1. RESEARCH AND PUBLICATIONS
Journal Publications
Unzicker, Deborah (1999) , "The Psychology of Being Put on Hold: An Exploratory Study of Service
Quality," Psychology and Marketing Vol 16 (4), pgs 327-350 (July).
Clow, Kenneth E., Deborah Unzicker, Emin Babakus, “The Role of Organizational Communications on
Employee Perceptions of a Firm, Journal of Professional Services Marketing (forthcoming).
Regional Proceedings
Unzicker, Deborah (1996), "Strategy and Marketing: A Contemporary Perspective," in Advances in
Marketing, David Stratton, Lou E. Pelton and Shannon Shipp eds., University of North Texas:
Southwest Marketing Association.
Unzicker, Deborah, Robert M. Peterson, & Stefan Nicovich (1996), "Quality Initiative Effects on Union,
Non-Union, and Management: A view of Employee Job Satisfaction and Team Orientation," in
Advances in Marketing, David Stratton, Lou E. Pelton and Shannon Shipp eds., University of
North Texas: Southwest Marketing Association.
Clow, Kenneth E., Unzicker, Deborah (1999), “The Marketing of an Assisted Living Facility to Children
of the Elderly, Atlantic Marketing Conference.
National Proceedings
Unzicker, Deborah, Dennis L. Pedrick, Emin Babakus (1995), "The Relationship Between Perceptions of
Quality Improvement Efforts and Objective Measures of Quality and Profitability," Fourth
Annual AMA Frontiers in Services Conference, Vanderbilt University, Nashville, TN.
Conference Presentations
Unzicker, Deborah (1996), "Strategy and Marketing: A Contemporary Perspective," Southwest
Federation of Academic Disciplines Conference, San Antonio, TX.
ACHIEVEMENTS
Golden Key National Honor Society -1991
Who's Who in Rising Young Americans in Business and Society-1992
National Marketing Honorary - 1993
2000 Most Distinguished Women - 1993
Humko Award for Teaching Excellence - 1997
PERSONAL INFORMATION

2. Date of Birth:July 25, 1964
Marital Status: Divorced
Children: Two
ADDRESSES
Office: Home:
University of Memphis 4530 Clarke Road
Fogleman College of Business Memphis, TN 38141
and Economics RM 104 Telephone: (901)565-0060
Memphis, TN 38152 Fax: (901)370-6719
Telephone: (901) 678-1636 Email: dunzicker@msn.com
Fax: (901) 678-2685
Email:dunzickr@memphis.edu