Prosci Change Management Practitioner
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Certificate of Completion Emotional Intelligence for Project Managers LinkedI...Neil Beyersdorf - MSES | CLSSMBB | Prosci OCM
Learning objectives
Determine the most appropriate form of communication in a business situation.
Identify instances in which one mode of communication is preferable to another mode.
Explain the process involved in interpreting nonverbal cues.
Define terminology relating to interpersonal communication.
Distinguish between various communication approaches with individuals from other cultures.
Describe the factors that underlie interruptions during business meetings.
Examine the most appropriate ways to accept criticism.Certificate of Completion Operational Excellence Foundations LinkedIn Learning
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Determine the most appropriate form of communication in a business situation.
Identify instances in which one mode of communication is preferable to another mode.
Explain the process involved in interpreting nonverbal cues.
Define terminology relating to interpersonal communication.
Distinguish between various communication approaches with individuals from other cultures.
Describe the factors that underlie interruptions during business meetings.
Examine the most appropriate ways to accept criticism.Letter of Recommendation from Naval Special Warfare Command Force Programs Of...
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Learning objectives
Determine the most appropriate form of communication in a business situation.
Identify instances in which one mode of communication is preferable to another mode.
Explain the process involved in interpreting nonverbal cues.
Define terminology relating to interpersonal communication.
Distinguish between various communication approaches with individuals from other cultures.
Describe the factors that underlie interruptions during business meetings.
Examine the most appropriate ways to accept criticism.Certificate of Completion Operational Excellence Foundations LinkedIn Learning
Certificate of Completion Operational Excellence Foundations LinkedIn LearningNeil Beyersdorf - MSES | CLSSMBB | Prosci OCM
Learning objectives
Determine the most appropriate form of communication in a business situation.
Identify instances in which one mode of communication is preferable to another mode.
Explain the process involved in interpreting nonverbal cues.
Define terminology relating to interpersonal communication.
Distinguish between various communication approaches with individuals from other cultures.
Describe the factors that underlie interruptions during business meetings.
Examine the most appropriate ways to accept criticism.Letter of Recommendation from Naval Special Warfare Command Force Programs Of...
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DMAIC & ADKAR Homogeneity
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From a high level the key difference between the two change management methodologies is among the focus of change. The DMAIC methodology’s focus of change is among process/product whereas the ADKAR methodology’s focus of change is among organization/people. Rick McCormick of the Change Management Learning Center explains ADKAR by aligning it with DMAIC.
Project leaders build awareness (ADKAR) of the change by defining (DMAIC) what that change is and who will implement it. Desire (ADKAR) must be felt and embraced by those who will be affected by the change so that inputs and outputs can be measured (DMAIC). For change to be off to a good start, leaders must possess the knowledge (ADKAR) necessary for successful implementation, but this requires an analysis (DMAIC) of factual data. Going hand in hand with analysis is the ability (ADKAR) to deploy the right measures so that the desired improvement (DMAIC) can be sustained. To complete the process, the change must be reinforced (ADKAR) where standard operating procedures and training manuals will serve to control (DMAIC) aspects and consequences of the change.
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A Collection of Quotes from Seth Godin
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A Collection of Quotes from Taiichi Ohno
Over 20 quotes from Japanese industrial engineer, businessman. and the father of the Toyota Production System, Taiichi Ohno.
A Collection of Quotes from Simon Sinek
A collection of quotes from author, motivational speaker best known for popularizing the concept of "the golden circle" and to "Start With Why", described by TED as "a simple but powerful model for inspirational leadership, Simon Sinek.
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Start with the Golden Circle - How Great Leaders Inspire Action
Start with the Golden Circle - How Great Leaders Inspire ActionNeil Beyersdorf - MSES | CLSSMBB | Prosci OCM
How Great Leaders Inspire Action
Sources:
Sinek, S. Start With Why: How Great Leaders Inspire Everyone to Take Action. Portfolio
Hardcover: New York, 2009.
Sinek, S. (2010, May 1). Simon Sinek: How great leaders inspire action | Video on TED.com.
TED: Ideas worth spreading. Retrieved September 14, 2012, from http://
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Collection of Quotes from an American writer of books on business management, particularly in relation to team management, Patrick Lencioni
Patrick Lencioni’s Five Team Dysfunctions
“Trust is knowing that when a team member does push you, they're doing it because they care about the team.” - Patrick Lencioni
DMAIC & ADKAR Homogeneity
The Homogeneity of DMAIC & ADKAR Change Management Methodologies
From a high level the key difference between the two change management methodologies is among the focus of change. The DMAIC methodology’s focus of change is among process/product whereas the ADKAR methodology’s focus of change is among organization/people. Rick McCormick of the Change Management Learning Center explains ADKAR by aligning it with DMAIC.
Project leaders build awareness (ADKAR) of the change by defining (DMAIC) what that change is and who will implement it. Desire (ADKAR) must be felt and embraced by those who will be affected by the change so that inputs and outputs can be measured (DMAIC). For change to be off to a good start, leaders must possess the knowledge (ADKAR) necessary for successful implementation, but this requires an analysis (DMAIC) of factual data. Going hand in hand with analysis is the ability (ADKAR) to deploy the right measures so that the desired improvement (DMAIC) can be sustained. To complete the process, the change must be reinforced (ADKAR) where standard operating procedures and training manuals will serve to control (DMAIC) aspects and consequences of the change.
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"If you destroy the people of a company, you do not have much left." - Dr. W. Edwards Deming
A Collection of Quotes from Jack Welch
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"The only inspection that must occur is between the supplier and the customer during the transaction." - Neil Beyersdorf
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"An organization’s journey to excellence begins once it ceases to sacrifice quality for speed. - Neil Beyersdorf
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