minute reporting and monitoring, our clients receive the best of service and peace of mind. Every detail for every site is monitored and recorded by the system, including all specifications, extra work requested, equipment, risk assessments, site inspections, audits, and even customer feedback with ACW response times. Customer Complaint raised with ACW Area Manager Staff notified about issue by Phone and Email Follow-up visit by ACW Area Manager on next day. Inspection of problematic areas If issues persist, meeting with staff held on site while problem is fixed Notify client by person/email or phone call to confirm that problem is rectified
- 10. _______________________________________________________________________ 10 Integrated Management System Occupation Health & Safety A Cleaner World is committed to providing a safe place and safe systems of work. We adhere to Health and Safety legislation on all our contracted sites, as well as to the relevant Health and Safety Policies and Procedures of our clients. In demonstration of the above commitment, our company aims to: Provide and maintain safe cleaning equipment Implement safe systems of work within the work place Arrange and monitor the safe use, storage and transportation of all materials Ensure that “Health & Safety Principles” at all premises for all individuals Provide employees and contractors with regular information, training and supervision to ensure their safety. Maintain information and all records relating to employees’ health and safety. Quality Assurance A Cleaner World believes in enhancing the quality of life of residents and staff. We aim to deliver outcome-based hygiene standards by using current best practices in the aged care industry. This is achieved by a combination of internal processes, external audits and the partnership that exists with our clients. With our established Quality Management System accredited to ISO 9001 and an experienced management team, we ensure that all customer expectations are met. We comply with the international standards of ISO 14001 in Environmental Management Systems and AS/NZS 4801 in Occupational Health & Safety Management Systems. Environmental Systems A Cleaner World has made a commitment to reduce the use of chemicals, which may harm the environment. Instead, we have chosen products that are classified as having less effect on the environment. One example of this is the use of orange oil based products instead of industrial solvent based ones. Wherever possible, we have determined to introduce the use of micro- fibre cleaning cloths to eliminate the use of detergents and chemicals. We have also introduced the use of high pressure steaming equipment, which eliminates the use of chemicals for certain tasks. This has the added benefit of sanitizing surfaces