The document outlines the agenda for a strategic sourcing conference for retail facilities professionals, including sessions on best practices in sourcing, developing strategic sourcing plans, assessing vendor performance, and qualifying green vendors; it also includes education sessions on facilities operations like HVAC, lighting, and doors and locks. Attendees will learn new techniques for strategic sourcing, sourcing for sustainability, and evaluating vendor performance from industry experts and retail peers.

1. 1
Learn industry best practices & trends
Embrace new sourcing and vendor management
techniques
Collaborate with your peers and invite your
internal sourcing partners to join you
Share vendor management business practices that
work for you
Acquire new sourcing tools and templates
Evaluate your sourcing and procurement
processes
Identify new service providers or meet with your
existing vendors
STRATEGIC
SOURCING
FOR RETAIL
FACILITIES
SERVICES

2. 2
Facilities
Management
Professionals
are challenged to work
with their sourcing teams
to quantify and validate the
service providers working in
their stores. This conference
will provide valuable ways to
meet that challenge.
Industry Thought
Leader Presentations
• Today’s Sourcing Business Practices
• Trends in Sourcing
• Sourcing for Green Products & Services
• Useful Tools to use in Sourcing
• Managing and Assessing Vendor
Performance Effectively
Who Should
Attend?
• Retail Facilities Professionals
• Sourcing Professionals
• Procurement Professionals
• Project Managers
• Regional Facilities Managers
• Property Managers
• Store Life Cycle Managers
• Asset Managers
MASTER LOGO
SM
PRSM is the leading membership association that empowers Retail
Facilities Professionals to make informed business decisions by
delivering best practices, education, forums and valued partnerships.
NOT A MEMBER YET?
Join and collaborate with your fellow FM peers by emailing
membership@prsm.com or visit www.prsm.com. Membership
dues will be prorated October 1 through December 31, 2013.

3. 3
Conference
Schedule
PRE-CONFERENCE: TUESDAY, OCTOBER 8
10:00 am — 12:00 pm RFMP Exam
1:00 pm — 6:00 pm Registration and Member Services Open
2:00 pm — 5:00 pm Exhibitor Move-in
3:00 pm — 6:00 pm Facilities Connection /
Marriott Hartford Downtown
3:30 pm — 5:30 pm PRSM Committee Meetings /
Marriott Hartford Downtown
5:30 pm — 6:30 pm Volunteer Appreciation Reception
(by invitation only) / Marriott Hartford Downtown
CONFERENCE: WEDNESDAY, OCTOBER 9
6:30 am — 5:30 pm Registration and Member Services Open
7:00 am — 8:45 am Exhibitor Move-in
7:30 am — 9:00 am Continental Breakfast
8:00 am — 8:45 am New Member/First Time Attendee Orientation
9:00 am — 10:00 am Opening General Session and Keynote
10:15 am — 12:15 pm Maintenance MarketPlace
12:15 pm — 1:30 pm Luncheon & General Session
CONFERENCE: WEDNESDAY, OCTOBER 9
1:45 pm — 3:00 pm Concurrent Sessions
• Diverse Strategies in Developing a
Strategic Sourcing Plan
• Anatomy of a Waste Management
and Recycling RFP
• Retailer2Retailer Best Practices
Forum: Extra Small & Small Boxes
(15,000 sq. feet or less)
• Facilities 101: HVAC
3:00 pm — 3:30 pm Break
3:30 pm — 4:45 pm Concurrent Sessions
• Ranking the Respondents: RFP
Scorecards
• Qualifying Green Vendors & Products
• Retailer2Retailer Best Practices Forum:
Medium Boxes
(15,001 – 50,000 sq. feet)
• Facilities 101: Lighting
5:00 pm — 6:30 pm Welcome Reception /
Marriott Hartford Downtown
*All functions at Connecticut Convention Center unless noted otherwise.
*Connecticut Convention Center | 100 Columbus Boulevard | Hartford, Connecticut 06103

