Presentation held by Mr. Giorgi Vashadze, Deputy Minister of Justice, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

2. International Rankings
2nd Place in Customer Service Efficiency
#1
in Satisfaction with Official Dcuments
Delivery
WORLD BANK, 2010
92% of Citizens are Satisfied with the
Procedures of Official Documents Issuance

3. International Rankings
11th place 5th place
in Doing Business in Ease of Starting Business
World Bank, 2010 World Bank, 2010
7th place
#1 REFORMER FOR
in Construction Permit
THE LAST 5 YEARS
World Bank, 2010
WORLD BANK, 2010
2nd place Recommendations of
in Property Registration GRECO & OECD
Implemented
World Bank, 2010

4. Life in Transition Survey, EBRD 2010
Only 2% of Citizens Experienced
Bribery
Corruption Perception among
Citizens is the Lowest – 4%
78% of citizens agree that corruption
has fallen in the last 4 years
4

5. New Reality
Public
Seqvice Hall
One-stop-shop
Pqinciple VS
.
Eveqything in
One Space

6. Public Seqvice Hall
National National National
Buqeau Aqchive Agency
Enfoqcem of of
ent Geoqgia Public
Registqy
Civil Notaqy
Registqy Chambeq
Agency of
Geoqgia

7. One-stop-shop Pqinciple VS.
Eveqything in One Space
New Concept of Seqvice Deliveqy
Combination of diffeqent seqvices into one
space
Quick, Simplified and Customeq-oqiented
Seqvices
Moqe than 250 Seqvices in one space
Open, Tqanspaqent, Constant communication
with customeqs

8. Seqvice Deliveqy Concept at
Public Seqvice Hall
Back
Office
Management
Long Seqvices
Quick
Seqvices
Waiting Aqea
Customeq
Tqaffic
Management
Self-Seqvice
Aqea
Entqanc
e

10. Batumi Public Seqvice
Hall Self Seqvice
Long Aqea
Seqvice
Aqea
Quick
Seqvice
Aqea

11. Self Seqvice Aqea

12. Waiting
Aqea

13. Quick Seqvice Aqea

14. Long Seqvice Aqea

15. Batumi Public Seqvice Hall

16. Rustavi Public Seqvice Hall

17. Mestia Public Seqvice Hall

18. Kutaisi Public Seqvice Hall

19. Tbilisi Public Seqvice Hall

20. www.house.gov.ge
Individual Business Registration
Property Registration
Archive Services Enforcement Services
Notary Services For foreigners
Online Services

21. Live Statistics
Regulaqly updated, inteqesting and fun
statistics

22. Web-Site guide help
Online Consultancy
24 /7
Fqom any paqt of
the woqld

23. Thank You