4. 4
Conference
Schedule
Power pumping
fists? You got it!
Get ready for a
super-energetic
speaker that
will help you
take what
you’ve learned
throughout the
conference and:
- Inspire you to make changes.
- Evaluate your routine.
- Take a hard look at
your attitude.
- Teach you how to ‘Get
Switched On’ for the things
that matter most to you.
Facilities Connection
Marriott Hartford Downtown
TUESDAY, OCTOBER 8: 3:00 pm — 6:00 pm
One of the most successful ‘Sourcing in Action’ events is
Facilities Connection. PRSM Association helps you cut
through the clutter and identify potential service providers
who meet your pre-determined qualifications.
RETAILER BENEFITS:
• Interview four to six solution providers
pre-qualified to meet your pressing needs for
future years.
• Pre-scheduled one-on-one dedicated
uninterrupted 20-minute sessions.
Retailers:
Participate in Facilities Connection and save $300 in travel
expenses + one night free stay at the Marriott Hartford
Downtown during PRSM’s Mid-Year Conference. (One
representative per company is eligible for reimbursement.)
HOW TO REGISTER:
Contact the Vendor Relations team at sales@prsm.com.
CONFERENCE: THURSDAY, OCTOBER 10
8:00 am — 2:00 pm Registration and Member Services Open
8:00 am — 8:30 am Continental Breakfast
8:30 am — 9:45 am Concurrent Sessions
• A Framework for Assessing and Improving:
Under-Performing Service Providers
• Retailer2Retailer Best Practices Forum:
Large & Extra Large Boxes
(Greater than 50,001 sq. feet)
• Facilities 101: Doors, Glass & Locks
10:00 am — 12:00 pm Maintenance MarketPlace
12:00 pm — 1:30 pm General Session Luncheon and
Keynote: Get Switched On!
The Power of Attitude & Activity
Presenter: Chip Eichelberger
1:30 pm Adjourn
Chip Eichelberger
*All functions at Connecticut Convention Center unless noted otherwise.
*Connecticut Convention Center | 100 Columbus Boulevard | Hartford, Connecticut 06103
RFMP CERTIFICATION EXAM | Advanced Registration Required
Less than one percent of facility management practitioners have earned the Retail Facility Maintenance Professional (RFMP) designation,
yet the knowledge and prestige that accompany it can make a significant impression on your career and industry recognition.
Exam Date: Tuesday, October 8 | Exam Time: 10:00 am – 12:00 pm | Exam Fees: $295 – PRSM Member $790, Non-PRSM Member
Contact the PRSM Association Education team if you have questions at (972) 231-9810 or e-mail education@prsm.com.

5. 5
Strategic Sourcing
Education
Many FM professionals aren’t aware that they are already a
part of the sourcing process. Managing vendors, being involved
in any part of the RFP Process or suggesting vendors are
all part of sourcing. FMs are being challenged to work with
sourcing teams to quantify and validate the value that they
deliver to their end consumer, the store (managers) and their
customers. This new challenge requires education on building
partnerships and understand the fundamentals of sourcing
and ways to increase effectiveness and drive down costs.
Wednesday, October 9: 9:00 am – 10:00 am
Opening General Session: Trends in How We Buy
Without question, how we buy and how we select service providers
has come a tremendously long way in the past decade. But, what
will the future hold? What land mines and other surprises can
we expect? What might we miss given our relentless focus on
reducing costs? In this insightful opening general session, we will
tackle these questions and more as we discuss what will shape
the evolving landscape and how best to prepare for the future.
Michel Theriault, FMP, RPA, LEED AP, Strategic Advisor
Wednesday, October 9: 12:15 pm – 1:30 pm
Luncheon: Key Success Factors of Facilities and Procurement
Teams
“We need to talk.” Sometimes, these words can make your
insides quake. In a professional setting, they’re critical. The
success of a facilities and procurement partnership lies in
clear, concise communication, which allows both sides to
deliver top line results for their organization. During this event
you will hear from facilities and procurement teams who will
share their best practices for establishing strong working
relationships built on open lines of communication.
Wednesday, October 9: 1:45 pm – 3:00 pm
Diverse Strategies in Developing a Strategic Sourcing Plan
When it comes to strategy, one size does not fit all. Each business
is different, each professional, each set of circumstances.
The crux of a strategic sourcing plan is knowing — from the
onset — that adaptation far outweighs hard and fast.
Retailer and Vendor Outcomes:
• Develop sourcing objectives, strategies and tactics
• Evaluate when to use traditional RFPs or conduct online auctions
• Create measurable supplier selection criteria
• Gain real-world knowledge regarding timeline development
David Acquaviva, Sears Holding Co.
Maintenance MarketPlace
exhibit offers a relaxed
environment to engage
with 159 vendor partners to
discuss their services and
your future needs. Browse
highly valued PRSM partners
and inquire about how their
products and services fit
your brand’s portfolio.
Wednesday, October 9:
10:15 am – 12:15 pm
Thursday, October 10:
10:00 am – 12:00 pm
To view a full list of
vendor partners visit
www.prsmmidyear.com,
Sourcing in Action.
Maintenance
MarketPlace

6. 6
Strategic Sourcing
Education
Wednesday, October 9: 3:30 pm – 4:45 pm
Ranking the Respondents: RFP Scorecards
FM professionals strive to deliver value to their customers, the
stores and the stores’ staff. A significant strategy to deliver value is
through the use a systematic sourcing process highlighted by the
Request for Proposal (RFP). But an inherent challenge with the
RFP process is how a FM or sourcing professional rationalizes a
vendor’s profile. Anybody can figure out which vendor should be least
expensive based upon proposed rates and fees, but so often you
“get what you pay for” as the saying goes. But how is one to keep
score of subjective information for the purpose of ranking vendors?
That’s where the RFP Scorecard template comes into play and can
support the evaluating and ranking of qualifiable, subjective data.
This hands-on session will review the RFP Scorecard template
and illustrate how to use it to maximize results. This session will
also feature a review of the new PRSM online Sourcing Tool Kit.
Retailer and Vendor Outcomes:
• Review the basic fundamentals of sourcing
• Discuss what vendor profile information is critical to a retailer
• Insight into the application and use of the RFP Scorecard Template
David Connelly, David’s Bridal
Thursday, October 10: 8:30 am – 9:45 am
A Framework for Assessing and Improving:
Under-Performing Service Providers
How do you work with a service provider without resorting to legal
action? The reality of the sourcing marketplace is that sometimes for
parties feel like their expectations are going unfulfilled. So, how do you
translate concerns into structured issues and work toward improving the
arrangement? This session will propose a framework for assessing an
under-performing arrangement, evaluate the type of relationship that
exists between you and your service provider, and determine whether the
partnership’s built on a foundation of shared trust, goals and objectives.
Retailer and Vendor Outcomes:
• Outline clear provider goals and objectives
• Demonstrate how to conduct data-driven
assessments of service providers
• Perform practical steps to redirect performance
Daryl Watkins, A.T. Kearney

7. 7
Strategic Green
Sourcing Education
It’s the buzz word heard ’round the world: Sustainability. Nice
idea, right? Here’s the deal, this idea will be standard business
practice. Are you ready? We spend 90 percent of our lives
indoors. The way we build — and operate — the retail and work
environment is supremely important, not only from a health/
well-being and ecological standpoint, but from a business one,
as well. Demand for environmental performance has never been
higher and sustainability will be a key influencer on all aspects
of building operations moving forward. Embracing sustainability
now will mean sustaining your business in the future.
Wednesday, October 9: 1:45 pm – 3:00 pm
Anatomy of a Waste Management and Recycling RFP
This session will unveil the first-of-its-kind waste management and
recycling RFP template developed exclusively for PRSM members.
A must-have tool for retailers, this template offers complete, clear-cut
guidance for both requesting and reviewing bids for recycling programs.
Retailer and Vendor Outcomes:
• Identify critical questions to ask future haulers and consultants
• Learn how to prepare waste management and recycling RFPs
• Examine successful waste management and recycling case studies
• Discover what waste management KPIs retailers are evaluating
Justin Doak, LEED AP, Ecoxera, Moderator; Maureen Lux,
Dollar Tree, Inc. and Tonya Martin, RockTenn Recycling
Wednesday, October 9: 3:30 pm – 4:45 pm
Qualifying Green Vendors and Products
This session is designed to provide clear, consistent steps for
qualifying green, sustainability-driven vendors and suppliers.
Green is the thing, but which earth-focused, eco-friendly
vendors share your vision for the future? While green claims
run rampant, it’s crucial for all sourcing professionals in the
facilities division of retail companies to be able to cut through
the clutter to make the most informed business decisions.
Retailer Outcomes:
• Discover how to assess vendor claims on
sustainability attributes and initiatives
• Learn how to examine and measure vendor
qualification, services and products
• Understand how to utilize the PRSM Strategic
Green Sourcing Survey template
Vendor Outcomes:
• Vendors are encouraged to attend this session to gain valuable
insight into what retailers will be expecting regarding sustainability
• Discover how to meet retailers’ sustainability expectations
• Understand how to utilize the PRSM Strategic
Green Sourcing Survey template
Justin Doak, LEED AP, Ecoxera, Moderator, Linda Giddens,
Office Depot and Amber Johnson, Powerhouse Retail Services

8. 8
Facilities 101
Education
To work together on any project effectively and successfully, it’s essential
that each team member use a common language and have a clear
understanding of facilities operations. This unique series of classes, led by
a team of subject matter experts, will fill the knowledge gap for individuals
with little or no experience with multi-site facilities trades. Participants will
develop an understanding of essential terminology and the anatomy of
each trade to effectively implement successful maintenance programs.
Who Should Attend?
• FMs who wish to increase their basic knowledge in a specific trade
• Individuals transitioning into the FM profession
• Young professionals entering the FM field
Wednesday, October 9: 1:45 pm – 3:00 pm
Heating, Ventilation and Air Conditioning (HVAC)
Topics include:
• HVAC Terminology
• Fundamentals of Air Conditioning
• Heat Transfer
• Types of HVAC Systems
• Identification and Operation of Key Components
• Controls
• Purpose and Process of Preventative Maintenance
• Components
• Life Safety/Codes
• Common Maintenance Issues
Curt Picard and Ron Prager, Brinco Mechanical Services, Inc.
Wednesday, October 9: 3:30 pm – 4:45 pm
Lighting
Topics include:
• Lighting Terminology
• Design Objectives
• Anatomy of a Lighting System
• Light Sources
• Drivers, Ballasts & Power Supplies
• Controls
• Lighting Application Spaces
• Common Maintenance Issues
Ryan C. Rodau, GE Lighting
Thursday, October 10: 8:30 am – 9:45 am
Doors, Glass and Locks
Topics include:
• Life Safety/Codes
• Doors, Glass, Locks Commonly Used Parts/Terminology
• Doors
• Manual (Storefront/Hollow Metal)
• Automatic
• Rolling/Overhead
• Glass/Safety Codes
• Locks - Basics
• Cylinders/Cores/Restricted Systems
• Rekeying/Key Duplication
• Common Maintenance Issues
Don Cherry, Jr., PSP, CCPR, Ingersoll Rand
Security Technologies of New England

9. 9
RETAILER ONLY FORUMS
These forums offer a glimpse of the format and content covered during a full-day
Retailer2Retailer Best Practices Forum. Our shorter Mid-Year Conference version
provides you an opportunity to test-market any idea or challenge (actual or potential)
with a focus group of your retail peers all willing to help you refine your concept.
Discussion topics will center on vendor management sourcing and based on specific
store sizes.
Wednesday, October 9: 1:45 pm – 3:00 pm
Extra Small & Small Boxes (15,000 sq. feet and less)
Facilitator: Robbie Drake, The Pantry, Inc.
Wednesday, October 9: 3:30 pm – 4:45 pm
Medium Boxes (15,001 – 50,000 sq. feet)
Facilitator: Michaela Bass, FMA, Golf Town
Thursday, October 10: 8:30 am – 9:45 am
Large & Extra Large Boxes (Greater than 50,001 sq. feet)
Facilitator: Matthew Jacques, BJ’s Wholesale Club, Inc.
Thank you to our
R2R Sponsors!
Retailer2Retailer Best Practices Forums
Option 1
Option 2
Conference Sponsors
Thank you to our sponsors.
Action Services Group
Berger Engineering Company
Bonded Filter Co.
Capitol Light
Ferrandino & Sons
Global Facilities Management
and Construction
Key West Air
Massglass & Door Service
MX Services
Powerhouse Retail Services
Prestige Maintenance USA
Procter & Gamble Professional
Servicecom USA
Verisae

10. 10
Registration Fees & Information
Registration Online at www.prsmmidyear.com
CATEGORY BY SEPT 20 SEPT 21–ONSITE
Retailer Member Full Conference $ 75 $ 85
Retailer Member One Day $ 65 $ 75
Retailer Non-Member Full Conference $ 150 $ 150
Retailer Non-Member One Day $ 90 $ 110
Non-Exhibiting Vendor Member Full
Conference (Annual Sales Volume
Less than $500,000)
$ 500 $ 500
Non-Exhibiting Vendor Member Full
Conference (Annual Sales Volume
Greater than $500,000)
$1000 $1000
Non-Exhibiting Non-Member Vendor
Full Conference
$1500 $1500
Exhibitor Attendee Full Conference
1st & 2nd Attendee Complimentary Complimentary
3rd & 4th Attendee $ 500 each $500 each
5th & 6th Attendee $ 750 each $750 each
Conference attendees must register via the PRSM registration and
housing system to receive the conference rates. Individuals must be
registered for the 2013 Mid-Year Conference in order to secure special
group housing rates at the official hotels.
Discount Room Rate Ends:
Friday, September 20
Check In: 3:00 pm
Check Out: 12:00 pm
Guests arriving before 3:00 pm will be accommodated as rooms become
available.
Cancellations: Reservation changes (based on availability) and
cancellations can be made through PRSM Conference Registration and
Housing Customer Service until 5:00 pm Central time, September 20,
2013, by e-mail at:
PRSM@experient-inc.com
PRSM Conference Registration
and Housing Customer Service
All prices above USD.

11. 11
Hotel & Travel
MARRIOTT HARTFORD DOWNTOWN
200 Columbus Boulevard, Hartford, CT 06103
Discount Room Rate:
$177.00 USD/plus tax (King/Double)
HILTON HARTFORD
315 Trumbull Street, Hartford, CT 06103
Discount Room Rate:
$159.00 USD/plus tax (King/Double)
AMERICAN AIRLINES
American Airlines is offering a special 5% discount off of non-refundable published fares on
American Airlines and American Eagle flights only.
Go to www.AA.com and choose ‘More Flight Search Options’ and insert promotion code
44H3AK. No ticketing charge.
This discount is valid for travel from October 1 to October 28, for travel to Bradley
International Airport (BDL).
You may also call 1-800-433-1790 to book your flights, and provide discount code
44H3AKl. Please note there is a reservation service charge of $25.00 USD for phone
purchase and $35.00 USD service charge for airport purchase.
DID YOU KNOW?
Semi-express bus service connects Bradley International Airport (BDL)
and Downtown Hartford daily and nearly every hour. Fare is just $1.30
each way.
AMTRAK
Travel along the Northeast corridor is easy on Amtrak. No matter whether you
are traveling from Philadelphia, New York or Boston it is a direct shot.
Amtrak Reservations: 1-800-872-7245
Convention Fare Code: X43P-973
Amtrak offers a 10% discount off the best available rail fare to Hartford, CT
between October 05, 2013 and October 13, 2013. To book your reservation
call Amtrak at 1-800-872-7245 or contact your local travel agent.
Discounts cannot be used via Internet. Please be sure to refer to Convention Fare
Code X43P-973 when making your reservation. This offer is not valid on the Auto
Train and Acela Service. Fare is valid on Amtrak Regional for all departures seven
days a week, except for holiday blackouts. Offer valid with Sleepers, Business Class
or First Class seats with payment of the full applicable accommodation charges.
AVIS BUDGET GROUP RENTAL CAR
Through a partnership with Avis Budget Group, you can now take
advantage of a discount with Budget or Avis car rental. When
making a reservation, it is very important that you always ask for
the best rate available by providing the discount number below:
Avis Budget
Reservations: 1-800-331-1212 Reservations at 1-800-527-0700
(AWD) B057400 (BCD) A058300
For additional savings visit, www.prsmmidyear.com, Hotel & Travel.

12. 12
Professional Retail Store Maintenance Association
5000 Quorum Drive, Suite 700, Dallas, TX 75254-7015
www.prsm.com
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For more detailed conference
information, visit the website,
www.prsmmidyear.com from any
mobile device or scan the QR
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new total responsive, mobile
friendly web site.